Central - Platform
Last updated: 26 Sep 2024 - 02:19:57
Key | Affected versions | Fix versions | Summary | Description | Workaround |
---|---|---|---|---|---|
CPLAT-58505 |
| PSA Ticketing integration: Some Firewall alerts are not including any alert details in Connectwise | An issue has been seen with the Sophos Partner PSA ticketing integration - Firewall specific alerts auto created in Connectwise do not contain the details of that alert in the ticket. The original alert in Partner and Customer Dashboard will have all of the details. | In the interim of this being resolved, the details of the Alert can be obtained from the original alert within the Partner or Customers Central dashboard. | |
CPUI-11327 |
| Partner Dashboard: Edit virtual firewall modal: Selecting the 'create new managed customer' link redirects to the login screen | Sophos Engineering is aware of an issue when a Partner selects the ‘Create new managed customer’ within the ‘Edit Firewall’ modal. Instead of being directed to the create customer screen, you are redirected to the login screen. Selecting the back browser button will display the correct create customer screen. | Partners can select the browsers back button, which will display the Create Customer page/form. | |
CPUI-11293 |
| ConnectWise/ Autotask - PSA Ticket - Device Details Link is not redirecting to Device summary page | The device link in the PSA Ticket is not redirecting to the Device Summary page if the partner is already logged out. | ||
CPLAT-57559 | Partner Dashboard: the "Delete Scheduled Unlink" button does not show in Marketplace Partner Dashboards | There is a known issue with Sophos Marketplace specific Partners who will not see the "Delete Scheduled Unlink" button on their customers' page within the Partner Dashboard. The "Delete Scheduled Unlink" function is used when a partner wants to cancel a previously scheduled unlink request. | If a Marketplace partner needs to cancel a previously scheduled unlink, please request this within a new Technical Support case. Please include 1. the UUID for your Partner Dashboard, 2. The UUID of the customer you want to cancel the scheduled unlink for and 3. This Known issue ID https://sophos.atlassian.net/browse/CPLAT-57559#icft=CPLAT-57559 in your request to Sophos. | ||
CPLAT-57201 | Sophos Automate or Kaseya VSA plugins: repeated 403 errors recorded with each sync due to unmanaged or trial-based customers. | There is a known error/behavior that will be triggered with each Sophos Automate plugin (or Sophos Kaseya VSA plugin) for any partner customers that are either
Errors will be seen in the plugin logs
Specific to Automate Plugin: the Computers and Alert sections may show the orange warning message “Sync completed with some warnings” Note: This is the same known issue/behavior that can also be seen in a Customer or Partners Audit logs (see Known Issue item CPLAT-48961 below) | In the interim of any future Sophos Automate or Kaseya VSA plugin updates that may address this, these errors/entries are expected and can be ignored. | ||
CPLAT-48961 | Central Dashboard Audit Logs: repeated "Access Denied" entries referencing 'alerts:read' and 'endpoint-state:read' | Customers (Central Dashboard and Enterprise Dashboard), as well as Partners (Partner Dashboard) - could see excess amounts of Audit log entries that reference both 'alerts:read' and 'endpoint-state:read'. What are these audit log entries?
Why do I see this in my Audit Log?
Can these entries be prevented?
How can I tell if this is related or something different?
| If there are any questions or concerns about these entries, please contact Sophos Technical Support for help or clarification on what is being logged. Please reference this Known Issue entry. Note that in the interim of any future Sophos Automate or Kaseya VSA plugin updates that may address this, these errors/entries are expected and can be ignored. | ||
CPLAT-55906 | Partner Dashboard - PSA Ticketing integration: Duplicate tickets are sometimes seen being created for the same endpoint detection event | There is a known behavior where a Partner utilizing our PSA ticketing may see duplicate tickets getting created for an Endpoint detection event.
For example, if you have 10 copies of psexec in 10 different locations within a single archive file, and you are scanning for PUAs, the endpoint will detect each of the 10 separate PUA locations and trigger 10 separate detection alerts that will also be seen in your Partner Dashboard and PSA Ticketing integration. | How to handle the multiple tickets will depend on how an organization will address this scenario. If the single archive file will be removed or addressed, then only one of the tickets needs to be open. If the archive file needs to remain, then each one of the individual paths (and alerts/tickets created) will be valid until they are resolved. | ||
CPLAT-55393 |
| Enterprise Dashboard: Any custom dashboards created, edited, or deleted by an Enterprise Administrator will be reflected in all subestates. | It is expected behavior that when an Enterprise Administrator creates, edits or deleted a Custom Dashboard within one Subestate, it will be also be created, updated, or deleted for all Subestates in the Enterprise environment. | If an administrator would like a custom dashboard that is only shown in one subestate, this can be done by a local administrator for the Central account. | |
CSA-11622 |
| Central Dashboard: Custom firewall reports are only able to be sent to local Central Administrators (not Partner or Enterprise administrators) | Central Dashboard: Custom firewall reports are only able to be sent to local Central Administrators (not Partner or Enterprise administrators) If a Partner or Enterprise Administrator attempts to add non local administrators to firewall reports (Firewall Management > Report Generator > (add or edit any report) > Available Recipients section. If you add any Partner or Enterprise Dashboard administrators, these will not receive the report via email. Additionally, when you reopen the report, these administrator names added will show as UUIDs. There is no workaround to this issue | There is no workaround to this issue. Currently only local administrators are able to be used for Firewall report delivery at the Central Dashboard level | |
CPLAT-39841 |
| Central Dashboard Audit log - "anonymous failed authentication" entry is due to an expected API Service Principal JWT renewal error. | When using API credentials (Service Principals) - certain jwt token refresh errors can be logged in the Central Dashboards Audit log as 'anonymous:' and 'failed authentication' with the IP of source. (eg. siem.py script/ ADsync utility/ etc). This is an expected logging event that can occur during normal operation and it does not require any follow up action. | These entries can be ignored. See https://support.sophos.com/support/s/article/KB-000043845 for more information. | |
CPERF-8317 | Entra AD directory sync: It is not possible to both sync AD users with the userType attribute 'Guest', and also prevent those users from having an associated Central Email mailbox (if licensed for Central Email | When a customer has a Central Email license, any Entra Directory Sync user object that has an email address will have a mailbox created. A customer may want Guest users to be sync’d (for ZTNA) but not want them to have a mailbox created. It is not possible to do this (prevent Guest userType from having a Central Email mailbox if they are sync’d into Central and are licensed for Central Email) Administrators can configure their Sophos Central Entra Directory services sync to filter out/exclude syncing Guest users.
| To prevent a Guest userType from creating a mailbox in this scenario, requires preventing them from being sync'd into your Central Dashboard. To do this, configure your Sophos Central Entra Directory services sync to filter out/exclude syncing Guest users. | ||
CPLAT-41524 |
| Partner Dashboard: Sophos Customers page - A Cloud Optix trial icon may incorrectly show for next to some Customers. | The Partner Dashboard ‘Sophos Customers’ page, may incorrectly show an empty Optix trial icon for one or more customers. The customers' dashboard does not have an Optix trial enabled. | In the interim of this being removed, the icon should be ignored. | |
CPLAT-51642 |
| Central Dashboard: The 'Reset MFA' option will not be able to be selected if the account in question has not set up their MFA. | This is an expected behavior when the user/admin in question does not have any configured MFA settings. This can be due to the MFA reset option already having been selected, or this user/admin has not yet logged in for the first time to configure their login yet. | The Central Admin user in question will already be prompted to set up their MFA when they next log into Central. | |
CPLAT-48387 | Some regions may see unreliable reception of SMS security codes for Sophos multi-factor authentication | The regulatory authorities in certain countries have specific SMS requirements, which may result in some customers not receiving SMS or receiving them as potential spam when signing in. List of countries with special SMS requirements:
| You may use the Multi-factor Authentication's authenticator app or the email and pin method to complete the sign-in process in any scenario where the SMS code is not being received. | ||
CPLAT-51647 | My Sophos API related integration stopped working and/or I cannot find the API credential used. | If the API credential previously used is no longer present within Settings > API Credentials Management; and there is nothing in the Audit log showing it was removed, then the credential has aged out. Sophos Central API credentials have defined lifetimes during which they may be used to authenticate to Sophos APIs for data collection and alerting. By design, when an API credential expires it will no longer be allowed to authenticate to Sophos APIs. Creating new API credentials to replace the prior credentials will quickly resolve any access interruption from expired API credentials.
| |||
CSA-9819 |
| Central Dashboard: Event report (both the UI and Exporting) results may contain extra events depending on Timezone in use. | When using custom date ranges within an Event report, the returned results may incorrectly include events that go beyond the expected Timezone offset. | Additional information can be found in our knowledge base article https://support.sophos.com/support/s/article/KB-000036898 | |
CPLAT-50471 | Unable to enable Enterprise Dashboard (EDB) option due to the Central Dashboard being unlinked from a different EDB. | When a subestate is unlinked from an Enterprise Dashboard (EDB) it will be removed from EDB, but locally (under the Account Preferences section) - the top ‘Enterprise Management’ section will show it is part of the EDB it was unlinked from, with directions to contact the EDB administrator. (the EDB administrator is not able to resolve this) This will prevent this Central Dashboard from being able to enable EDB from this account in this state. | To resolve this in the interim of this being resolved, you will want to contact Sophos Customer Care Support team and request that a new ‘Customer’ account be applied to your Central account. This will fully remove the previous EDB connection and allow you to enable EDB in this Central Dashboard if needed. | ||
CPLAT-49121 | Central Federation login: "Failed to change IDP status" or "Expected 200 OK, got: 403 Forbidden" errors | Possible errors seen
One common reason for these errors is a result of customers' local IDP server being behind a firewall with regional restrictions that is preventing communication with Auth0 services hosted in Europe. | Sophos Federation login utilizes Auth0 as a third-party proxy service for integration with different IDP providers. This requires customers on-premise IDP server to be able to communicate with Auth0’s servers. Please whitelist the IP addresses from the Europe region: https://auth0.com/docs/secure/security-guidance/data-security/allowlist | ||
CPLAT-36758 |
| Central Admin: 'Logs and Reports' date behaviour is based off of UTC backend and not customer/dashboard timezone | When viewing or exporting events based on Dates from the 'Logs & Reports' section of Sophos Central Admin; The resulting events will be shown based off of a 24 hour UTC day instead of a 24 hour period within the time zone of the user. | "This is currently expected behavior though there are plans to have this changed in the future to better match the time zone of the user generating the report. Additional information can be found in KBA: https://support.sophos.com/support/s/article/KB-000036898 | |
CPLAT-44954 |
| Sophos Kaseya plugin reports 'Invalid credentials supplied' with valid API credentials | If the API credentials used are active and confirmed valid (this can be tested using postman or curl to do a basic whoami and tenent list query outside of Kaseya) and this continues to trigger this error - Please ensure that the following is open (without any regional restrictions) from your VSA server:
| Please ensure that the following is open (without any regional restrictions) from your VSA server:
Documented in https://community.sophos.com/sophos-integrations/w/integrations/105/sophos-integration-with-kaseya-vsa | |
CPLAT-36682 |
| CDB/EDB - Internet Explorer performance with Central Dashboards is slower | When using Internet explorer please note that you may experience longer than normal page load times working in Sophos Enterprise and/or Sophos Central dashboards. | We expect to address this in the future, in the interim please use Chrome or Firefox to manage Sophos Dashboards. | |
CSA-10514 | Central Dashboard: Events Report - Server re-protected events remain visible, even after unticking Event type Computer and Server re-protected | There is a known behavior when viewing particular events on the Events Report page (https://cloud.sophos.com/manage/reports/protection/events/create). The Server re-protected events will remain visible, even after unticking the Event type ‘Computer and Server re-protected’ category. | Until this is resolved, the “Computer or server re-protected” event needs to be ignored in the report. As we understand that this can be annoying, there is a limitation in our current design, and the fix required, unfortunately, needs a good amount of changes. We are in the transformative process of handling all events to go through a centralized workflow. | ||
CPERF-4307 | Times presented in exported reports look different between PDF and CSV formats. | "Reports that are exported as a PDF have times annotated as UTC Reports that are exported as CSV have times listed in the time zone of the user running the report. The times are the same in UTC " | This difference in how the times are presented between reports will be addressed in a future version of Central Admin. This is an example of what to expect (all times are equal): 1. PDF is UTC time (Regardless of time zone where report is pulled) 2. CSV report pulled from system in EST 3. CSV report pulled from the system in PST | ||
CPLAT-37411 |
| Enabling or Disabling Enterprise Dashboard can cause an 'Authentication failure' for the admin who triggered the process | Sometimes during the EDB enablement process, the conversion of the Central Super Admin to Enterprise Super Admin may fail. In that scenario, you will get an 'Authentication Failure' when trying to log back into your newly created Enterprise Dashboard. | If you encounter this, please follow the 'Forgot Password' link/process which will repair your login and access for that account. | |
CPERF-4306 |
| If a CSV upload of users takes longer than 5 minutes to complete, this will timeout, and the loading/spinning wheel will continue indefinitely in the UI | While there is no limit given to the number of users that can be attempted to upload (outside of the 2MB file size limitation). It is recommended to upload users in batches of 1000 at a time. It is possible to upload more at once, though depending on the time of day (peak business hours) you may experience this timeout behavior. | Additional information can be found in customer KBA https://support.sophos.com/support/s/article/KB-000038811?language=en_US | |
CPLAT-36752 | Using certain browser extensions, error 403 or 404 is received during the selection of the authentication type during MFA setup | Using certain browser extensions, error 403 or 404 is received during the selection of the authentication type during MFA setup | Additional information can be found in customer KBA https://support.sophos.com/support/s/article/KB-000038802?language=en_US |
Central Endpoint - Mac
Last updated: 25 Sep 2024 - 18:34:47
Reference | Planned fixed version | Summary | Description | Workaround |
---|---|---|---|---|
MACEP-9081 |
| macOS devices may de-duplicate unexpectedly | We’re aware of an issue where macOS devices may de-duplicate unexpectedly. If you notice macOS devices de-duplicating, we recommend contacting Sophos support to open a support case and provide an SDU (Sophos Diagnostic utility) log from the affected endpoint. | None |
MACEP-9232 |
| Missing /Library/Caches/com.sophos.sau folders may cause update failures | If the Sophos folders under /Library/Caches/com.sophos.sau are damaged or removed, it may cause updates to fail. This can be caused by the OS clearing cache files to make room. To check if this is the cause of an update failure, from Terminal, run the following command: Any results show that this issue has occurred. | Restart the computer, or use Activity Monitor to terminate the process SophosUpdater. It will restart and re-create any missing folders. |
MACEP-6987 |
| Incompatibility with LightSpeed relay agent | When Sophos and LightSpeed relay agent are installed together, web browsing will fail to load webpages and installs will fail. | Uninstall LightSpeed relay agent |
MACEP-8816 |
| Slow OneDrive/Sharepoint performance on macOS 14 Sonoma, high CPU usage by Trustd/TCCd | There can be slow performance while opening or editing documents with Microsoft Office apps on macOS 14 Sonoma plus our endpoint protection software. Users experience sluggish or unresponsive apps and the Apple system processes ‘trustd’ and/or ‘tccd’ are shown to be consuming significant CPU resources in Activity Monitor. More information is contained in this KB https://support.sophos.com/support/s/article/KB-000045805 | Update Sophos Endpoint for macOS to version 2024.1 MR1 (10.6.3) or higher, and add exclusions to the Scanning exclusions and Cryptoguard exclusions. See the linked KB for more details. |
MACEP-6842 |
| Heartbeat false positive alerts with macOS 12 Monterey and later | Multiple times per day the security heartbeat can report drops for macOS Monterey (and later macOS versions e.g. Ventura, Sonoma) clients when they did not actually drop. | None |
MACEP-9027 |
| Unable to browse the internet using Google Chrome or Microsoft Edge after version 124 update | Google Chrome and Microsoft Edge for macOS haveupdated to version "124"which enabled the feature "TLS 1.3 hybridized Kyber support". When this setting is enabled and running alongside Sophos Central Endpoint for macOS, some web pages may not load | Join the Early Access Program for macOS which will enable "Sophos Modern Web Intelligence" Or Within Google Chrome go to: "chrome://flags" Within Microsoft Edge go to: "edge://flags/" |
MACEP-8266 |
| Apple Advanced Tracking and Fingerprint Protection on macOS 14 (Sonoma) is not protected by Web Protection / Web Control | Apple Advanced Tracking and Fingerprint Protection on macOS 14 (Sonoma) by design does not pass traffic to any web filters on the system. While this feature is enabled, Web Protection / Web Control will not be able to see the traffic. This feature is enabled for Private browsing tabs in Safari by default on macOS 14 (Sonoma), and only affects that OS. In the Safari security preferences, it is possible to also enable this feature for all browser connections, or none. Any connections with this feature enabled will not be checked for Web Protection / Control | This feature can be disabled in the Safari security preferences. |
MACEP-8100 |
| Application Control cannot block scripting or JAR applications | Application Control cannot detect/block script applications or Java JAR applications during direct execution. It requires a binary package such as .app, .pkg, .dmg to detect/block. On access scanning is not affected by this limitation. | None |
MACEP-7926 |
| Central Endpoint for macOS: Domain Name Override for reported users only works for Mobile accounts | The feature to enable domain name override for reported users on macOS, detailed in this KB: https://support.sophos.com/support/s/article/KB-000036151 , requires that the user account type is Mobile. By default, a direct Active Directory join uses this user type, however some other providers may not set it. Sophos’ detection of the user as a domain one requires the user account type to be mobile to trigger. There are no plans to change this behavior at this time. | If the provider allows it, set the user account type to Mobile. Apple has provided information here: https://support.apple.com/en-ca/guide/mac-help/mh32157/mac |
MACEP-7802 |
| Apple iCloud Private Relay is not protected by Web Protection / Web Control | Apple iCloud Private Relay uses an isolated connection that the OS does not provide to Sophos for purposes of web protection or control. If a user enables this (paid subscription from Apple), we cannot provide web protection or control on the system for non-local traffic. | None |
MACEP-6874 |
| Web Browsing may fail when running Ava Reveal alongside Sophos for MacOS | Ava Reveal’s web protection filter and the Sophos web protection filters may cause web browsing to fail when both are loaded. Sophos has worked with Ava and we have found that multiple content filters and a transparent proxy triggers an OS issue. As of August 2022, this is considered an incompatibility due to the OS. | Turn off Ava Reveal extension or uninstall Sophos for MacOS |
Central Endpoint/Server - General
Last updated: 29 Aug 2024 - 15:48:19
Reference | Planned fixed version | Summary | Description | Workaround |
---|---|---|---|---|
CESG-33680 | Sophos Central reports with large amounts of data may fail to export | Reports that contain a large amount of data may fail to export as it exceeds the memory limit for exports in the Central database. We cannot provide an exact number of events that can be exported, as each event contains a different amount of data. | You need to lower the report size by filtering the timeframe of the report data to a smaller window. | |
CESG-32907 |
| "Default" user assignment will count as 1 additonal license | After an unattended installation, endpoint devices may be assigned with the user “Default” which will consume a user license for each device. The usage will be corrected once a user has logged into the device, and the default user will no longer appear. | Log into the system with a user account. |
CESG-31075 | Difference in the "lastSeenAt" field (API versus WebGUI) | The endpoint API results may show the lastSeenAt result for a device as being further back than the last active time within Sophos Central. This is due to a data sync delay. | ||
CESG-33588 |
| A Sophos Central account with "Intercept X Essentials" license may allow cloning the Threat Protection policy for Endpoints | Despite "Intercept X Essentials" only allowing a single base policy of each policy type, customers may be able to clone the “Threat Protection” policy for Endpoints. KB-000042816 Sophos Central Admin: Central Endpoint Protection (CEP) and Central Server Protection (SVRC) license changes feature list | |
CESG-30147 |
| Web Control tags not displaying for IP addresses in Central events | Website management tag names won’t show up in Central events for the following conditions: - Match by CIDR, e.g. tag of X.X.X.X/24 to match a url of http://X.X.X.X/ | |
CESG-27774 | De-duplication events occur with devices that have an Azure VM ID | Customers who have devices hosted in Azure will have the Azure VM ID sent to Sophos Central which will result in the deduplication process being carried out on the device. | See article: https://support.sophos.com/support/s/article/KB-000035040 | |
CESG-25447 | The device summary in Sophos Central lists ‘Endpoint Protection' or 'Server'Protection' as 'Pending...' | The device summary in Sophos Central lists ‘Endpoint Protection' or 'Server'Protection' as 'Pending...', when the Endpoint is assigned with a Special or Static Package via the Sophos Central 'Software Management’ functionality. This is a cosmetic issue as static or special packages no longer provide information about the legacy ‘Endpoint Protection' or 'Server'Protection' modules and can be ignored. | None | |
CESG-31327 | Sophos Central does not strip blank characters from the end of Exploit Mitigation and Ransomware Protection exclusion paths | A blank character at the end of an Exploit Mitigation or Ransomware Protection exclusion will be accepted by Sophos Central and passed down to the endpoint. This may not match the intended process, and so will not be excluded. | ||
CESG-23373 | Central decision to generate a new registration token is case sensitive causing unexpected duplicates | The checks performed by Sophos Central determining if a device is a duplicate or not is case sensitive. | Sophos Central checks for the following information before making the decision to create a new entry or keep the existing one during the client registration: -Domain name All of the checks are case-sensitive. | |
CESG-25605 |
| Hero Report - Exporting PDF of Hero reports is empty when in dark mode | CDB Hero Reports export PDF contains no data when created with Central Admin Dark Mode enabled. | Use light mode to generate a PDF report |
Central Endpoint/Server - Linux
Last updated: 02 Oct 2024 - 08:00:14
No known issues!
