The exclusive partner for National Nurse Aide Assessment Program (NNAAP) & Medication Aide Certification Exam (MACE) with
Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
Need Help? Scroll down to see additional Resources located near the bottom of the web page.
Announcements
Announcement (Effective August 29th, 2023)
Notice to All Recent Nurse Aide Training Graduates
You must submit a completed Initial Application FORM 283B directly to CDPH by mail or Portal to be added to the Nurse Aide Registry. Please do not wait until after you’ve passed your exams to submit these forms for processing. Submit these forms upon Training Program completion. Please see resources below for more information.
1
Complete Nurse Aide Training Program
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.
2
Review Candidate Handbook
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Northern CA Handbook
3
Create Your CNA365 Account
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read theRegistration Quick Reference Guidewith detailed instructions on how to register online for your exam BEFORE you begin the registration process.
Online Exams
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
Learn More
Did you previously test through the Northern Regional Testing Center?
Attention Candidates who have previously tested under the NRTC!
If you have previously tested the National Nurse Aide Assessment Exam through the Northern Regional Testing Center (NRTC), when you create a CNA365 account, all of the information from your previous NNAAP exams will carry over to your Credentia CNA365 account.
Click here to get to the login screen and then click the “Sign Up” link on the login page to input your information.
Resources
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Documents
- Northern CA Handbook
- How to Print the Candidate Handbook
- 2016 NNAAP Content Outline
Documents
- Northern CA Skills Listing
Hyperlinks
Documents
- How to Register for Exams
Hyperlinks
- Preparing for a Test Center Exam
Documents
- How to Check Exam Scoring Results
Documents
- How to Cancel or Reschedule an Exam
Documents
- How to Reset Your Password
Documents
- How to Change your Profile Information
Documents
- How to Submit an Excused Absence Request
Documents
- How to Submit an Accommodations Request
Hyperlinks
- Test Accommodations Overview
Documents
- Northern CA Sponsor Guide
- Northern CA Training Program Guide
- Northern CA Voucher Order Form
Hyperlinks
Documents
- How to Submit a Grievance
Documents
- Northern CA Public Testing Sites
Hyperlinks
Documents
- Northern CA Training Program Guide
Browse through Our FAQ and Quick Guides
Schedule an Exam
How to schedule an exam and view exam results?
Renew
How to renew your nurse aide registration?
Grievance
How to submit a written grievance?
Help Center ➔
Northern California Examination and Scheduling Services
Create or Log into your CNA365 account to:
Change your current address and phone number.
Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
Obtain and submit an Examination Testing Application.
Check Testing Application status.
Find test sites and availability.
Schedule, reschedule or cancel an examination.
View exam details such as examination type, scheduled time, date, and location.
View the Score report.
Submit and review a Grievance application for completed examination.
Submit an excused absence application.
Contact Customer Service when:
Problem occurs when creating a CNA365 Account.
Did not receive an activation link.
Problem occurs when applying an assigned voucher code.
Testing Application Issue.
Received an error message when scheduling an examination.
Score report is not viewable in CNA365 after 24 hours from your exam.
Call 888-204-6249
California of Public Heath (CDPH)
Contact the California of Public Health (CDPH) to:
Obtain information regarding requirements for initial licensing
Change your current address or name after testing (please submit a Demographic application in CNA365 to reflect the changes as well)
Obtain information regarding reciprocity (these applications are not processed through CNA365)
Obtain information regarding renewing an existing certification (these applications are not processed through CNA365)
Obtain additional registry information and assistance. If you’ve passed both exams and submitted all required documentation on the CDPH Healthcare Document Upload Portal and it’s been over 30 days, please contact CDPH at CNA@CDPH.CA.GOV and include your name, DOB, mailing address, last 4 digits of your SSN, and specify the dates in which you passed your exams with Credentia.
Contact Information:
(916) 327-2445
Monday – Friday 8:00 a.m. – 5:00 p.m.
Website: www.cdph.ca.gov.
Request Name/Address Change and/or Duplicate for CNA/HHA/CHT Certificate (0929)
Verification of Current Nurse Assistant Certification (931 form)
Please continue to check theAll facilities lettersfor updates. Suspension of Specified Regulatory Requirements for Nurse Assistant Training Programs (NATPs): Please readAFL-20-40.
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© 2024 All rights reserved. Credentia and the Credentia logo mark are trademarks of Credentia Nurse Aide LLC
Privacy Policy