Central Endpoint/Server - Windows
Last updated: 26 Sep 2024 - 15:51:15
Reference | Planned fixed version | Installed Product | Summary | Description | Workaround |
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WINEP-56888 |
|
| Disabling "Turn on anti-ransomware protection and all exploit mitigations" doesn't reflect the changes on the SophosUI Settings tab | Disabling "Turn on anti-ransomware protection and all exploit mitigations" from the Threat Protection Advanced Settings fully disabled Ransomware as well as Exploit Mitigation functionality on the Endpoint. The policy change is not reflected on the SophosUI as the sliders for “Ransomware Detection” and “Exploit Mitigation” (and technically Safe Browsing) remain enabled. | This is a UI issue, there is no workaround required. |
WINEP-56715 |
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| The CiGuard Exploit Mitigation does not work on Windows 10 Version 1507 | Due to differences in the C:\Windows\System32\CI.dll found on this particular version of Windows, the CiGuard Exploit Mitigation does not work on Windows 10 Version 1507. | Update to newer Windows 10 version. |
WINEP-56625 |
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| Slow debugging performance in Embarcadero Delphi after upgrade to Intercept X 2024.1.1 (HitmanPro.Alert 3.9.4) | Intercept X 2024.1.1 enabled a new version of the Hollow Process Exploit Mitigation, which can lead to slow debugging inEmbarcadero Delphi, as the debugging executables are constantly being hashed when executed. | Applying the Maintenance Release FTS 2024.2.2-MR4 (or later) or disabling the option "Prevent process hollowing attacks" in the Threat Protection policy mitigates the issue. More details: https://support.sophos.com/support/s/article/KBA-000009926 |
WINEP-56550 |
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| ZTNA gateway generates disconnection alerts when Modern Standby is enabled | While Windows Operating System is in Connected Standby Mode (Modern Standby), the differentiated throttling applied by the Windows Desktop Activity Moderator (DAM) may allow some processes to generate network traffic even though ZTNA is still inactive. | Disable the Connected Standby function on affected devices. |
WINEP-49518 |
| Intercept X's "Prevent privilege escalation" feature compatibility with Privileged Access Management (PAM) software | The "Prevent privilege escalation" feature prevents attacks from escalating a low-privilege process to higher privileges to access systems. This may clash with Privileged Access Management (PAM) tools that are installed on the Endpoint to manage the elevation of rights, resulting in "PrivGuard" alerts being reported against the elevated processes. In these situations, the "Prevent privilege escalation" feature is incompatible with the Privileged Access Management (PAM) software and should be disabled via the Threat Protection policy on impacted Endpoints. For more details see: https://support.sophos.com/support/s/article/KB-000043114 | ||
WINEP-55270 |
|
| Live sessions remain when using run-as with SATC | Running a live session as another user using the run-as utility will send a SATC login to the XG Firewall however on termination of the session the connection remains as an active connection on the firewall. The connection must be manually terminated on the XG. | |
WINEP-52570 |
| Disabling a scheduled scan in policy fails to locally disable the scan if a scan is running when the change is made | If a scheduled scan is disabled in the Sophos Central Threat Protection policy, the change in policy will fail to apply to a device if a scan is running when the change is made. Affected devices will still report scan completion events. | Re-enable the scan in the Threat Protection policy and Save. Edit the policy and this time disable the scan and Save. | |
WINEP-56088 |
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| Endpoints may fail to successfully apply a module update when | Updates to components may fail if the | See KBA for details: |
WINEP-53005 |
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| Windows Security Eventlog logs EventID 5038 code integrity validation failures against SophosAmsiProvider.dll | With the release of Sophos Core Agent 2024.2, the SophosAMSIProvider.dll is now Microsoft attestation signed. This allows it to be successfully loaded in processes with integrity level 8 or lower, instead of integrity level 7 or lower. While this will prevent the majority of events from being logged, processes running at a higher integrity level that are attempting to load the SophosAMSIProvider.dll will still produce an event. | |
WINEP-55379 |
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| Website exclusion will not exclude a site when Web Control is configured to block Risky File Types - Legacy platforms | Platforms such as Windows 10 32-bit, Windows 7 and Windows 8 may encounter an issue when Web Control is configured to block file types from being downloaded. If the URL/IP address of the site is excluded as a “Website” exclusion, the exclusion will not apply to these platforms and the file download will be blocked. | Change the setting for "Risky File Types" under "Additional security options" to "Allow" or "Warn" |
WINEP-55741 |
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| "Microsoft 365 network connectivity test" fails with a BrowserAncestorPowershell | The "Microsoft 365 network connectivity test" fails with a BrowserAncestorPowershell alert against the NetworkOnboardingClient 1.9. This is a legitimate detection caused by the network connectivity test behavior, which gets blocked by the Lockdown mitigation policy. The alert will be suppressed with the release of Intercept X 2024.3 and the network connectivity test can be completed successfully. | |
WINEP-54248 |
| NETIO.sys BSOD when running Sophos alongside NetSupport/NetSupport DNA | When running Sophos Central Endpoint for Windows alongside NetSupport/NetSupport DNA, a “BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)” may occur when browsing the internet. | For NetSupport, upgrade to version 15 or above. | |
WINEP-54960 |
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| Windows server 2016 may encounter a BSOD - KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL (192) - if VMWare Introspection Driver (vsepflt.sys) loaded | Description A BSOD with bug check KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL (192) may occur when VMWare Introspection Driver (vsepflt.sys) loaded on Windows server 2016 Workaround Modify the VMWare Tools via Programs and Features and disable the Introspection Driver. This driver is no longer used by VMWare. Component Sophos Endpoint Defense | |
WINEP-53287 |
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| DLLHijackGuard exploit mitigations get only reported into the local eventlog | An Exploit Mitigation alert of type DLLHijackGuard does not create an event in Sophos Central or on the local Endpoint UI. The alert details are only logged to the local Eventlog of the system under HitmanPro.Alert EventID 911. This is expected behavior. | |
WINEP-45811 |
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| Endpoints with Data Loss Prevention enabled may freeze and eventually crash with stop code DRIVER_POWER_STATE_FAILURE (9f) when a security token (e.g. YUBIKEY) is attached to the system | Due to an issue in the enumeration function of the Sophos Endpoint, Endpoints with Data Loss Prevention enabled may freeze and eventually crash with stop code DRIVER_POWER_STATE_FAILURE (9f) when a security token (e.g. YUBIKEY) is attached to the system. | Until a fix for the issue is available, exclude storage destinations from any Data Loss Prevention rule, to prevent the issue |
WINEP-53112 |
| Error messages are logged into sophoshmpaservice.log during the initial installation of HitmanPro.Alert 3.9.4 | During the initial installation of HitmanPro.Alert 3.9.4, the following errors are logged into the C:\ProgramData\HitmanPro.Alert\Logs\sophoshmpaservice.log: 2024-02-26T14:57:56.423Z [ 3180: 4776] E [Settings] Could not open settings key (0) These have been verified as benign, relating to startup before the policy is available and can be ignored. | ||
WINEP-52396 |
|
| Installer versions prior to 1.6 will not install the endpoint correctly | If a version of the installer prior to 1.6 (released late 2019) is used in 2023 or later, it will result in a damaged install (no MCS communication and other problems). Uninstall, then reinstall with a newer installer. | |
WINEP-52375 | A Red health state may occur due to delays during shutdown | During a shutdown of the Operating System, when the Sophos HitmanPro.Alert service has already been stopped but a 3rd party service (i.e. HPAudioAnalytics service) is delaying the shutdown as its not correctly responding to the stop request, the Sophos Health Service marks the Sophos HitmanPro.Alert service as stopped and changes the Endpoint health state from Green to Red. On the subsequent startup of the Operating System, the Endpoint health state is still Red. This may lead to the Endpoint being isolated if the option 'Allow computers to isolate themselves on red health' is enabled in the Threat Protection policy. The Endpoint health changes to Green automatically after around two minutes, which also removes the Endpoint from isolation. | See KBA for details: https://support.sophos.com/support/s/article/KB-000045873 | ||
WINEP-41307 |
| Servers running ConnectWise Automate trigger DynamicShellcode mitigation | ConnectWise Automate / LabTech Agent (LTAgent.exe) triggers Dynamic Shellcode mitigation on Servers running Intercept X with Exploit Mitigation and Dynamic Shellcode protection enabled. The ConnectWise Automate host server is unable to launch Automate Control Center as it relies on LTAgent.exe, which fails to launch. | Check KB-000044124 - Dynamic ShellCode Detection on ConnectWise Automate host server | |
WINEP-49503 |
|
| Web Control file type set to "Warn" for Executables may not display the warning page | If “File types” is set to “Warn” for “Executables” in the Web Control policy and “Decrypt HTTPS websites using SSL/TLS” is enabled in the Threat Protection policy, we may not display our warning page for Web Control when a download occurs. When a download occurs we will try to insert/replace the download page with our warning page, which may not work depending on how the download page is built. In the local Sophos Endpoint UI event page, a “Warn” message will be seen. | 1. Change the setting in Web Control for "Executables" from "Warn" to "Allowed" or "Blocked" |
WINEP-51511 |
| Ransomware Protection may trigger an alert for an excluded process when restarting the HitmanPro.Alert Service | A Ransomware Protection alert for a process that is already excluded from Ransomware Protection (either by process path or DetectionID) may be raised when the HitmanPro.Alert Service is stopped, either during an update of the Intercept X version / HitmanPro.Alert module or when restarting/shutting down the device. This is expected behavior as the exclusion handling is performed by the HitmanPro.Alert Service, which is temporarily unavailable when the service is restarted during an update or when the service is already stopped during a restart/shutdown event but the excluded application is still performing file operations, suspicious to Ransomware Protection. | ||
WINEP-51789 |
|
| Enabling IMDSv2 on AWS restricts AWS information being displayed on Central dashboard | When using AWS IMDSv2, AWS info like Instance ID, AWS Region and AWS Account ID is no longer present in Central server status. | Using IMDSv1 on AWS as an alternative. |
WINEP-51827 | Windows Server 2022 Backup jobs may fail intermittently with the error "failed to get an exclusive lock on the EFI system partition (ESP)" | Windows Server 2022 backup jobs are failing with the error: | Check KB - 000045621 | Sophos Central Servers: Windows Backup failed to get an exclusive lock on the EFI system partition (ESP) | ||
WINEP-44388 |
|
| Update Cache doesn't show all devices under the 'Using This Cache' list in Sophos Central | Even though updating correctly from an Update Cache, Endpoints running on Windows 7, Windows 8.x, or Windows 10 x86 as well as Windows Server 2012 R2 (and below) are not listed in the ‘Using This Cache’ list in Sophos Central. | None |
WINEP-47973 |
|
| File Integrity Monitoring (FIM) setup fails due to SED Paths being mapped to an incorrect volume | The File Integrity Monitoring setup may file with the error “FIM service: Event Journals folder location could not be found atB:\ProgramData\Sophos\Endpoint Defense\Data\Event Journals: [FAILED]” if a drive letter mapping A: or B: exist on the system that matches the actual system root, causing it to mistakenly set A: or B: as the system drive. Example: B: "\Device\HarddiskVolume1" | Change the "A:" or “B:” drive mapping to a different volume that would not match the system root or set the drive mapping to “D:” (or higher), so that the “C:” drive mapping will be matched first. |
WINEP-46360 |
|
| Right-click scan of a UNC path does not scan all sub-folders | Right-click scan of all files and folders in a UNC path only scan files in that folder and one layer of sub-folders. This issue affects legacy platforms only (W10 32bit/W8.1/W7/WinServer 2012/R2/SBS 2011/2008R2). | The right-click scan operation will need to be performed on each sub-folder |
WINEP-50088 |
|
| Sophos Central Device Encryption Outlook Add-in for Secure File Sharing not listed as an available Add-in | The Sophos Outlook Add-in for Secure File Sharingis not available in the List of Add-ins from Outlook, despite being enabled for the User in the Central Device Encryption policy The missing Outlook Add-in is caused by an issue with the Central Device Encryption installer, which is creating the registry key "HKLM\Software\Microsoft\Office\Outlook\Addins\SophosEncryptionAddin" but not adding the required values, if the Device Encryption policy "Enable Outlook add-in" is disabled at the time of the installation or update. | See KBA for details: |
WINEP-44248 |
|
| High non-paged pool memory consumption from Sophos Endpoint Defense (pool tags Sg01 and Sg03) | Windows Servers might show an increased non-paged pool memory consumption from a pool tag labeled Sg01 or Sg03. The memory is allocated by the Sophos Endpoint Defense Data Content Records (used to keep track of PE-file information and SHA-256 values) which get loaded on boot. | None |
WINEP-50561 |
|
| HitmanPro.Alert service is starting on devices with "Turn on anti-ransomware protection and all exploit mitigations" disabled in the Threat Protection policy | Sophos Central Endpoints with Intercept X 2023.1.1that have been upgraded from an earlier version (e.g. 2022.1.3) still load the HitmanPro.Alert Service although Intercept X was fully disabled via the Threat Protection policy setting "Turn on anti-ransomware protection and all exploit mitigations". | See KBA for details: |
WINEP-42551 |
|
| Uploading larger files to FileVine or other document management systems may fail | Uploading larger files to FileVine or other document management systems may fail. | Turn off Web Control |
WINEP-49864 |
|
| Missing Heartbeat Signal While Endpoint is Asleep in Connected Standby Mode | While Windows Operating System is in Connected Standby Mode (Modern Standby), the differentiated throttling applied by the Windows Desktop Activity Moderator (DAM) may allow some processes to generate network traffic even though SntpService is still inactive (3: heartbeatLost → 4: heartbeatMissing). In such cases, the firewall will report the endpoint as Missing Heartbeat. | Until a fix for the issue is available, you can use one of the following workarounds: |
WINEP-49516 |
|
| Scheduled/On-demand scans fail on some devices following the installation of Core Agent 2023.1 | Following an upgrade to Core Agent 2023.1, scheduled/on-demand scans fail on some devices. This has been seen on devices using Google Drive File Stream and RAM Disks. | See article https://support.sophos.com/support/s/article/KB-000045592 |
WINEP-49515 |
| Missing heartbeat connection on legacy platforms following upgrade to Core Agent 2023.1 | Following an upgrade to Core Agent 2023.1, legacy platforms report a missing heartbeat connection. Depending on your policy, the Sophos Firewall may have restricted network access for affected devices. | See article https://support.sophos.com/support/s/article/KB-000045533 | |
WINEP-43576 |
|
| Devices being detected as a clone when using VMware Horizon with ClonePrep | The gold image switch is not working for VMware Horizon with ClonePrep environment. The issue occurs here because when using “ClonePrep” the device is snapshotted and then spun up - a snapshot is then created from this new machine before it's snapshotted and cloned again. As an example: The machine they use as the “GoldImage” GOLD-W10 is then renamed to W10-1 itself and then from W10-1 a new machine is created called W10-2 and this then repeats. The workaround is to use the older style gold image prep script | The workaround is to use the gold image prep script during the shutdown. |
WINEP-46031 |
| High CPU usage from SEDService.exe on computers running Sysinternals System Monitor (Sysmon) | On computerswithSysinternals System Monitor (Sysmon) installed and configured with a "FileDelete" rule targeting ".bin" files,Sophos Endpoint Defense Service (SEDService.exe) will constantly run withhigh CPU. This is caused by a conflict with Sysmon when SEDService.exe performscompression of Event Journal dataand the subsequent deletionof the uncompressed *.bin Event Journal files. When .bin files are covered by a Sysmon FileDelete rule, Sysmon tries to rename/archive the Tamper Protected file and conflicts with Endpoint Defense Service, leaving the uncompressed file in place. | Removing .bin files from the TargetFilenames of the FileDelete rule resolves the issue. For details, please see KB-000044827 | |
WINEP-43484 |
| Sophos update failing with Check Point VPN version 86.40. | Updates fail when Sophos Central Endpoint is installed alongside Check Point VPN version 86.40 | Please see KBA for workaround steps - https://support.sophos.com/support/s/article/KB-000044497 | |
WINEP-42331 |
|
| Lockdown mitigation compatibility improvements for applications creating *.mdb files | The creation of *.mdb files may trigger a Lockdown detection. | Disable Lockdown mitigation for MSAccess application via Threat Protection policy only to affected systems. |
WINEP-44278 |
|
| Credential Guard alerts against tasklist.exe when creating a Diagnose Log in Monitor Mode | With ‘Monitor Mode’ enabled for the Sophos Central Account (Account Details -> Account Preferences -> Evaluation Modes -> Monitor mode), creating a Diagnose Log from Sophos Central will trigger a Credential Guard alert when Diagnose calls “C:\Windows\System32\tasklist.exe /M /FO CSV” This is a detection that only occurs in Monitor Mode. | None |
WINEP-42333 |
|
| Adding multiple thousand Exploit Mitigation exclusions may result in high CPU load for hmpalert.exe | HitmanPro.Alert Service (Hmpalert.exe) is consuming high CPU when multiple thousand Exploit Mitigation Exclusions are applied to an Endpoint and stored in the Endpoint registry (e.g. under HKEY_LOCAL_MACHINE\SOFTWARE\HitmanPro.Alert_policy_\java.exe). | None |
WINEP-42332 |
|
| Moving and overwriting files on a network location with Ransomware Protection enabled locally may slow down the move operation | Moving and overwriting files on a network location with Ransomware Protection enabled locally may slow down the move operation. | None |
WINEP-42330 |
|
| Ransomware Protection may raise a false alert due to linking unrelated files together, when an identical number of bytes is being read/written | Ransomware Protection may raise a false alert due to linking unrelated files together, when an identical number of bytes is being read/written | None |
WINEP-42328 |
|
| The HitmanPro.Alert logfile contains entries for non-normalized application paths | The HitmanPro.Alert logfile (located at C:\Programdata\HitmanPro.Alert\Logs\Sophos.log) contains entries for non-normalized application paths, which are often logged for compiler applications: Example: YYYY-MM-DDTHH:MM:SS.FFFZ [Protected] PID 1234, Features 007D2E3000000100 Silent 0020000000000100, c:\\msys64\\opt\\rtems-5-win\\bin\\..\\lib\\gcc\\arm-rtems5\\7.5.0\\..\\..\\..\\..\\arm-rtems5\\app.exe This can be relevant when defining exclusions for specific applications. | None |
WINEP-45827 |
| The Sophos Network Threat Protection service may get stuck in the start pending state when a Microsoft Azure computer running Windows Server 2016 with a Mellanox network interface is started from the "Stopped (deallocated)" state | If a Microsoft Azure computer running Windows Server 2016 with a Mellanox network interface is started from the "Stopped (deallocated)" state, the Sophos Network Threat Protection service may get stuck in the start pending state. The service is pending a Windows Filtering Platform (WFP) call from the system which is not being returned when the system starts from a“Stopped (deallocated)” state, resulting in the issue. This is an environmental/driver issue. No solution is available from Sophos Central Endpoint. | To prevent the issue on Windows Server 2016, avoid using the “Stopped (deallocated)” state when turning off the server. However, when the state has to be used, restart the server once again after it started from that state and is in the problematic state. This issue only occurs on Windows Server 2016. In Windows Server 2019 and Windows Server 2022, starting the server from the “Stopped (deallocated)” state correctly returns the WFP call to the Sophos Network Threat Protection service, which allows the service to start correctly. Please see KBA for additional information - https://support.sophos.com/support/s/article/KB-000044781 | |
WINEP-42286 |
| Using a WPAD with Firefox, Firefox fails to browse. | If Firefox is configured to use a WPAD for proxy configuration, it fails to browse. Affects Core Agent 2.20.13 and above. | Use manual proxy configuration for Firefox. All other browsers handle WPAD fine. | |
WINEP-42285 |
|
| Firefox intermittently does not load Gmail | Some customers have reported Firefox having issues loading Gmail intermittently. This is due to a connection reset issue. Applies to Core Agent version 2.20.13 and above. This has been improved in Core Agent 2022.2.1 | In the Threat Protection policy, turn off Real-Time Scanning - Internet |
WINEP-42550 |
|
| Web browsing and download speeds are slower when Web Control and / or Real-time scanning Internet in Threat Protection is enabled | Web browsing and download speeds are slower Web Control and / or Real-time scanning Internet in Threat Protection is enabled | Turn off Web Control policy |
WINEP-42908 |
|
| Unable to cast when HTTPS scanning is on to Chromecast | With HTTPS/SSL scanning turned on, unable to cast to Chromecast devices. | Add website exclusion for both HTTPS and Threat protection website exclusion for the IP of the Chromecast device |
WINEP-43569 |
|
| BSOD NETIO.SYS | After the update to Windows Core Agent 2022.2.1.9 a BSOD may occur with the faulting module being - NETIO.sys The issue is still under investigation, and improvements are expected in the next Core Agent version. | Please see KBA for workaround steps - https://support.sophos.com/support/s/article/KB-000044389 |
WINEP-43578 |
|
| Clicking on multiple links multiple times in Firefox generating error - ERR_SSL_BAD_RECORD_MAC_ALERT | When using Firefox and browsing a website (IE: Google) and clicking on different links quickly can generate an error: ERR_SSL_BAD_RECORD_MAC_ALERT | 1. Close and re-launch Firefox |
WINEP-44672 |
| Systems running CryptoPro CSP trigger APCViolation alerts | Systems running CryptoPro CSP software ( | Disable "Prevent APC violation" in the Threat Protection policy of the Endpoints that need to run CryptoPro CSP. | |
WINEP-43580 | Various types of intermittent networking issues on platforms running Red Hat VirtIO Ethernet Adapter | Virtualization platforms (e.g. Red Hat KVM, Nutanix VM, Proxmox) running Red Hat VirtIO Ethernet Adapter Service with the default netkvm.sys driver (C:\Windows\system32\drivers\netkvm.sys from 11/08/2016) may show various types of intermittent networking issues when Sophos Network Threat Protection Service is running and the service may show as stuck in a starting state after rebooting the system. | Update the Red Hat VirtIO Ethernet Adapter drivers to the latest version. | ||
WINEP-42704 |
|
| Folder-based Ransomware Protection exclusions that target a mapped network drive (e.g. X:\), do not apply | Folder-based Ransomware Protection exclusions that target a mapped network drive (e.g. X:\), do not apply. | Apply the latest Sophos Intercept X cumulative hotfix from KB-000038477 and change the mapped network drive exclusion to point towards the network location, using a wildcard for the server name. Example: If "X:\" is mapped to"\\server1\share2\folder3", update the folder-based ransomware exclusion to target "**\share2\folder3" |
Central Firewall Management
Last updated: 20 Jun 2024 - 10:37:11
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NR-12950 |
|
| Central Firewall Manager can only have one session per firewall | Two Central admins cannot manage the same firewall at the same time Sophos Central Firewall Manager will only store one session token per firewall. If two users try to access the same firewall at the same time the last user to login will have the valid session token. The first user will be disconnected and when navigating the page will see the error “Unable to load page. Check your network connection” This is expected behavior. | Only one user can access one firewall at a time. | |
NR-12256 |
|
| While creating config import group if Sophos Central admin add firewall into the group and select Skip Full Sync then in that firewall Full-Sync will not be skipped | While creating config import group if Sophos Central admin add firewall into the group and select Skip Full Sync then in that firewall Full-Sync will not be skipped Once group is created, Full-Sync would be generated, and it is not skipped. | ||
NR-2287 |
|
| When user try to upgrade the firmware after accessing XG Firewall from Sophos Central, it get fail in Sophos Firewall device | If the available bandwidth is limited, Firmware upgrades for Sophos firewall devices might fail if triggered via Sophos Central -> login ->Open XG firewall through RP tunnel ->Backup and Firmware ->Upload Firmware | ||
NR-6214 |
|
|
| Central management could not enable after switching firmware with previous version or after Factory Reset | From SF v18.5 MR2, when FIPS mode is enabled, the device will reboot with factory reset. If the Firewall is registered and central services are accepted by the Central Admin and Admin Enables FIPS mode, the device will boot with factory reset config. On Re-registration and Enable Central Management, Endpoint already known to the Central and Central Management API considers this as a Bad request as Central Services already approved. | There are two workarounds: After factory reset, Remove the firewall from Central |
NR-6502 |
|
| Firewalls managed by central might show a wrong status if IPS is switched on without a valid Network Protection license | Firewalls managed by Sophos Central without enabled IPS might get a message that enabling IPS worked though there is no valid Network protection license. | Get a valid Network Protection license | |
NR-6220 |
|
|
| "Loading" error on Firewall rules page after importing WAF rule via config import/export | Steps to recreate:
Expected Output: "Loading" error should not show on Firewall rules page on Group, after importing WAF rule Actual Output: "Loading" error is there on Firewall rules page on Group, after importing WAF rule | |
NR-4642 |
|
| Unable to reorder the firewall rule in GROUP Level of Central Management using move button | Firewall rule reordering in Sophos Central Management group policy page is not supported. User can reorder the rule in XG Firewall. |
Central Firewall Reporting
Last updated: 27 Apr 2022 - 16:25:47
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NCR-2547 |
|
| Web-surfing reports | Web surfing Reports as PDF with more than 200 entries is not possible. Creating a web surfing report you can only get an output from the first 200 entries in the iview. This is applicable both iview1/iview2. Reason: The reason for this would be that PDF generation with all the records will impact the performance of iview. The only work around would be to generate the detailed report in Excel format. Excel would support upto 100000 entries. |
Cloud Optix
Last updated: 06 Sep 2024 - 07:30:48
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
PCG-16358 | Cloud Optix: Discrepancy Between Search Query Results in Cloud Optix and Activity Insight Tabs | When using the Search query feature (Discover > Search), the total amount specific to ‘Activity Logs’ displayed will show a higher total compared when viewing the ‘All activity logs’ total within the Activity Insights section (Activity Insights > Logs > Activity Logs > All tab). This discrepancy occurs because the tabs within Activity logs (Network, Storage, Host, Users) do not include items from the Error logs tab.
| To match the count of logs, please ensure you check the tab you have queried for and 'Error' tab under Activity Insights. | |||
PCG-16163 | Cloud Optix: Update of Container registry credentials fails with error - Incorrect credentials | There is a known issue where updating Container Registry credentials may result in an "Incorrect credentials" error message. This problem has been identified as originating from the third-party service we use for Container Image Scanning. | To resolve this error in the interim, please deboard the registry and then onboard it again. This will ensure it is treated as a new registry and allow you to enter the credentials successfully. | |||
PCG-14132 | Partner Dashboard: Cloud Optix license cannot be changed for Flex licensed customers, and 'Update Failed' message when trying to remove it. | It is expected behavior for Flex licensed customer accounts are not able to remove the Cloud Optix license
It is unexpected behavior seen when attempting to re-run the Partner Dashboard License wizard and check off the Optix component, you will get a generic ‘Update Failed’ pop-up error.
| It is not possible to remove the Optix section from a Flex-licensed Central Dashboard. It is only possible to remove usage so that there is no further billing |
Managed Risk
Last updated: 12 Jun 2024 - 16:52:46
Key | Summary | Description | Workaround |
---|---|---|---|
SOCOS-3771 | Managed Risk reports are sometimes triggered "instantly" after a configuration update | When configuring a managed risk report schedule a report is sometimes triggered to run instantly, at the time the configuration is saved. This does not affect the schedule and reporting will continue to run on the schedule - but may cause unexpected scanning of configured resources. | |
SOCOS-3770 | Managed Risk settings cannot be saved if submitted quickly after license provision | If a customer adds their MR license and then attempt to setup their Scan Settings before the tenable provisioning is complete the customer gets an error setting the scan and will require contacting Technical Support team to resolve. |
Phish Threat
Last updated: 26 Oct 2023 - 15:27:58
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
PHISH-9131 | Phish Threat Campaign emails quarantined in M365 as High Confidence Phish | In rare instances, customers may report that phishing threat campaign emails are detected as High Confidence Phish in M365 by the Anti-Spam policy and are quarantined. This is a known behavior with Microsoft (https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/secure-by-default?view=o365-worldwide ). | ||||
PHISH-8740 | Training reminder email sent on Sunday | Phish Threat currently uses the UTC timezone in all of its regions, there is also no logic defining the start of a work day. This means that there is a possibility that a Training reminder email is sent at 00:01 UTC on a Monday, which, depending on the timezone of the end-user, may be received during the day on a Sunday. | ||||
PHISH-8633 | First training reminder email not following UI config | The very first reminder e-mail is sent as quick as possible to make sure users finish their training sooner than later. Every subsequent reminder email will follow the value selected in the frequency drop-down. | ||||
PHISH-7960 | Training template Format is not showing correctly on the smartphone | Taking Phish Threat Training via Smart Phones is not currently supported due to format supportability issue. | ||||
PHISH-4159 |
|
| Deleted Users repopulate after being removed | If a user is deleted from the Phish Threat Dashboard but repopulate automatically after sometime, this is expected behaviour if a campaign was sent to the user within the last 30 days. | ||
PHISH-4139 |
|
| Campaigns which don't have a training associated do not work | Creating and sending a Phish Threat Campaign without associated training material results in a 404 page being displayed when the enrollee clicks the link. This allows a dry run of a campaign to be sent so that the admin can gauge how many of his employees are likely to need training.The admin should be able to check how many of the enrollees opened, and clicked on the email attack. But the enrollee should not see anything else, so they won't get suspicious when the new attack is sent. | ||
PHISH-5317 |
|
|
| Macro Script needs to be adjusted to work properly on Mac OS' | The powershell script used to generate the macro within attachment attack documents is not working properly on Mac OS. | |
PHISH-5879 |
|
| Gsuite Categorizing tracking link as suspicious | The following warning message might show up when clicking on a link within a Phish Threat campaign for G Suite customers with Central accounts in the East region giving users preemptive warnings:
Unfortunately a request cannot be made to delist from google as it requires proof of ownership. As the links are generated using Amazon services, we cannot supply this. A complete rehaul of Phish Threat will need to be made to change URLs for campaigns. | ||
PHISH-6820 |
|
| Microsoft Defender SmartScreen reporting Phish Threat URL as "unsafe" | Microsoft currently provides no effective way for us to monitor and remove domains/URLs from the Microsoft Defender SmartScreen list. This means that the aforementioned feature is not compatible with our Phish Threat product. | ||
PHISH-7369 |
| Unable to select-all users in enrollment for users due to large number of available users | The "select all" functionality of the users selection fields in the "New Campaign creation - Enroll users" is limited to the first 40-50 users, unless the admin manually scrolls the user selection scroll box down to load the full user list into the browser and re-clicks the 'select all' function for adding/removing users to the campaign. | |||
PHISH-7464 |
| Attachment from Campaign does not render some special characters properly | The normal workflow for Attachment Campaigns involves the fact that once the attachment has been opened, and the link inside of it activated, the user already failed the campaign - regardless of what's in the document. Everything else about the Attachment Campaign should still work fine. | |||
PHISH-7392 |
| Unable to load the PhishThreat Awareness training from China users | The following URLs are officially blocked in China. https://sophos-phish-threat.go-vip.co/ This means that training content will not work properly. The only possible workaround would be for the affected users to use a tunnel-all VPN solution. | |||
PHISH-4831 |
| Phish thread pushing campaigns to groups | When using AD sync with Phish Threat you cannot push out campaigns to sub-groups. The user must be a direct member of the group in order to receive the campaign. | |||
PHISH-4246 |
|
| Central Admin goes super slow when creating campaign with a large number of users at a time | If a campaign is created with large number of users then there are chances of page gets hang and campaign never gets completed. Currently it is recommended to add less than 500 recipients at a time. |
Sophos Access Points
Last updated: 23 May 2023 - 17:51:15
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NAF-241 |
|
| Traffic interruption has been seen between wireless clients that are connected to the same SSID on the same APX and one client starts roaming | Roaming from one APX to another APX can cause 15 seconds of network disconnection for traffic between hosts connected to the same APX.
Internet-bound connections and packets which need a next hop (XGS/XG) do not experience the same disruption in connectivity. If both wireless clients connect to different Sophos APX access points this issue is not present. |
Sophos Connect
Last updated: 04 Jul 2024 - 10:07:37
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NCL-1844 |
|
| SCC 2.3 installation fails with OpenVPN service failed to start error | Installation of SCC 2.3 fails where the required VC runtime environment is not present. | Before installing the SCC 2.3, install this VC runtime - https://aka.ms/vs/17/release/vc_redist.x86.exe and try installing the SCC 2.3 again. | |
NCL-1855 |
|
| BF-CBC algorithm on UTM and SFOS is no longer supported by Sophos connect client 2.3 MR1 | If the non-default BF-CBC algorithm option is used for a connection on either an SFOS or a UTM system then this will stop working after the release of Sophos Connect 2.3 MR1. | ||
NCL-1856 |
|
| SCC 2.3 and above supports only UTM 9.7 and above | SCC 2.3 and above supports only UTM 9.7 and above If customers are using SCC version 2.3 and above they need to move to UTM 9.7 or above. Any below versions of UTM will not be supported with SCC 2.3 and above versions. | ||
NCL-1775 |
|
| Sophos Connect: Internet Explorer version earlier than 11 detected on this computer. Upgrade it to version 11 to continue. | Receiving a “Internet Explorer version earlier than 11 detected on this computer. Upgrade it to version 11 to continue.” error when trying to install Sophos Connect. This can either show up if the OS where Sophos Connect is being installed doesn’t have IE installed, in which case it will not be able to install since Sophos Connect is tightly coupled with IE11 OR because Sophos Connect was previously installed on the computer, and there are some issues in the registry preventing IE11 from being detected properly - in which case, the only known workaround for now in a complete fresh install of the workstation. | ||
NCL-1377 |
|
| IPsec connection downloaded via provisioning file, does not automatically update policy when a policy change is made on XG | There are two cases where the IPSec connection downloaded via the provisioning file might not be updated once a change is made on the XG 1) The Sophos Connect Client has an active connection 2) The Sophos Connect client is not connected to XG when the XG policy is modified. When the Sophos Connect client will try to connect to XG, the connection will fail due to a policy mismatch error. The client will not automatically trigger a update policy request. The user has to manually trigger a "Update policy" request from the settings menu. This might happen with a greater probability if the allowed networks are changed in the policy. Also this will happen if a policy is changed from tunnel all to split network and the network list is not identical on both ends. | Trigger a "Update policy" to re-synchronize the policy | |
NCL-1618 |
|
| "Failed to validate certificate" when importing/connecting with Sophos Connect Client | This relates to Sophos Connect Client configuration of the SFOS appliance using 3rd party signed certificate. When using 3rd party signed certificate on the “remote side” of the configuration, and "ApplianceCertificate" on the local side, the connection will import fine and connect the first time. After reboot of the workstation or restart of the services related to Sophos Connect, an error message will pop up stating "Failed to validate server certificate" when trying to connect again. | Use a self-signed certificate, signed by the SFOS appliance on the “remote” side. Use PSK instead of certificates. | |
NCL-837 |
| Sophos Connect: Cannot authenticate user with german umlauts | Sophos Connect for the time being only supports Ascii characters, no umlauts or UTF-8 or UTF-16. | |||
NCL-834 |
|
| Sophos Connect failed to start due to port 60110 used for HTTP server is already in use on the system | Sophos Connect Client uses Port 60110 on the local host to communicate with the local webserver. If this port is used by some other service before Sophos Connect Client starts, then Sophos Connect Client will fail to start. | ||
NCL-1378 |
|
| If XG has configured both IPsec and SSL VPN policy, Only the SSL VPN policy has the "Update policy" option available in the settings menu | When both the IPsec and SSL VPN policy is configured on XG, the connect client will connect to the user portal and download both the policies on the end user computer. But ONLY the SSL VPN policy will have the option of "Update policy" in the settings menu. In order to trigger a policy update for IPsec policy, the user will have to trigger the same via the SSL VPN policy. | ||
NCL-1391 |
| After deploying Sophos Connect provisioning file on SC 2.1 the first authentication to vpn always fails when OTP is enabled | Issue: After deploying the Sophos Connect provisioning file on SC 2.1 the first authentication always fails when OTP is enabled. *Behavior:* The Client will use the OTP the first to connect to the User Portal. Then it has to use a new OTP, but the OTP is generated by the Sophos Authenticator and the user has to enter the new OTP after the first one rotates. The client does not wait for that to happen. Instead, it uses the same OTP and that will fail and the user is prompted for authentication again. So the user has to enter the credentials again and they should be connected to VPN.This is a known issue. ** | Enter the credential and OTP again. | ||
NCL-836 |
|
| [Mac] Not able to import connection files which has non-ASCII characters in file name | Sophos Connect is unable to import files containing UTF-8 / UTF-16 characters e.g. | ||
NCL-835 |
|
| Sophos Connect : [Windows] {Intermittent] Getting "Failed to load connection" error after wakeup from sleep | This issue is occasionally seen mainly when the computer wakes up from sleep and the connection is set for Auto-connect and user is not on the domain network. The system recovers automatically so user intervention is not necessary. | ||
NCL-833 |
|
| Unable to unzip Sophos Connect generated TSR zip file on Mac OS 10.12.6 | -> Go to About page on Sophos Connect UI -> Click Generate TSR buttong tsr.zip file is downloaded to the default download location. Tried to unzip the zip file but not able to unzip on 10.12.6 Mac OS version. Tried it on Mac 10.13, zip opens up. | ||
NCL-839 |
|
| DNS server(s) are not updated on the network monitor page of Sophos Connect Client | If the DNS servers in the Sophos Connect Client policy on the XG firewall are changed while there is a VPN connection established, then the DNS Servers display on the Network Monitor page are not updated to the changed DNS servers. | Disconnect the existing connection and then re-establish it. |
Sophos DNS Protection
Last updated: 28 May 2024 - 07:15:52
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NSWAAS-3492 |
| LiveDiscover queries shows domain_risk=0 for multiple riskscore values | When querying DNS log data in LiveDiscover, a value of 0 in the domain_risk column is supposed to indicate that the risk level for the domain could not be determined, or was not determined because the request was not subject to policy assessment. The riskscore column gives a text indication of the risk level assigned to the domain. In some situations, requests with a valid riskscore, especially ‘Likely clean’ or ‘Trusted’ may also be logged with domain_risk=0. | This issue only affects data in XDR queries and does not impact the correct application of policy, or in DNS Protection reports. The 'riskscore' column should be treated as correct. | ||
NSWAAS-3281 |
| Reporting: Daily data on dashboard does not match similar views in Logs & Reports | The query counts shown in the tooltips in 30-day history view on the dashboard charts do not always match the same values if a report for the same period is created in Logs & Reports. | The cause of this issue is that the Dashboard view calculates daily totals based on UTC time, whereas the Logs & Reports view uses the user's local time. For users not located in the UTC timezone, the totals for each day will be different. | ||
NSWAAS-3291 |
| Reporting: Time range of data included stops before the selected end time | In some situations, the timestamp of data shown in a report stops before the end of the specified time frame filter. This can be seen even when reporting on past periods. For example if you have selected a time range from 7:00PM-8:00PM as a filter, then you might won't see logs with timestamp 7:40PM or higher. You may need to extend “End time” duration in order to see complete data from 7PM-8PM. | The cause of this issue is that the data is selected for the report based on the time it was inserted into the reporting database, not the time of the actual event. To see more complete data, it may be necessary to select an extended time range. | ||
NSWAAS-3339 |
| Reporting: Error exporting PDF when Response column is selected with 4 or more other columns | If “Response” column is selected as one of five or more columns when exporting to PDF, it takes around 15-20 mins to process. When it completes, the downloaded report displays no data. | If your data is not exported into PDF, select 5 or fewer columns including "Response" column and export the PDF. |
Sophos Email
Last updated: 30 Sep 2024 - 19:00:59
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
XGE-12394 |
|
| Outbound Google Workspace (formerly G Suite) emails with aliases in different domains aren't sent. | The "envelope from" and "data from" headers in outbound emails sent through Sophos Email Security must be in the same domain. When using Google Workspace as an email service provider, if an outbound email is sent with an alias from a different domain, it won't be relayed outbound. This is because when sending as an alias in Google Workspace the "envelope from" header is the primary account. For example If the primary account email address is This email is rejected as the "envelope from" and "data from" headers don't match. | Contact Google Workspace support to ask for the "envelope from" and "data from" headers to be matched for outbound emails, regardless of the alias used. | |
XGE-8023 |
|
|
| We don't send NDRs for accepted inbound emails. | Sophos Email Security doesn't create non-delivery reports (NDR) for emails going to valid mailboxes that it can't deliver to their final internal destination. | |
XGE-17643 |
|
| Outbound emails sent from the eu-central region to Microsoft-hosted domains go to the junk folder. | The junk categorization isn't a result of the emails coming from Sophos Email Security, because other emails are succesfully delivered to inboxes of addresses on Microsoft-hosted domains, for example Although Microsoft does not publicly share how it classifies email as junk, anecdotal evidence suggests that it learns from the recipient's actions. If customers' emails are repeatedly marked as junk by recipients in Microsoft-hosted email domains, then future customer emails might automatically be marked as junk. | Inform and educate customers sending emails to Microsoft-hosted domains to exercise caution with the type of emails they send, to prevent recipients from reporting emails as junk. | |
XGE-15756 |
| Files with the .P7B extension blocked when the Certificates category is enabled in a Data control (DLP) policy. | If a Data control policy has the Certificates category selected, alerts are raised for .p7b files, even though the .p7b extension isn't in the Certificates category. This is because Data control blocking uses True File Types and .p7b files share a file type with the .crt exception. | |||
XGE-27625 |
| The central daily malware report detected as Malicious URLs | In situations where customer has setup a Daily malware report to “Attach the report to the email” Sophos Central Email may detect the email as “Malicious URLs” cause the report contains Malicious URLs. The work around is to configure the report to “Send a link to the report (secure)” instead of “Attach the report to the email” | The work around is to configure the report to “Send a link to the report (secure)” instead of “Attach the report to the email” | ||
XGE-29083 |
| Wildcard Searches in Message History Advanced Searches | Searchstrings in Textfields of the advanced search page (From, To, Subject) are treated as wordsearches within the string. Wildcards and Regular Expressions are not supported E.g. From: Sender@domain.tld Possible Searchstrings Sender domain tld | |||
XGE-28323 |
|
| Specific emails received in unreadable content if a smart banner on | Scenario: Emails from the backup-generating system are received in unreadable format if a smart banner is on. This issue can be observed if there is an issue with the email content via the sender’s system. i) If the content is a UTF-16 HTML document that is base64 encoded. But the ‘charset’ field in the tag is saying ‘UTF-8’. ii) As per standard (https://www.w3.org/International/questions/qa-html-encoding-declarations#utf16 ), if using a UTF-16 HTML document, the document should begin with the UTF-16 BOM. If this is missing in the email content, it will create such an issue. This needs to be fixed from the originating system. | ||
XGE-29102 |
| Expected Behaviour with Subdomains and MFR rules | When connecting the primary domain in Mail Flow configuration, all the Emails of the Domain, as well as the Subdomains, start to flow through the Central Email due to the MailFlow Rules created by Sophos. | Two Workarounds: 1) Onboard the Subdomains along with the Primary domain for protection. 2) OR add the Subdomains in the Exception list of the MailFlow Rule created by Sophos | ||
XGE-27373 |
|
| Public Google groups email rejected by Central | Scenario: An external domain emails a google group. The inbound email will be scanned and delivered to google. When email reaches the google group it will be forward to any external and internal email addresses. For the external email addresses that forward back to central as outbound email they will be block, because the sender of these emails is external. Sophos Central email only supports the following
| ||
XGE-25028 |
| SPF soft fail | Sophos Email Security only generates an SPF-Fail on a hard fail if the SPF-String is terminated with "-all". SPF-Strings terminated with "~all" (note the tilde character) that don't match the senders IP address don't cause an SPF-Fail. | |||
XGE-24715 |
| Inbound email attachment is removed if it's uuencoded. | If an inbound email has attachments that use uuencoding, the attachments are removed. This is because messages with uuencoded attachments, and the attachments, are processed as text messages. | |||
XGE-23508 |
| Sophos Email Security doesn't accept addresses with the "!" character. | Emails with addresses containing the "!" character (exclamation mark) in the local part of the email address aren't supported, and are rejected. For example: | Remove the " " character. | ||
XGE-10569 |
|
| SSP Quarantine and Emergency Inbox are empty. | A user has been given access to the Sophos Email SSP. They have mail in quarantine and the Emergency Inbox is turned on. But when using SSP the Quarantine and Emergency Inbox pages have no items. This might happen when more than one user is assigned the same email address, and at least one of those users has no mailbox. |
-Filter users by the email address of the affected user. -Click each user to find the one that doesn't have a mailbox. -Use "Delete User" to delete the user without a mailbox. -Go to "People" and filter by the email address again. -Select the user in question. -Click "Email Setup Link" and select Sophos Central Self Service Welcome. The user can then access the Self Service Portal using the instructions in their inbox. | |
XGE-18900 |
|
| Unable to add more than 129 URLs | The Sophos Email Security URL allow list can only contain up to 129 URLs. | ||
XGE-19011 |
| Language selection for QS email in Sophos Email Security. | All mailboxes use the same language for the QS email. This can't be changed for individual mailboxes. | |||
XGE-18940 |
| Sophos Self Service Portal has no emails when signing in. | This happens if a user's account has been linked to a user without a mailbox. | Delete both the user account without a mailbox and the one with the mailbox. Then create a new user and mailbox. If the email address was used under a different Sophos Central account, it should be removed there first. If you can't do this, raise a case with Sophos Support. Note: Quarantine repositories and emergency inboxes are linked to user accounts via an ID. You can't remove an ID from these repositories and attach a different one. | ||
XGE-8099 |
|
| Sophos Email Security application of DKIM checks. | There is no industry standard for deciding if a DKIM (DomainKeys Identified Mail) check passes or fails. To find out how Sophos applies DKIM checks, see Known Behavior of DKIM (DomainKeys Identified Mail). |
Sophos Firewall
Last updated: 27 Sep 2024 - 17:06:42
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NC-120119 |
|
|
| SSLVPN Remote Access:Static IP with UDP, 2nd attempt of tunnel establishment auth_fails as ip address is not released when previous tunnel is disconnected | This issue is seen if the sslvpn ra tunnel type is of UDP only, not applicable to TCP type. Issue is applicable to SFOS running v19.0.MR1 or later. Configs on SFOS:
|
|
NC-63913 |
|
| When XG device in FETCH mode in SFM and user change"Advanced Threat" setting with template, though setting was applied correctly in XG Firewall, SFM event log show failure message | When the XG device is set to FETCH mode in SFM and user changes the "Advanced Threat" setting with template, though setting was applied correctly in XG Firewall, SFM event log show failure message This is known issue for FETCH mode configured devices in SFM only. In PUSH mode config XG Firewall devices, this issue is not observed. | ||
NC-136352 |
| IPsec - IKEv2 packet size increase in v20.0.MR1 on SFOS may cause tunnel bringup issues while interoperating with some 3rd party devices | Sophos firewall running on 20.0.MR1 or above, IPsec site-to-site tunnel bring up with default IKEv2 profile may have issues in some conditions, where SFOS keeps re-attempting the connection with the peer IPsec gateway (SFOS or 3rd party device)but the tunnel will not come up. Cause: This is because SFOS running with 20.0.MR1 or above, with the default IKEv2 profile of IPsec tunnels, increases the IKEv2 packet size beyond 1500 bytes causing fragmentation. If such fragmented packets are not handled or dropped in the network due to PMTU issues will result in S2S IPsec tunnel bringup issue. In 20.0.MR1, Strongman and OpenVPN versions are upgraded, adds more default fields to the IKEv2 packet and increases the packet size. | In the IPsec profile, reduce the number of DH groups to minimum of 4 (default IKEv2 has 6) or keep the exact DH group that is being used on the far end IPsec gateway. | ||
NC-128116 |
| SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS | OpenVPN has been upgraded to 2.6.0 in this version. Firewalls upgraded to 20.0 MR1 won't establish SSL VPN tunnels with the following clients and firewall versions:
| |||
NC-140831 |
|
| Issue with restoring backups via S3 in fresh deployments of SFOS on AWS. | An issue with restoring backups via S3 in fresh deployments of SFOS on AWS. Impact: This issue affects backups taken from SFOS versions 19.5 MR4 and later, including version 20 GA and onwards. Backups taken from earlier versions are not affected. This issue will be fixed in SFOS v21 MR1. | Deploy the AWS instance first, and then restore the backup manually. | |
NC-8891 |
| CHAP or CHAPV2 in L2TP & PPTP VPN with AD Configuration is not working | VPN Authentication for IPSec / L2TP / PPTP is not working with AD. | Use Authentication method PAP instead | ||
NC-137602 |
|
|
| Certificate is seen as untrusted if it is signed by a new CA that contains a forward slash(/) or a plus (+) character in the subject line | If a new CA is uploaded in v20 MR1; And if that CA contains a forward slash(/) or plus (+) characters in the subject lines, the certificates signed by such new CA is marked as untrusted. Already existing CA and certificate present in the SFOS continue working well on v20 MR1. This issue will be fixed in v20.0 MR2. The customer will need to delete the affected certificate and upload it again after migration to v20 MR2. | To fix this in v20 MR1, please contact Sophos support. This issue will be fixed in v20.0 MR2. The customer will need to delete the affected certificate and upload it again after migration to v20 MR2. |
NC-135792 |
|
|
| UI log download feature will show an empty dropdown for files to download for devices XG86/XGS87 | UI log download feature will show an empty dropdown for files to download for devices XG86/XGS87. | Steps: |
NC-120615 |
|
| SSLVPN User still shows in the live user list after disconnection from the client when connection using with UDP | Description SSLVPN User still shows in the live user list after disconnection from the client when connecting using UDP Configs on SFOS:
| Use a TCP-based SSLVPN RA connection, Which will immediately disconnect the user from the live user list | |
NC-135950 |
|
| Unable to send email attachments even when WAF file size limit has been increased | Users are unable to send email attachments even when the file size limit for WAF has been increased. The Sophos WAF solution does not support MAPI over HTTP protocol which was introduced in Microsoft Exchange 2016. | The following workarounds may not work in all scenarios and are not guaranteed to solve the issue with MAPI over HTTP protocol and the Sophos WAF. | |
NC-130922 |
|
| SSLVPN RA: Openvpn Connect v3.4.x on Android with compression OFF on SFOS has data path not working | The recent version of OpenVPN has caused an issue in the data path (traffic) for the Android users using latest OpenVPN Connect (v3.4.x) when connected to SFOS using SSLVPN remote access. When compression is ‘disabled’ (or OFF) on SFOS (SSLVPN RA → Global Settings), the tunnel from Android users comes up but the end-o-end traffic will not work, the data packets from Android devices is not processed with the below error: Error:2024-01-30 10:18:08Z [7565] user1/xx:35854 Bad compression stub decompression header byte:251 Details, workaround is mentioned in https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/143651/sophos-firewall-temporary-fix-openvpn-3-4-0-no-compression-android-devices | https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/143651/sophos-firewall-temporary-fix-openvpn-3-4-0-no-compression-android-devices | |
NC-130554 |
|
| .apc file generated on SFOS with Openvpn2.6.0 (Takume) can't be used on UTM9 | SSL Site to Site VPN tunnel between Sophos SFOS acting as a Server and UTM as client are not supported after the release of 20.0 MR1. | ||
NC-131322 |
|
| In some scenarios, the user cannot register the auxiliary firewall in Sophos Central due to a mismatch of MTU on the outgoing interface and HA dedicated interface. | In some scenarios, the user cannot register the auxiliary firewall in Sophos Central -Webadmin gives the error “ Couldn’t Register the firewall with Sophos Central. Verify your Sophos Central Credentials.” due to a mismatch of MTU on the outgoing interface and HA dedicated interface. | Please set the MTU on both PRIM and AUX devices and then verify the issue's status. ip link set mtu 1500 dev PortX (dedicated port of HA) e.g | |
NC-132209 |
|
|
| RED EOL alert will not displayed on control center after restoring backup | The RED End-of-Life (EoL) alert notification does not show up on the control center in case of restoring a backup containing configured Legacy RED EOL models. If any of the RED EoL models (15/15W/50) is added or already configured in SFOS, it will show the RED EoL banner on the top side of the Network > Interfaces UI page. One Alert message will also be displayed on the Control Center page for Quick notification to the admin. In case of restoring a backup with such RED EOL models configuration to the latest SFOS release build, it will not generate an Alert message on the Control center. Only the RED EOL banner will be displayed on the Network > Interfaces page. | |
NC-62786 |
|
| Enabling/disabling firewall-acceleration will bounce the ports | If the firewall-acceleration is changed on the cli the link state of the affected ports will bounce. | ||
NC-13639 |
| [CaptivePortal] Problems with UTF8 names | Local user with names that contains umlauts (ööööööö) cannot login (if the login is happening via AD / STAS then a login is possible.) | |||
NC-130931 |
| A PoE issue is observed with the AP6 when powered using an XGS116/w | There is an “Insufficient power” message observed on AP6 420. Setup : AP6 with firmware : 3.80(MR-2) XGS 116 firmware: 19.5.3 The AP6 is directly connected to Port8(PoE) of XGS116. The PoE controller defaults to 802.3af (15W), and SFOS However, if a PoE device was connected before a 'cold' power-on or 'power-cycle', the PoE device will negotiate to 802.3af before SFOS overrides the setting to 802.3at.
| |||
NC-116989 |
|
|
| The Clientless SSL VPN Policy RDP access shows cursor as Cross instead of Arrow | Starting with version 19, Sophos Firewall includes several security improvements to prevent attackers from accessing sensitive information. One of these changes is an upgrade to the RDP component to the latest version, which helps to improve overall security. However, this new component library does have a minor behavior difference: in versions 19 and later, the cursor is displayed as a cross instead of an arrow. | |
NC-128609 | 5G (EM9191 Sierra) - ROGER FW/PRI - network connectivity disconnects for 30 seconds after every 3-4 days | When using the 5G modem EM9191 with the canadian provider ROGER there might be a disconnect for around seconds every 3-4 days. This is known to be happening with Firmware version 03.10.07.00 of this 5 modem. | There is no workaround. | |||
NCL-1394 |
|
| CAA takes 2-3 minutes to login user on MAC when it comes back from Sleep | Issue description : When MAC books comes up from the Sleep mode its takes 2-3 minutes for the user to be able to browse the internet . This happens only incase we have a User based firewall rule . It takes CAA around 2-3 minutes to authenticate the user . Workaround : The user can disconnect and reconnect the client . | Disconnect the CAA , Reconnect | |
NC-94355 |
|
| Device goes into failsafe when upgraded to v19.0.0 GA | If your device is using a configuration previously restored from a Cyberoam backup, and you have NOT regenerated the appliance certificate on SFOS, upgrading to SFOS v19 will result in operation in fail safe mode. The appliance certificate generated in cyberoam devices uses a weak signature algorithm (MD5) that is NOT supported for appliance certificates in SFOS v19. How to verify before upgrading: Check the Signature Algorithm of the Appliance certificate by running the following command on the advanced shell: “openssl x509 -in /conf/certificate/ApplianceCertificate.pem -text -noout” If the output shows the signature algorithm as "md5WithRSAEncryption", DO NOT upgrade to v19. | Please refer the KBA: https://support.sophos.com/support/s/article/KB-000044122?language=en_US | |
NC-128244 |
|
| Packet Capture in Webadmin reflect a wrong IN interface for a forwarded packet after SD-WAN failover | Packet Capture in Webadmin reflects a wrong IN interface for a forwarded packet after an SD-WAN failover. This is a cosmetical issue, traffic routing is not affected. | There is no workaround, this is a cosmetical issue. | |
NC-127577 |
| Captive Portal Redirect does not work for DNAT rules from LAN/DMZ | Captive portal redirect would not work for the DNAT firewall rule. When using DNAT, if a connection’s original destination address is the address of an interface on the firewall, the web proxy process cannot handle it. This means web-based authentication methods such as AD SSO and Captive Portal will not be triggered. | Access the captive portal manually using LAN/DMZ address on 8090 port. | ||
NC-16462 |
|
| Only displayed result will be included while exporting data into HTML/ PDF / CSV | Only displayed result will be included while exporting data into HTML/ PDF / CSV We can download current page records which is displayed on page through HTML/ PDF/CSV. Example : Web report total pages 20. If current page 3 then we can download page 3 records through HTML /PDF /CSV. We can download report which display on current page. | ||
NC-124124 |
|
| APX MESH separate zone WiFi disconnects for mobile devices | When pushing a separate zone WiFi out to a APX MESH network, mobile devices like Iphones and Androids fail to browse the internet from MESH nodes. The Root AP works correctly. The device is able to ping the internet or any other device, but cannot make a connection with http or https sites | Setting the Separate zone interface to 1450 MTU may work as a workaround. | |
NC-99867 |
| Error received when trying to add entry to blocked senders list when list is large | Issue: When the blocked senders list get large it can fail to add new entries. The exact number of entries will very as it depends on the length of each email address. We have seen issues when lists get over 2400. Users will see warning message saying The operation will take time to complete. The status can be viewed from the "Log viewer" page Checking csc.log will show a line like this “ | Replace duplicate entries with wild cards to reduce the number on the blocklist where possible. Entries like smith@domain1 and joe@domain1 can be reduced to entries like *@domain1, which will cover a wider range of addresses anyway. | ||
NC-106815 |
|
| /conf is gradually filling up if on box reports of appliance is off. | /conf partition on the appliance gradually filling up if On box reports of appliance is disabled/off. While conf partition gets 100% unable to login to GUI. Issue will be resolved in 19.0.2 MR 2 and 19.5 GA | If on box reports are off, Need to turn on On-box reporting from console. console> set on-box-reports on | |
NC-120932 |
|
| Heartbeat alerts for missing heartbeats from firewall to sophos central | Heartbeat alerts are received on Sophos Central from firewall stating that there are “missing heartbeats” when the endpoint systems are in Modern standby mode. Modern Standby is a state wherein the display of device turns off, however the internal components may stay remain on. Since the system is in standby the heartbeat service is not sending information to firewall , hence the firewall is blocking the traffic. Endpoints with Modern standby enabled is not supported in firewall and so missing heartbeat alerts could be caused. Heartbeatd.log gives error like below: [2023-05-30 13:09:07.953Z] TRACE IpsAdapter.cpp[5125]:48 sendData - sessionid not found. [2023-05-30 13:09:07.953Z] TRACE IpsSender.cpp[5125]:30 sendData - sendData failed (errno=2), entry in resend list created.
2023-06-01T09:43:06.681Z [ 5664: 8608] A Inactive Interfaces changed.
| Disable Modern standby (AKA connected Standby) on the endpoint side: Suggested links : https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby | |
NC-83527 |
|
| Unable to register Firewall with Sophos Central account due Amazon certificate not present in /conf/ | Customers may face an issue related to the Sophos central registration due to an Amazon certificate not being present in /conf/ directory and gets anerror similar to this- 32021-11-25 17:28:36 WARN API.pm[13476]:119 SFOS::Common::Central::API::send_request - 500 Can't connect to dzr-utm-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443 (certificate verify failed) Details here: https://support.sophos.com/support/s/article/KB-000043494?language=en_US | Check if an amazon cert is present. Use this command- openssl crl2pkcs7 -nocrl -certfile /conf/certificate/internalcas/cloud-ca.crt | openssl pkcs7 -print_certs -text -noout | grep Issuer mount -o rw,remount / Note: No downtime is required for any of the above steps. | |
NC-113646 |
|
| Traffic fails with v4inv6 tunnel when compression is enabled on all XGS platforms | The traffic fails when compression is enabled for v4inv6 IPSec tunnel. The issue is seen on all XGS platforms and is consistently reproducible. With ipsec-acceleration disabled on both the DUTs, traffic runs fine with compression enabled, in v4inv4 IPSec tunnel. STEPS TO REPRODUCE-
| Disable ipsec-acceleration, traffic runs fine with compression enabled in v4inv4 IPSec tunnel. | |
NC-103820 |
|
|
| Clipboard's not working in RDP bookmark | In v19 and later, there have been several security improvements in Sophos Firewall to prevent attackers from getting hold of sensitive information. One of the changes we did was upgrading the RDP component to the latest version to improve the overall security posture. The clipboard functionality is not directly compatible with the latest RDP components making it non-supported with versions 19 and later. | |
NCL-1769 |
| Unable to download Sophos Network Agent for Android from the Google Play store | An issue was found where the existing version of the Sophos Network Agent is using an older version of the Google API’s. This prevents the Sophos Network Agent from being downloadable for devices running the latest version of the Android OS. The Sophos Network Agent will continue to function on devices running the older version of Android OS. | |||
NC-47523 |
|
| Auxiliary unit sending reports about its own scheduled report | In an HA configuration pair, with a scheduled report configured, the auxiliary unit will also generate a report containing data about emails being sent from the unit. These emails being sent as per the attached report, from the auxiliary unit is the report itself. | There is no workaround. | |
NC-114087 |
|
| Log Suppression tick mark not remaining applied on UI | Once we tick select “All” option , tick mark will be disappeared and all individual modules / components will be enabled. Current behaviour of “All” button is since inception as short cut to select all the relevant component. The result of actions is transferred to individual buttons and stored in backend as separate status for each component. As it is only UI action button and not the summary of status all button - it is expected behaviour. | ||
NC-115839 |
|
| NAT ID is not getting updated at re-routing | The NAT information for Source NAT gets updated for existing connection (re-route) when the failover occurs on IPsec tunnel. Currently for re-route of existing connection Source NAT information isn’t updated as NAT occurs only when new connection is initiated. ( Known behaviour ) NAT id and Source NAT information doesn’t change when re-route occurs. For ICMP traffic, the ongoing traffic should be terminated first then wait for 30 seconds to delete/destroy the ICMP conntrack. New ICMP traffic will be forwarded via updated NAT ID. NAT ID will not be changed for on-going connection during the re-routing. | For TCP: NAT ID will be applied on new connection | |
NC-85063 |
|
| WAF does not permit file uploads in OWA greater than 1 MB | If a file is uploaded which is larger then the limit then message similar to this is visible in the log: [Fri Aug 14 15:41:22.414802 2020] [security2:error] [pid 14238:tid 140229323249408] [client 109.91.34.26:44831] [client 109.91.34.26] ModSecurity: Request body no files data length is larger than the configured limit (q).. Deny with code (413) …. | For a workaround please contact support. | |
NC-59800 |
|
| Creation of new firewall rules (manually via VPN auto creation) resulting in emails being held on the appliance | When utilizing the XG Email protection module in MTA mode, this creates an automatic firewall rule for the SMTP traffic at the top of the policy list. If additional rules are created above this rule, this can result in the XG accepting SMTP traffic but then being unable to deliver the mail onto the next hop. This can be seen by the mail queuing on the appliance and time out errors in the /log/smtpd_main.log: 2369 == john.doe@example.com R=default_mx_router T=remote_smtp defer (110): Connection timed out This can occur with:
We plan to improve on this behaviour in an upcoming software release | Ensure that any manually created firewall rules are created below the automatic MTA rule In the event that mail has already become queued on the appliance prior to the moving of the above rules, contact support for assistance in utilizing the /scripts/mail/replace_firewall_id.pl script to rectify the issue. | |
NC-112998 |
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| Traffic Quota may be exceeded due to accounting | The accounting of processed traffic is run every three minutes. A user may exceed his quota by using more bandwidth than his quota allows between accounting runs. | There is no workaround | |
NC-44003 |
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| SNMP query for supportSubStatus and appExpiryDate return unexpected values | SNMP query for supportSubStatus and appExpiryDate return unexpected values. MIB indicates that supportsubstatus should be 1 or 2, but 3 is returned. | This will be resolved in the upcoming XG v18 release | |
NC-53886 |
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| 40Gbit QSFP+ Flexiport module is not recognized in SG/XG 430/450 | Sophos 40Gbit QSFP+ Flexiport module is not recognized at all in SG/XG 430/450 due to power sequence issues. A fix is in progress. | No Workaround | |
NC-94073 |
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| XGS 10G interface not working when interface speed is set to Auto-negotiation (Physical or LAG) | Issue: XGS 10G interface is not working when interface speed is set to Auto-negotiation (Physical or LAG) Affected Product: Only XGS hardware with 10G interface | Set interface speed to Manual 10000 Mbps - Full-Duplex (Applicable for Physical, LAG interfaces). |
NC-84517 |
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| firewall rule is not applied for terminal server traffic from Server Protection SATC | Situation: The traffic from the terminal Server is not being marked by the User ID as a result that the correct firewall rule is not being applied. Customer need to join the EAP for New Server Protection Features and confirm the machine is added to the EAP. Details here: https://support.sophos.com/support/s/article/KB-000038634?language=en_US | Customer need to join the EAP for New Server Protection Features and confirm the machine is add to the EAP | |
NC-110072 |
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| UTF-8 character in the backup file name causes issue of the user unable to download the backup file. | UTF-8 character in backup file name causes issue of user unable to download the backup file. Nothing happens when the user tries to download the backup file with file name contain UTF8 characters. | We do not have any workaround or solution at the moment, Please do not use UTF-8 characters for the backup filename. | |
NC-107248 |
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| Unable to activate evaluation licenses - Error XG-00351 | Situation:
| Activate eval license in "My Sophos" portal |
NC-84972 |
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| /tmp might get full due to 0x1XXXXXX files on XG85 with web content cache enabled | Issue: Determining if the system is affected by this issue: du -c /tmp/0x1* Impact: | Either disable web content caching: Go to Web > General settings > Enable web content. Disable the option. Note that this option is disabled by default. | |
NC-103261 |
| Unable to set DNAT from Central using "Server access assitant (DNAT)" | To enable NAT or WAF through web admin, you must specify an Original Destination Port (NAT) or Hosted Address (WAF). This is normally set to the IP addressed associated with ‘Port B’ which is the WAN Port. For CM managed autoscaling instances, there’s no way to identify the original destination as each firewall will have it’s own IP address for the WAN port. This makes it impossible to setup DNAT for a CM managed instance. Even if someone creates a “Dynamic Interface”, it is not available during the “Public IP Address” step. | The "Server access assistant (DNAT)" cannot be used to configure DNAT but the manual method of creating a "New NAT rule" can still work. As the WAN Interface isn't available, you can create an IP range that will be translated to the private IP of the private Server. To setup DNAT: 1. Navigate to "Firewalls" under "Manage Firewalls" in the left sidebar | ||
NC-46108 |
| DHCP relay configured on an interface containing another DHCP server doesn't function | Configuring multiple DHCP Relays where the 'listening' interface in one corresponds to the interface that the DHCP server is connected to in another of the configured relays will cause one of the relays to cease to function. This is not a supported scenario and is expected behaviour. A DHCP Relay should not be setup on an interface that hosts a DHCP server. | |||
NC-98205 |
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| RadiusSSO roaming not working | When using RadiusSSO and roaming between APX’s the client has to reauthenticate in order to connect again. This is a limitation with the current deployment. RadiusSSO currently cannot handle roaming between access points | ||
NC-89077 |
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| Unable to connect IPsec with IOS with Local ID defined. | The issue is happening when Sophos Firewall is configured Sophos IPsec connect with Local ID. This configuration is not supported by IOS. The IOS profile does not support any parameters with Local ID/Remote ID and which causes a failure to authenticate the connection. | Clear the Local ID value/Field and re-download the configuration file. | |
NC-79348 |
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| awarrensmtp & warren services are getting DEAD after CR backup restore | If a customer restores a Cyberoam backup which does not have Default CA certificate generated or configured, then after restoring the backup in v19 EAP0 or later, awarrensmtp & warren services will be found DEAD. | After restoring the cyberoam backup, regenerate the Default CA certificate
| |
NC-29517 |
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| Timezone showing different in GUI and CLI | GUI time differs from the CLI time The files /conf/TZ and /etc/zoneinfo/ | 1. Copied content from /etc/zoneinfo/ | |
NC-52129 |
| Limitation Avira Scan for encrypted and split archives | When scanning an encrypted split archive with Avira, there is the following limitation: 1) If an encrypted split file was scanned, only the first part contains all information about the archive (includes also the encrypted flag) Additional information: Also a unpacker will not ask for a password when try to extract an encrypted split file not by using the first part of that file. The unpacker will return, its not a archive. | Use Sophos AV | ||
NC-43145 |
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| HA pair becomes unstable if shared port used as the dedicated link is on XG106 | When the user configures HA on XG105r3, XG115r3, XG106r1 shared port (Port4), the HA pair becomes unstable. After the enablement of HA service, Auxilary rebooted first as usual. But the Primary appliance goes in the rebooting phase because of the shared port which takes more time to wake up. | Do not to use the shared port (Port 4) as HA dedicated link. | |
NC-84054 |
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| Configuration Migration Failed due to invalid byte sequence "UTF8" | The backup will not be restored if there is an error with the database tblappstoeps as it may contain invalid byte sequence for encoding "UTF8" Logs will be seen in Postgres.log 772 2022-01-08 03:01:18.064 GMTERROR: invalid byte sequence for encoding "UTF8": 0xb16772 2022-01-08 03:01:18.064 GMTCONTEXT: COPY tblappstoeps, line 236126772 2022-01-08 03:01:18.064 GMTSTATEMENT: COPY tblappstoeps (app_id, uuid, app_path, occurrence, last_seen) FROM stdin; | Please contact Support for a workaround. | |
NC-85343 |
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| Unable to use "port", "eth" or "ge" when editing interfaces | • The interface display name starting from “port” or “eth” or “ge“ are not allowed. • The restriction was added for add/edit interface only. This is an intentional change and customers will not be able to edit/change interface names starting with “port”, “eth” and “ge”. | ||
NC-85313 |
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| No Statuscode in API response | If no | Always use one of these tags after the | |
NC-84550 |
| There is a difference between Sophos Firewall local reports and CFR Reports | The LogViewer can’t log values where bytes values are greater than 32 bit. and reporting is unable to store value, due to which there is a drastic difference between SF reports and CFR reports. In case the number of bytes transferred exceeds the limit which can be accommodated in U32, then it shows the truncated value in the log viewer. | |||
NC-84171 |
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| L2TP :multiple clients behind NAT'd device causes traffic issues | We can not connect multiple L2TP connections behind the same NAT'd device. Example:- | ||
NC-81039 |
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| SFOS gets stuck after a reboot as hyperthreading enabled on hardware blocked the kernel to boot | Behavior observed: SFOS gets stuck after a reboot as hyperthreading enabled on hardware blocked the kernel to boot The issue will only happen when the SFOS RAM/CPUs are lesser than purchased in the license and hyperthreading is enabled on Dell hardware. SFOS was not able to apply RAM and CPU limit on that hardware if hyperthreading is enabled. This will block the kernel to boot. The issue is observed on SFOS v18.5 MR1 Build 326 installed onDell R330 hardware. | Disable hyperthreading on the server. | |
NC-83108 |
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| Upgrade to v18.5MR1 from v18.0MR6 results in factory reset | *Reported Issue:*Upgrading from v18MR6 to v18.5MR1 results in factory default configuration being applied to the device. | Downgrade back to previous firmware and upgrade to v18.5MR2. Alternatively you can upgrade to v18.5GA and then v18.5MR1. | |
NC-13934 |
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| Auxiliary sends only some of the configured scheduled reports | In Auxiliary appliance if the report don't contain any data then we don't send any report notification to customer. This is intended behavior. | ||
NC-82331 |
| Missing heartbeat issue in some cases after upgrade to 18.5 MR2 | In 18.5 MR2 we have introduced key encryption for the certificate on FW used by endpoints to heartbeat with firewall. During the upgrade to 18.5 MR2 a certificate refresh has to be done as key has to be encrypted. And this certificate need to be made available to endpoints. If endpoints are unable to get the new certificate from Central, then heartbeat will start failing. This might happen when private DNS Servers are being used. To avoid this ensure that the endpoints have network connectivity during the upgrade. Also disable the checkbox “Block clients with no heartbeat" in the firewall rule in case endpoints need access to the internal DNS server to get updates (new certificate) from Central. | If the system is showing missing heartbeat after the upgrade: | ||
NC-81520 |
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| Password is not printed on hotspot voucher for bridge to AP LAN and bridge to AP VLAN | Situation: When downloading the voucher from the user portal, then the WLAN password is not printed on hotspot vouchers for the types: bridge to AP LAN and bridge to AP VLAN. The wireless password is only printed on hotspot vouchers for the interface link of "Separate Zone interface(bridge) of Wireless Protection." It is known behavior that a hotspot voucher doesn't contain the WLAN password for Bridge to AP LAN and bridge to AP VLAN. | Configure Hotspot voucher for interface link type 21 i.e. "Separate Zone interface(bridge) of Wireless Protection". | |
NC-76186 |
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| 4X10G FlexiPort Module with new Intel 700 series NVM data and driver not recognized | Issue : The 4x10G FlexiPort Modules are not being recognized on Sophos Firewall, the interfaces are being detected as "eth0,eth3" Only SFOS (Sophos Firewall is affected ) Affected Sophos Part Number – “XGMOD410PUR” | ||
NC-9124 |
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| STAS not working when AD servers are reachable on WAN | STAS is not working if the AD server is only reachable over a WAN conneciton. | ||
NC-73174 |
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| LogViewer shows twice DDNS events forSuccess/Failure. | LogViewer shows twice DDNS events forSuccess/Failure. | |
NC-69491 |
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| Unable to access GUI after auto reboot | *Issue:* If there is a high number of Radius SSO users logging in at the same time and the firewall reboots then sometimes thismay result in web admin is not being reachable after the reboot. | ||
NC-67790 |
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| DHCP Not Assigning multiple IP's to same MAC | Description: There is a requirement in certain case's where a multiple IP addresses would need to be assigned for a MAC address from different scopes . One of the use case is that or the captive portal to work over the bridged interface with a vlan , the AP creates a virtual interface and needs an IP address from the VLAN . If one scope is set to static and other to dynamic , the IP assignment doesn't work . Solution : Set both the scopes to dynamic . Set both the scopes to Static . | ||
NC-68438 |
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| Web policy rule does not support Users with backslash in the name | Web policy rules do not support users with a backslash in the name. Example: in webadmin -> Authentication -> users : Creating a user with username a\b and saving it will succeed. Using this user in a web policy wont work. | Create a username without backslash or single quote | |
NCL-1392 |
| Do we support Secure LDAP port 636 in STAS for Novell eDirectory configuration ? | *Question:* Do we support Secure LDAP port 636 in the Novel eDirectory configuration of STAS? Answer: Secure LDAP port 636 is not supported in the Novel eDirectory configuration of STAS. | |||
NC-71401 |
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| Unable to register XG with Central Manager with email address that contains more than 50 characters | Registering XG with Central Manager for remote management functionality fails with error "Temporary error while accessing Sophos Central, please try again". Root Cause: | Shorten email address and try again. If you have tried more than 5 times in the last 1hr, the account will be blocked for up to 5 hours. Please wait and try again. | |
NCL-1309 |
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| STAS Users are getting disconnected frequently if dead entry timeout configured other than zero. | STAS Users are getting disconnected frequently if dead entry timeout configured other than zero. Dead Entry Timeout does not work and it MUST be set to zero. If the value for the dead entry timeout is configured anything other than zero then such behavior encountered and users may get disconnected randomly. | Need to set the dead entry timeout to zero to avoid user disconnection due to dead entry timeout. It is recommended to use the WMI mechanism in STAS for log-off detection. | |
NC-71178 |
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| Unable to activate or register the XG firewall device with v17.0 MR-10 EAL4+ certified firmware | Unable to activate or register the XG Firewall device with v17.0 MR-10 EAL4+ certified firmware | 1. Customer needs to upgrade the XG Firewall firmware to SF v17.5.MR7 or later and activate the appliance. | |
NC-13946 |
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| STAS users with special characters (' , / ") in their name do not show up on XG | STAS users with special characters (' , / ") in their name do not show up on XG. SFOS doesn't support a username containing special characters. | The user needs to remove the special characters in the username to make it work. | |
NC-69439 |
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| Policy tester is incorrect for Internet Scheme Web Policy | The policy tester is just showingMatched firewall rule ID, matched source, and destination zone. It does not return the webfilter id. | ||
NC-69633 |
| Wildcard Exceptions FQDN host are not visible in SMTP exceptions. - Need clear indication | A user interface issue exists in SFOS, reported in v17.5MR9 but also exists in later versions. If an Admin adds a wildcard SMTP exception for an FQDN host (Email->Policies and exceptions->Exceptions), the FQDN wildcard entry is accepted and is visible in the UI, Email -> Policies, and exceptions. However, if the Admin attempts to edit this exception the added wildcard entry will not be visible. This is confirmed as a UI issue and we are currently investigating. We have no fixed date or version at this time. | NA | ||
NC-70369 |
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| Auto interface cost calculation not working | Issue description : Auto Cost Calculation does not work for OSPF Workaround : | ||
NCL-1342 |
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| SATC not compatible with Chrome version 84 and newer | In July 2020, Google Chrome, the new Microsoft Edge, and other Chromium-based browsers moved to version 84. This version removed support for theForceNetworkInProcessfeature used as a workaround for previous versions as perNCL-1114. Workaround is described here (public link): https://support.sophos.com/support/s/article/KB-000038634?language=en_US | Downgrade to version below 84 and apply workaround or move to Firefox. | |
NCL-1119 |
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| SATC provides wrong source port in UDP port 6060 packets while server has InterceptX installed. | SATC installed on a server having Sophos InterceptX, installed reports wrong port information in new session details to the XG. Impact : | https://support.sophos.com/support/s/article/KB-000036880?language=en_US | |
NC-55068 |
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| XG 115 Rev. 3 HDMI ports do not appear to be enabled unless a monitor is plugged in at boot | XG 115 rev3 models will show no HDMI output unless a monitor is connected before boot up. | |
NC-67688 |
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| NC-62850 causes large backup file | With 18.0 MR1 there was a case where a backup contained redundant information increasing the size of the backup. This was fixed with 18.0 MR3 in all cases. There was no functional impact for this. If a larger backup was taken and restored then /conf might be larger then expected. In such cases please use the described workaround. Backups after 18.0 MR 3 are not facing this. | Run commands: | |
NC-65961 |
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| Misleading Firewall and Web filter logs in log viewer | Log viewer for 'Firewall' & 'Web filter' component shows 'Allowed' in logging for all the port 80/443 traffic, initiated from WAN to WAN/LAN zone.The user (client) who has initiated traffic from the WAN side will be displayed a 'blocked' page.
Note: The actual traffic is being blocked and not forwarded by XG. | ||
NC-19628 |
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| Not able to browse internet using IE 11 in protective mode if authenticated through SATC | Using SATC with IE11 in protective mode is not supported. | ||
NC-65625 |
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| OpenVPN CN size limited to 64 characters | OpenSSL limits the CN to be 64. OpenVPN limits the size of the CN to 63 + 1 (null character). This limits the | Only use usernames + domain with max 51 characters | |
NC-63535 |
| Modsecurity not allowing block email senders list modification | If the user tries to add any domain or email address on the Page 'Email>> general setting>> block senders', then he'll get the error "Request could not be completed" and the domain or email address would not be added. | The best possible way to avoid/resolve this is to remove any one of the domain/email address from the block senders list and re-add them again. This resolves the issue. | ||
NC-60294 |
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| [CA] user not removed from Liveuser table when logging out | When using the Sophos Network Agent (iOS or Android) logout could take up to 2h. The APP itself gets disconnected immediately but on the UTM the user is still live which actually means he can still access network resources which should be blocked. |
Workaround is update and reboot safe | |
NC-60381 |
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| DHCP Blocked with Heartbeat on SFOS | **This scenario is observed when the DHCP request comes via a bridge interface and Heartbeat is set to block endpoint communication with RED heartbeat status on the firewall rule with inter-zone communication rule i.e. rule configured for Bridge interface. The MAC address is blocked this would also include the DHCP traffic for affected client machines. When packets enter into the bridge interface, we are entering into Netfilter stack from L2 and all the decisions related to packet/connection taken at Layer 2. Now here, what happened is that Packet dropped by Firewall when it enters from the L2 stage. So traffic never submits to L3 (bridge interface) where the DHCP server is listening and DHCP will never get the packet. This issue will only for the client behind the bridge and will not happen for any other interface. | Create a Firewall rule which is positioned on top with Service: DHCP and with no heartbeat settings applied. | |
NC-60104 |
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| Live connection is not shown in Live Connection table for DNAT rule | Description: Live connections shown in the live view would not show a connection table entry for DNAT rules. Reason: While handling the connection table the connection to ZoneID 4 would not be considered in the live connection table. But this would show in Log Viewer and Reporting. | The issue was sorted out due to architecture changes in V18. | |
NC-60401 |
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| Unable to deregister Firewall or enable "Sophos Central Services" v18 | If the Firewall is registered and central services are accepted by the Central Admin and somehow firewall lost its Central Registration information due to Factory-Reset/Firmware Downgrade. | Work-Around 1: Workaround 2: | |
NC-59839 |
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| XG showing incorrect IP in the outbound email logs and CLI conntracks | When checking email logs for bounced emails in the UI, IP addresses might be shown as source address which are not configured in the UI. The log entry is generated for connection table entries, not from the actual routing. That means the original source is not necessarily used for routing. | ||
NC-9106 |
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| Mail Notification not working with Microsoft Office365 | Sophos XG does only support the following authentication methods. PLAIN Digest MD5 CRAM MD5 To authenticate agains Microsoft Office 365, one of these authentications methods need to be configured on both ends. | ||
NC-27452 |
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| GES Question : Do we Support method="RDG_IN_DATA" or method="RDG_OUT_DATA" for RD in WAF | We don't have protocol support for Microsoft's RDG protocol suite which they added with Windows Server 2012 (we only support the "old" MSRPC suite). Whenever such a RDG (2012) connection fails the log contains line stating WAF only supports RPC_IN_DATA and RPC_OUT_DATA, these are the only types enabled when Pass Outlook Anywhere is turned on. All other methods are unsupported | ||
NC-58684 |
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| Upgrade from v17.5.x to v18 Build_354 would take more time (approximately 50 minutes) | XG would take more time (approximately 50 minutes) to upgrade the firmware from v17.5.x to v18 Build_354. This because v18 Build_354 is doing additional checks for file system correction, which would take more time based on the hard disk size and state. | ||
NC-13632 |
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| Unable to do offline provisioning of RED 50 device using USB device | It is not possible to do offline provisioning for RED50 devices using an USB device without doing an online provisioning first. RED50 keeps on rebooting continuously. | Do an online provisioning somewhere central. After first online provisioning is done offline provisioning is possible. | |
NC-42227 |
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| Question: Are we not supporting SATC with Edge browser | We currently don't support SATC with the Edge browser. | ||
NC-55423 |
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| Difference in Data Transfer Traffic usages between WAN Link Manager and WAN Zone report. | +Behavior:+ There will be difference in Data Transfer Traffic usages between WAN Link Manager and WAN Zone report. WAN Link Manager: Go to Network > WAN Link Manager and click the Manage icon next to the IPv4 or IPv6 Gateway to view data transfer graphs related to that Gateway. **
Below statistics of WAN Link Manager and WAN Zone reports explain reason about different Data Transfer traffic usages. 1) WAN Link Manager statistics: This is the statistics of data transfer at interface level – that is per physical or virtual gateway 2) WAN Zone Report statistics: This is the statistics of traffic passed through Firewall rules per Zone The attached logical diagram would also explain difference between WAN Link Manager and WAN Zone reports.
| ||
NC-33997 |
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| SSO client install does not appear to work with RDP sessions | Setup sso client agent following KB 123159 log into a machine and it works correctly. When they try and login to the same machine through RDP they get a popup windows that just say default Logs will show the following 05/08/18 17:23:17 Return Message Code From Server Is -- > 505/08/18 17:24:35 Console has been disconnected. Switch user detected. logging out user 05/08/18 17:24:35 Posting End Session.... Using the SSO client agent with RDP is not supported | ||
NC-53986 |
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| For VM deployments, PCnet32 driver shows incorrect negotiation speed (10mbps Half Duplex) on XG UI | The UI in v18 shows a wrong negotiation speed for virtual machines using the PCnet32 driver. This is only a UI issue. | |
NC-25733 |
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| Can not see any custom configured IPSec Profiles "that's using PSK and having Aggressive mode enabled" listed after upgrading to V17MR1 although it's being used as a policy in the IPSec Connectiont | You can not find/select an IPsec Profile from within an IPsec connection when this IPsec Profile has Aggressive mode enabled and the Connection is using PSK after you upgrade from any version to V17 VPN > IPsec connections> select an upgraded vpn connection> Under Encryption > click on Policy, the old custom policy used for this connection is not listed Reason: Strongswan is not supporting PSK and Aggressive mode for security reason. | Either disable Aggressive mode on the IPsec Profile or Use RSA/Cert for Authentication instead of PSK. | |
NC-25749 |
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| IPSec v16 to v17 update does not set SHA2 truncation on custom Policy's | IPSec v16 to v17 update does not set SHA2 truncation on custom policy. Impact *How to Identify the issue * The tunnel status could be verified from the GUI , The Status and Connection will be Green . #ipsec statusall | The workaround is to enable the SHA2 with 96-bit truncation on v17 policy. | |
NC-48871 |
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| Username with backslash "\" character are unable to authenticate when logging with domain via L2TP | Username with backslash "\" character are unable to authenticate when logging with domain via L2TP The character "\" is not supported as part of the username in XG Firewall. User can simply check this by creating new user manually having "\" character in username, XG firewall will not allow you to create such user. XG Firewall supports authentication with the sAMAccountName username (i.e. asystest) or with the fully qualified username (i.e. asystest@xyz.local) which works, but not with the NETBIOS format, indifferent of the server. | |
NC-42226 |
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| Self signed certificate support as SSL Server certificate in SSL VPN. | Self Signed certificates are not supported as SSL server certificate in SSL VPN . You cannot issue the certificate for yourself but requires a CA to sign / approve server certificate. A certificate signed by local CA i.e. issued by default certificate authority (CA)is supported i.e. certificate "ApplianceCertificate" shown in below screenshot is supported. | ||
NC-54667 |
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| Maximum number of simultaneous CAA users | XG firewall supports a maximum of 3042 Corporate Authentication Agent connections at the same time. If the number of users is exceeding this then logs like "Failed to establish connection! Too many open files" will appear in access server log file. | ||
NC-33500 |
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| Unable to get the file that was scanned by sandstorm | When a file is scanned by sandstorm, Admin get a cannot reach page after scanning (throw by Sophos XG captive portal). This is observed When Any to Any firewall rule is configure as DROP. | Create Specific LAN/WAN zone instead of Any zone for DROP firewall rule | |
NC-53094 |
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| WAN gateway becomes "active" causing RED S2S tunnels to flap | When multiple WAN gateways are configured on the XG, any action that causes the backup gateway or the gateway not being used by the RED tunnel to reconnect will cause all RED tunnels to reconnect. | None | |
NC-47092 |
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| SSH Session to a target behind a SFOS Firewall show up in LogViewer with delay | There might be a delay before an SSH session is shown in the LogViewer. | ||
NC-42570 |
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| Unable to access WAF server from LAN if browser proxy is configured in LAN systems | When LAN users want to use a webserver protected by a WAF in the LAN zone than those requests don't work. Reason is that requests from the LAN zone will reach the webserver(s) directly without passing the XG. | ||
NC-51322 |
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| Chinese characters in mail subject not displayed correctly within the quarantine digest mail | Chinese characters in the subject of quarantined mail are not displayed correctly within the quarantine digest mail. The display in the GUI itself is correct, but appears garbled in the quarantine digest email only. | Changing the encoding used in the end user's mail client to encoding to UTF-8 acts as a workaround for this issue. We also have plans to resolve this in a future software update but no timelines on this currently. | |
NC-43721 |
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| Half duplex not working on upper four ports of XG125/135 Rev.3 | XG125/135 Rev.3 does not work with Halfduplex in any setting on Port 1,2,3,4. | ||
NC-39407 |
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| Policy Based Routing on Reply/Return Traffic Only Is not Supported | We do not support Policy Based Routing (PBR )on return traffic on any version prior to v18 | ||
NC-43682 |
| Mail queue being delayed/failed after update to v17.5 | Any manual change to thedisable_offline_relate is lost during a firmware upgrade. If, prior to an upgrade, the/static/proxy/smtp/scanner.conf file has been changed to set thedisable_offline_relate setting to 'no' this will be lost during a firmware update and will need setting again. We plan to introduce a GUI option to set this option that will persist through a firmware upgrade in a future release | Once firmware upgrade is complete edit /static/proxy/smtp/scanner.conf and update the disable_offline_relate again | ||
NC-42364 |
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| IPSEC route precedence not applying as expected | System route_precedence is configured to give VPN Routes a higher priority than Static Routes however the XG firewall is not sending the expected traffic over the IPSEC tunnel and instead routing it via a matching static route. This occurs if there is a static or local route that directs this traffic to a non-WAN zone. The route precedence command only applies to traffic that is destined for a WAN zone | In this scenario manually creating an IPSEC route for the remote subnet will resolve the issue. E.g Hitting tab twice after tunnelname will show a list of available tunnels. | |
NC-13637 |
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| Route Precedence not followed in case of PBR and RED S2S | Policy based routes for RED interfaces are not working. | ||
NC-19478 |
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| Access of websites (HTTP/HTTPS) containing UTF-16 chars in the URL by bookmark is not possible | Clientless Access feature requires rewrites HTML links within the response document, to ensure that links work for users outside the proxy. If website contains URL links with UTF-16 encoded special characters like example below, then site will not open properly using Clientless Access(HTTP/HTTPs) feature Example:. http:\u002f\u002fportal.example.com -> contains character encoded in UTF-16 format | ||
NC-35231 |
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| Limit on adding Threat Exceptions. | Let us know if there is any limit on adding Threat Exceptions under Protect - Advanced Threat - Advanced Threat Protection. *Web Admin:*_Protect - Advanced Threat - Advanced Threat Protection_
| ||
NC-35230 |
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| Maximum number of Wireless Networks that can be created | Limit on adding number of wireless networks. Web Admin: Protect - Wireless - Wireless Networks
| ||
NC-13659 |
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| Host information on ATP Flipside not updated | On ATP flipside, host information for blocked sources is displayed. This information is not updated, the flipside needs to be manually reloaded/re-opened to see changes (e.g. host states green, red, missing) | ||
NC-19476 |
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| Unable to access SSL VPN Clientless Access Connection via HTTP(s) bookmark | Access of HTTTP/s bookmark to web servers which contains JavaScript based dynamically generated URLs is not possible. | ||
NC-32298 |
| Random slow down of the SG430/SG450 with busy disk and less disk I/O | a small percentage of SG and XG 430/450 Rev.1 appliancesnot being accessible anymore except via serial. This is caused by a SSD software/firmware issue. The serial console output shows the errors:
This issue is based on problems with the Solid State Disk (SSD) firmware. If you have anSG or XG 430/450 Rev.1 that is experiencing issues like those shown above, please contact Sophos Support for further instructions. If possible go ahead and make a backup with one of the KBA's mentioned below:
| |||
NC-13636 |
| L2TP connection with PSK to mobile phones not possible | No L2TP connection is possible to mobile phone with Android (5.0.1 on Samsung S4) or iOS (10). Oct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: STATE_MAIN_R2: sent MR2, expecting MI3Oct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: Main mode peer ID is ID_IPV4_ADDR: '10.147.34.103'Oct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: I did not send a certificate because I do not have one.Oct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: transition from state STATE_MAIN_R2 to state STATE_MAIN_R3Oct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: STATE_MAIN_R3: sent MR3, ISAKMP SA established {auth=OAKLEY_PRESHARED_KEY cipher=aes_128 prf=oakley_sha group=modp1024}Oct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: Dead Peer Detection (RFC 3706): enabledOct 06 10:46:33 "l2tps"[1] 10.147.34.103 #15: ignoring informational payload, type IPSEC_INITIAL_CONTACTOct 06 10:46:33 "l2tp"[1] 10.147.34.103 #15: received and ignored informational messageOct 06 10:46:34 "l2tp"[1] 10.147.34.103 #15: cannot respond to IPsec SA request because no connection is known for 10.8.18.51:17/1701...10.147.34.103:17/%anyOct 06 10:46:34 "l2tp"[1] 10.147.34.103 #15: sending encrypted notification INVALID_ID_INFORMATION to 10.147.34.103:500Oct 06 10:46:37 "l2tp"[1] 10.147.34.103 #15: Quick Mode I1 message is unacceptable because it uses a previously used Message ID 0x635c829e (perhaps this is a duplicated packet) | |||
NC-18385 |
| WAF - redirect to original requested path after form-based auth (SFOS) | After the successful form-based authentication the user is always redirected to the defined path in the corresponding site path routing profile and not to the original requested path of the user. | |||
NC-19479 |
|
| Some websites could not be accessed through clientless access | Website which strictly require the destination domain in the URL host part could not be accessed through Clientless Access. An example for this is CNN.com | ||
NC-13618 |
|
| Unable to take GUI access of local appliance via clientless http(s) bookmark | Webadmin access through an clientless access VPN bookmark on the same appliance is not possible. | ||
NC-9641 |
|
| RPC not working when Common threat filter is enabled | Outlook Anywhere is not working when CTF (Common Threat Filter) is enabled in Business Application Rule. | Disable CTF (Common Threat Filter) in *Web App Protection Policies | |
NC-9132 |
|
| Websockets not supported for WAF | WebSockets is an advanced technology that makes it possible to open an interactive communication session between the user's browser and a server. Sophos XG Firewall only supports WebSocket passthrough starting from version 17.0, in earlier versions this functionality of Webserver Protection is not availableos XG. | ||
NC-9102 |
|
| Custom Logo is not displayed in Hotspot login page if Hotspot name contains whitespace | A Custom logo is not displayed if the Hotspot name is including a whitespace. | Dont use whitespaces in Hotspotnames | |
NC-9063 |
|
| Error message while creating Hotspot | Its not possible to create a Hotspot with an HTML file name through SFM which contains a space. ------------------------------------------------------------------------------------------------------------------------------------- | Dont use spaces in file names. | |
NC-8888 |
|
| IPSec site to site between SFOS and SonicWall is not working in Aggressive mode | IPSec Site-to-Site VPN with SonicWall is not supported with Aggressive mode | Use Main Mode | |
NC-13598 |
|
| 10G SFP+ Network cards on Software Appliance are not recognized | – After installation of SFOS v15 MR3 on Super Micro X10SDV-TP8F, the Dual 10G SFP+ Network cards from D-1500 SoC are not recognized anymore. More about device specifications can be found here : https://www.supermicro.com/products/motherboard/Xeon/D/X10SDV-TP8F.cfm – Output of Dmesg related to Ethernet is shown below [ 6.505941] e100: Intel(R) PRO/100 Network Driver, 3.5.24-k2-NAPI[ 6.512798] e1000: Intel(R) PRO/1000 Network Driver - version 7.3.21-k8-NAPI[ 6.523049] e1000e: Intel(R) PRO/1000 Network Driver - 2.3.2-k[ 6.538388] i40e: Intel(R) Ethernet Connection XL710 Network Driver - version 1.1.23[ 6.547374] igb: Intel(R) Gigabit Ethernet Network Driver - version 5.0.5-k[ 6.587508] igb 0000:07:00.0: Intel(R) Gigabit Ethernet Network Connection[ 6.634442] igb 0000:08:00.0: Intel(R) Gigabit Ethernet Network Connection[ 6.819952] igb 0000:0b:00.0: Intel(R) Gigabit Ethernet Network Connection[ 7.002801] igb 0000:0b:00.1: Intel(R) Gigabit Ethernet Network Connection[ 7.190630] igb 0000:0b:00.2: Intel(R) Gigabit Ethernet Network Connection[ 7.378468] igb 0000:0b:00.3: Intel(R) Gigabit Ethernet Network Connection[ 7.380785] igbvf: Intel(R) Gigabit Virtual Function Network Driver - version 2.0.2-k[ 7.386529] ixgb: Intel(R) PRO/10GbE Network Driver - version 1.0.135-k2-NAPI[ 7.397845] Intel(R) 10 Gigabit PCI Express Network Driver - version 3.17.3[ 7.399517] ixgbevf: Intel(R) 10 Gigabit PCI Express Virtual Function Network Driver - version 2.12.1-k[ 7.481665] QLogic/NetXen Network Driver v4.0.82[ 7.586272] tehuti: Tehuti Networks(R) Network Driver, 7.29.3 | No workaround available | |
NC-17457 |
|
| username for PPPOE interfaces is limited to 50 characters. | The username field for PPPOE interface configuration is limited to 50 characters. If the username is more than 50 characters for eg: john.doe0123456789012345678901234567890123456789@example.com Use the workaround described below | Insert any dummy username in the GUI PPPOE interface config where username is less than 50 characters Goto the advanced shell and enter:=> psql -U nobody -d corporate (Go to corporate DB) After applying the above command do disconnect the pppoe connection and reconnect again to bring the changes into effect. | |
NC-17808 |
| Wrong decoding if a policy with 'Change prefix Subject' is configured with Umlauts. |
| |||
NC-22206 |
|
| Bookmark of websites that require NTLM authentication don't work in clientless authentication | Bookmark of websites that requires NTLM authentication in clientless access will not work. | ||
NC-22372 |
| Missing Prefix Subject with IMAP and several Mail Clients | When using IMAP, prefix subject (Spam) is not visible in many e-mail clients unless specifically selecting the message. | Some of the Mail Clients download only root header's from Server before downloading full Mail. SFOS IMAP proxy doesn't scan headers for spam checking as headers are not enough information to detect spam. IMAP proxy scan Mail for spam when mail client download full Mail. | ||
NC-22697 |
|
| Citrix Base web application (www.bimco.org) is not working with Allow ALL Web Policy | Issue: Citrix Base Web Application (www.bimco.org) is not working with Allow ALL Web Policy In transparent mode, Citrix clients are not aware of the fact that there is an http/https proxy in between, thus it starts talking a proprietary protocol (not http/https) using http/https ports which is not understood by the proxy, which in turn results in a kind of stalemate (proxy is waiting for client request, while Citrix client is expecting something from server first). Due to the above behavior, launching an .ica file with any Citrix web or application based will fail. | For workaround, user must have a hole punched in firewall to the bimco.org ip address(es) to launch the ica file.. 1: Allow none web policy in LAN-WAN for destination addresses associated with www.bimco.org and launching the ica file. | |
NC-27906 |
| Legacy mode doesn't support retry of E-Mail | If greylisting is enabled on server side all subsequent mails are getting rejected. This is because Legacy Mode doesn't support retry of E-Mail. If E-Mail fails to send, Legacy Mode Proxy generates Notification and inform Sender. So, as per greylisting, failed E-Mail should retried but this is rejected with Log entry "451 Temporary local problem, please try again!" | https://community.sophos.com/kb/en-us/131686 | ||
NC-29363 |
|
|
| Unable to boot XG's in HA when using 4x10GE SFP+ flexi module | Issue : The device doesnt boot up after HA takeover when the unit is equipped with4x10GE SFP+ flexi modules How to identify :
Root cause and Fix : This is caused due to old BIOS versions. The latest BIOS version of XG devices is R1.02, this is not affected by this issue. This can be verified during the startup or by interrupting the startup by pressing TAB or DEL. For older devices we have the steps to upgrade BIOS manually. Please contact Sophos support. | |
NC-30324 |
|
| Internal hosts cannot ping remote access SSL VPN | SSL VPN user can ping to LAN but LAN can not ping to SSL VPN. If both SSL VPN and Policyrouting is configured for a destination network then by default policyrouting is enabled That is because routing precende by default is doing policyrouting first. To change this routing precendence needs to be changed. This could be done via console:
To reach the destination through SSL VPN the static route precendence has to be the firste entry in the routing precendence table. Checking the actual status could be done via console : console> system route_precedence show Routing Precedence: 1. Static routes 2. Policy routes
| ||
NC-26865 | Link/Act LED glowing on Port3 & Port4 even ports are disabed in XG85/w, XG125/135/w | For XG85/w and 125/135/w Port 3 and Port4 Link/Act LEDs are glowing without the port being enabled and configured. | ||||
NC-29938 |
|
| Issue with Static Route. | A static route cannot apply to the system for the connected network i.e.any static route cannot be configured for connected networks. Ex:- Any interface configured with IP 192.168.115.115/24 then system kernel will not add the route for static route | ||
NC-30996 |
|
|
| Random NIC order with more than 3 NICs on VMware vSphere | Due to a VMware Issue on vSphere a random network interface mapping occurs with more than 3 network interfaces on SFOS. This happens only on vmxnet3 and e1000e NIC driver. | Use e1000 or flexible (pcnet32) NIC driver |
Sophos Firewall Manager
Last updated: 02 Jan 2023 - 09:36:53
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NCCC-3576 |
|
| HA is not supported in Virtual SFM |
| No Workaround | |
NCCC-10142 |
|
| SFv17.5Compatibility: Device is un-sync after adding/updating IPS rule | Device is shown as unsynced for upto 5 minutes after changing/adding an IPS rule in SFM at device level. Note: Device comes in sync after few minutes and configuration is applied. | ||
NCCC-10121 |
|
| SFM and SCFM do not support upgrade to v18 firmware | You are unable to upload v18 firmware to SFM devices to deploy to XGs running v17.5.x devices. Trying to upload the file gets to 97% and then nothing happens. This is a known issue. | Load firmware manually to XG | |
NCCC-10092 |
|
| Red Configuration is not pushed at group level | When applying RED configuration from CFM group level in the System services module the configuration will fail with the error message:_Data is invalid and cannot be synchronized on the device._ This issue is observed for SF 17.5.MR11 onwards because ofUI for SF 17.5.MR11 onwards for RED configurations has been changed. | Use single device management by selecting device from Select devices and then applying configuration for RED | |
NCCC-9355 |
|
| XG signature compatibility issue with SFM | SFM has default IPS signature set and XG appliance supports signature set based on RAM size. If Admin pushes signatures from SFM then signature will be displayed on XG based on RAM size and other signatures wouldn't be display even Admin see the success message on SFM UI. | ||
NCCC-10100 |
|
| User unable to download and upgrade Cyberoam firmware from CCC | User unable to download and upgrade Cyberoam firmware from CCC | User can upgrade the Cyberoam firmware from Cyberoam UI. | |
NCCC-10088 |
|
| CCL logs are not being populated with changes applied to a CCL enabled device in SCFM | CCL not being populated with changes applied to CCL enabled device in SCFM Example: XG has CCL enabled on it,
| ||
NCCC-8757 |
|
| CCC Template import is not working with 10.6.6 MR-5 | CCC Import Template is not working with 10.6.6 MR-5. Template is imported successfully but it is imported without any configuration Data. | ||
NCCC-9498 |
|
| CFM is not communicating at all with all XGs on syslog | SCFM connection tracking gets full which results in XGs working with syslog port/protocol from being able to sync fully or templates to be pushed. | Use https instead of syslog | |
NCCC-9147 |
|
| SCFM doesn't push the template to XG | In some cases it seems like SCFM can't push the template to the device. In fact it just takes a very long time to do this ( could be a few hours). | ||
NCCC-8270 |
|
| Compatibility 17.5: Web Proxy Configuration General setting is not supported for SFOS v17.5 in SFM/CFM template import functionality. | In SFM/CFM import template support forWeb Proxy Configuration General setting is not supported for SFOS v17.5. Web Proxy Configuration import template does not support for Web - General Settings - HTTPS Decryption and Scanning and Web-General Settings for SFOS v17.5. | ||
NCCC-5288 |
|
| No option to 'Create Network' in SFM , VPN | There's no option to 'Create' a network for Local or Remote S2S VPN, only choosing from the one manually created before, same behavior also in the Firewall rule. |
Sophos Intercept X for Mobile
Last updated: 03 Jun 2024 - 15:39:42
Key | Components | Summary | Description | Workaround |
---|---|---|---|---|
SMSECIOS-1983 |
| Sophos Intercept X for Mobile iOS receives push notifications from Sophos Mobile backend | Sophos Intercept X for Mobile sometimes receives a push-notifications from the Sophos Central Mobile backend indicating that a message is available. Tapping on the notification, the app opens but no message is there. | This is caused by the "Maximum interval between Intercept X for Mobile synchronizations" trying to trigger the Sophos Intercept X for Mobile app to perform a synchronization. |
SMSECAND-4635 |
| Security & Antivirus guard app cannot be installed on devices running Android 10 or higher | The “Security & Antivirus Guard” app is not available anymore on devices running Android 10 or higher. After recent changes made by Google apps that haven’t been updated for a while cannot be installed anymore. There have been several changes to the Android operating system and the Intercept X app, reducing the need for the Security & Antivirus Guard app. | |
SMSECAND-4561 |
| Issues with sending log and trace files with Gmail | For some Android versions and devices, Gmail doesn’t attach log and trace files to the email you send to Sophos support. | Send log and trace files with a different email app than Gmail. |
SMSECAND-4563 |
| Web Filtering only supports specific browsers | Web Filtering supports the following browsers:
| |
SMSECAND-4562 |
| Issue with Android Backup Service | On some devices, Android doesn’t restore Sophos InterceptX for Mobile app settings when you reinstall the app or install it on another device using the same Google account. This issue is caused by the Android Backup Service. | |
SMSECAND-4569 |
| App Protection limitations | Because of Android limitations, App Protection can only prevent user interaction with a password-protected app via the app’s user interface. Users can still interact with the app via other apps like Google Assistant or Android system functionality. Also, App Protection can’t prevent interaction with an app that runs in a multi-window mode, such as split-screen, floating windows, or tiny windows. For details, see Sophos Mobile - Access to protected / controlled apps still possible by 3rd party apps. | |
SMSECAND-4568 |
| Sophos Accessibility Service turned off on some devices during an update | On some devices (such as the Asus Zenpad 10), Android turns off the Sophos Accessibility Service, which Web Filtering requires, when Sophos InterceptX for Mobile is updated. | Either turn on the service in the Android settings or restart the device. |
SMSECAND-4567 |
| Sophos Accessibility Service turned off on some devices | On some devices, Android turns off the Sophos Accessibility Service, which Web Filtering requires. Sophos InterceptX for Mobile detects this and asks the user to turn on the service again. | |
SMSECAND-4566 |
| App Protection doesn’t work with Samsung pop-up view | App Protection can’t protect apps running in Samsung pop-up view. Pop-up view is a feature of some Samsung devices, such as the Samsung Galaxy S7 and S8. | |
SMSECAND-4565 |
| QR Code Scanner limitations with changing the Wi-Fi password | On Android6.0 and later, an app isn’t allowed to change a Wi-Fi configuration added by another app or by the user. Therefore, QR Code Scanner can only change the Wi-Fi password of networks added by Sophos InterceptX for Mobile. | |
SMSECAND-4564 |
| “Monitor SD card” limitations | On Android6.0 and later, Sophos InterceptX for Mobile can’t monitor copying files to the device at all times. This is a known issue of the Android functionality we use for monitoring SD card access. For example, the app can’t detect copying files from a computer connected via USB. This limitation doesn’t affect copy operations initiated by the user on the device, such as downloading files from the internet to the SD card. | |
SMSECAND-4560 |
| App Protection does not work correctly on Xiaomi devices | The App Protection feature on Xiaomi devices only works if the client was once opened and if the Display pop-up windows while running in the background permission in App info > Other permission is turned on. | Please find details on how to enable the "Display pop-up windows while running in the background" permissions in this KB: |
SMSECAND-4571 |
| Chrome OS limitations | You can install InterceptX for Mobile from Google Play on Chrome OS devices supporting Android apps, such as all Chromebooks launched after 2019. When InterceptX for Mobile runs on ChromeOS, the following limitations apply:
| |
SMSECAND-4570 |
| Wi-Fi Security can’t detect ARP Spoofing on Android 10 or later | Wi-Fi Security can’t detect ARP Spoofing on devices running Android10 or later. This is an Android limitation. |
Sophos MDR
Last updated: 15 Jun 2024 - 21:04:50
Reference | Summary | Description | Workaround |
---|---|---|---|
XDR-3985 | Central Dashboard: The Total Cases widget may not display in the Threat Analysis Center (TAC) dashboard | There is a known issue where the new Threat Cases widget may not be displayed in the Threat Analysis Center dashboard. https://cloud.sophos.com/manage/threat-analysis-center/dashboard The cases can be see within the Cases section. https://cloud.sophos.com/manage/threat-analysis-center/cases | If this issue is seen, the cases can be see by going to the Cases section to the TAC - https://cloud.sophos.com/manage/threat-analysis-center/cases |
XDR-989 | The new Threat Analysis Center dashboard does not contain any data for Intercept X Advanced customers. | The Threat Analysis Center Dashboard will not contain any information/data if a customer only has an Intercept X Advanced or Server Intercept X advanced only license. The default Threat Analysis Center (TAC) Dashboard (New dashboard) contains widgets and details about XDR and MDR level detections only. For non-XDR/MDR customers this dashboard will show zero detections or other data. The Intercept X Advanced licenses include the ability to see the ‘Threat Graphs’ details. This data can be seen within the TAC area, by either selecting the submenu section ‘Threat Graphs’ or switching the toggle on the TAC dashboard to view the ‘Original dashboard’. The Original dashboard will show a widget showing the 5 most recent threat graphs created. | Currently this is expected behavior and the only data Intercept X Advanced only customers will have access to, is the 'Threat Graphs' data within the Threat Analysis Center' section |
Sophos Mobile
Last updated: 11 Jul 2024 - 14:18:34
Key | Components | Summary | Description | Workaround |
---|---|---|---|---|
SMCSRV-14838 |
| Actions "Show", "Edit" or "Delete" might disappear for device entry after switching device pages | After switching the pages within the Devices view, and pressing the blue triangle button next to a device entry afterward one or two actions instead of three (Show, Edit, Delete) are shown. It could be that only the options “Edit” or “Show” have disappeared. Switching back to the first page, the same behavior occurs. Refreshing the Devices page makes the actions reappear. | This issue is caused by the settings defined in the "Columns" section available in the lower right corner of the "Devices" page. |
SMCAND-3170 |
| "Password policy - Device" not working on devices running Android 12 or higher | On devices running Android 12 or higher enrolled with the “Work Profile” management method the “Password policy - Device” policy is not working. The user is not asked to configure a device password even though none is configured yet. | With the Sophos Central Mobile release 2024.24 a new policy was introduced to configure this setting for Android 12 devices. |
SMCAND-3175 |
| Sophos Mobile Control client not synchronizing after device restart | When performing a device restart which is secured with a passcode the Sophos Mobile Control client is not able to synchronize with the mobile backend anymore. In this case, the device is not recoverable as the password reset action also does not work. Speaking to it was possible in the past for the SMC client to synchronize. https://developer.android.com/privacy-and-security/direct-boot Perhaps we can verify if this is still working | This might be fixed in a future version of the Sophos Mobile Control client. |
SMCSRV-14303 |
| Adding EAP/PEAP WiFi does not work on devices running Android 13 or higher | After installation of the May 2023 security update on Android 13 devices adding an EAP/PEAP WiFi is not possible anymore. The WiFi is not added at all. | Due to a change introduced in the Android operating system, additional information needs to be provided within the applied WiFi configuration. Details how to solve this can be found in the following article: https://support.sophos.com/support/s/article/KB-000045862?language=en_US |
SMCAND-3174 |
| Work Profile enrollment fails for Managed Google Domain bound customers | When enrolling an Android 14 device using the “Work Profile” method the enrollment fails with the error message “Can’t setup device - Contact your IT admin for help”. | After the enrollment failed, a notification with the subject "Account action required" will appear. |
SMCAND-3157 |
| Android network logging requires reboot to be synchronized on Samsung devices | On Samsung devices running Android 14 the Android network logging is not synchronized with the Sophos Central backend until the device is rebooted. This only affects devices enrolled with the Work Profile enrollment method. | Restarting the device resolves the issue. |
SMCAND-3159 |
| Devices shortly become non-compliant and compliant again | If the compliance rule “Mandatory apps” is used for Android devices, a device might become non-compliant and compliant again within a short time. This behavior can occur, if several app updates are done in parallel on the device while the Sophos Mobile Control app is trying to perform a synchronization with the Sophos Central Mobile backend. This is more likely to happen on older devices. | No workaround required as the devices become compliant again automatically. |
SMCSRV-14421 |
| Self Service Portal login does not work in Android Client even though user is added to exceptions in "Sophos Sign-In" settings | When using the QR code enrollment method the login within the Sophos Mobile Control app does not work with the provided user credentials. This behavior can occur if the Sophos Sign-In settings are set to “Federated Authentication” and the user is added to the Exception list. The login within the Sophos Mobile Control client will not work in this scenario. | Within the Sophos sign-In settings change the sign-in method to "Sophos Central Admin or Federated credentials". |
SMCAND-2995 |
| Client certificate secured WiFi connection lost on WiFi only devices after updating policy | If WiFi-only devices are used and a certificate-secured WiFi connection is distributed via Sophos Mobile, the connection will be lost after the assigned policy is changed. | |
SMCSRV-13893 |
| "Send message" task in enrollment task bundle might fail | When a “Send message” task is included in the enrollment task bundle, it might fail with an error message indicating that APNS or FCM information is missing. | There is currently no workaround available. A fix might be included in a future update of the Sophos Central Mobile backend. |
SMCSRV-13849 |
| Checkboxes are cleared when opening an email policy | When opening an email policy after navigating through the Sophos Central Mobile user interface the checkboxes for the enabled services are sometimes cleared. | |
SMCIOS-895 |
| Automatic synchronization of the Sophos Mobile Control app against the server doesn’t work reliably | In some cases, the silent trigger sent by Sophos Mobile doesn’t result in automatic background synchronization. | Let your users synchronize the app manually. |
SMCIOS-894 |
| When Safari is restricted via a profile, recommended and required apps can’t be installed via an iTunes link | Installing a recommended or required app via an iTunes link on an iOS device requires the Safari web browser. When you restrict Safari, users can’t install recommended and required apps via an iTunes link. | |
SMCAND-2933 |
| App Protection and App Control can only control direct interaction through the user interface | Due to technical limitations of the Android platform, the App Protection and App Control features can only prevent direct interaction with an app through its user interface. Users can still interact with a protected app via other apps like Google Assistant or via Android system functionality. Also, note that App Protection can’t stop interaction with an app that runs in multi-window mode, for example, split-screen, floating windows, or tiny windows. For details, see support article 135017. | |
SMCAND-2932 |
| Can’t turn on Factory Reset Protection (FRP) on some Android Enterprise devices | On some devices capable of Factory Reset Protection (FRP), we’ve noticed an FRP is not supported error when you turn on FRP via Sophos Mobile. This issue isn’t caused by Sophos Mobile. | |
SMCAND-2931 |
| Android Enterprise: Chrome app enabled in work profiles by default | There’s a known Android issue related to the work profile. Starting with Android8, the Android internal WebView app is disabled by default. As a result, apps in the work profile that rely on the WebView app might stop working. Google resolved this issue by enabling the Chrome app, which enables the internal WebView app. However, you might not want to allow a browser app in the work profile. For more information regarding this issue, see the Google article https://support.google.com/work/android/answer/7506908. | To disable Chrome in the work profile, use the App Control configuration of your Sophos Mobile Android Enterprise policy. |
SMCSRV-13808 |
| "401 Unauthorized" errors when connecting to a third-party service with Chrome | In rare cases, binding Sophos Mobile with a third-party service such as Microsoft Intune Mobile Threat Defense fails with a | Open Sophos Central in a different internet browser than Google Chrome. |
SMCIOS-897 |
| Restricting app removal doesn’t work reliably | On some devices, users can uninstall apps even if you turn off the Allow app removal restriction in the iOS device policy. This is an issue in iOS. | |
SMCIOS-896 |
| Single App Mode profile changes don’t affect the device | Updating an iOS Single App Mode profile doesn’t update all contained settings. The Disable… options are updated correctly. All other options only work on the first installation of the profile. This is an issue in iOS. | To change the settings, remove and reinstall the profile. |
SMCSRV-13801 |
| Detecting deactivated Defender on Windows 10 computers doesn’t work in some cases | In some cases, Windows10 computers might be reported as compliant even if Windows Defender is turned off. This is because the Defender activated compliance rule can only check if the Defender service is running. It doesn’t check if real-time protection is turned on. | |
SMCSRV-13800 |
| Task bundle tasks for profile removal don’t list the current profile names in some cases | When you rename profiles, removal tasks might show the old profile name. | |
SMCSRV-13799 |
| Pages layout corrupted after Sophos Mobile update | Some pages of Sophos Mobile Admin might look corrupted after an update of Sophos Mobile. | Clear your browser cache and reload the page. |
SMCSRV-13802 |
| Removing duplicated Android profiles using a task bundle doesn’t work | An Android profile that has been created by using the Duplicate command in an older version of Sophos Mobile can't be removed from devices using a task bundle. | |
SMCAND-2927 |
| On Sony devices, it’s not possible to protect or control small apps | “Small apps” are Sony-specific apps on Sony devices that overlay existing apps. You can’t control or protect these apps with the Sophos Mobile Control app or App Protection. | |
SMCAND-2926 |
| Preventing additional device administrators on Samsung Knox devices | The device ignores the Knox premium restriction Prevent installation of another administrator app on a device if there’s already another device administrator activated. | Make sure Sophos Mobile Control is the only device administrator before you assign the restriction. |
SMCAND-2925 |
| Some Samsung Knox devices require a restart to turn on Kiosk Mode | You must restart Samsung devices with Knox Standard (formerly called SAFE) SDK version earlier than 5.4 after installing a Kiosk Mode profile. If you don’t, users can stop all running apps in the task manager and switch to the default launcher home screen. | |
SMCSRV-13805 |
| Not possible to save HTML-formatted text | In some cases, you get a This issue is caused by an error in the HTML parser library. | Change the font size of underlined text and delete any styling attributes. |
SMCSRV-13804 |
| Number of users invited to Apple VPP at the same time is limited | When you invite too many users to the Apple Volume Purchase Program (VPP) at once, Apple might reject further requests for a few minutes. We will fix this issue in a future version of Sophos Mobile. | Reduce the number of users included in the invitation. |
SMCSRV-13803 |
| Some Windows 10 devices don’t register correctly for push notifications | Some Windows10 computers don’t register correctly for the Windows Notification Service (WNS). There’s a time-out of their push registration after 30 days, and the devices fail to renew the registration automatically. Although the Sophos Mobile server enforces the renewal, some devices send the old, invalid push registration information to the Sophos Mobile server when they re-register. As a result, the Sophos Mobile server can't send push notifications to these devices to synchronize the built-in MDM agent. This is a known issue in Windows10. | |
SMCAND-2930 |
| No compliance violation “Installation from unknown sources” on Android 8 | Starting with Android8, the installation of apps from unknown sources isn’t a device setting. It’s a permission setting for apps that can install other apps. For example, a file manager app. Sophos Mobile can’t check if any third-party app has this permission. Devices with Android8 ignore the Apps from unknown sources compliance rule. | |
SMCAND-2929 |
| Removing mail accounts from the Android work profile | When you transfer an Exchange mail account to an Android work profile, the account remains configured in the profile when you remove the policy. You can assign a policy with a different Email configuration to the device. The device always uses the latest Email configuration. However, you can’t remove the configuration from the work profile. | To remove the configured account, remove the whole Android work profile from the device. |
Sophos Secure Email
Last updated: 03 Jan 2023 - 14:22:33
Key | Components | Summary | Description | Workaround |
---|---|---|---|---|
SSEAND-986 |
| Email size limited to 3 MB | Sophos Secure Email for Android can’t show messages that are larger than 3MB. | |
SSEAND-987 |
| Mail encryption and signature verification not supported | Sophos Secure Email for Android doesn’t support email encryption such as S/MIME or PGP. Also, Sophos Secure Email for Android doesn’t support the verification of digitally signed emails. You can view S/MIME-signed emails, but you can’t verify the signature. You might not be able to view emails at all that are signed with a different certificate, such as PGP. | |
SSEAND-985 |
| Extra notifications for “Real push notification” or “New email without information” | When you select the Real push notification or New email without information notification setting, Sophos Secure Email for Android shows a second, unrelated notification for each New email notification. | Select a different notification setting. |
SSEIOS-665 |
| Calendar might stop syncing when running for a long time with a poor network connection | In rare cases, the calendar might stop syncing when Sophos Secure Email for iOS runs for a long time with a poor network connection. | Close the app (double-press the Home button and swipe up on the app in the app list) and restart it. |
SSEIOS-664 |
| Searching for local contacts with special characters not supported | When searching for local contacts, entries with accented characters in their name, such as umlauts, aren't found. | |
SSEIOS-669 |
| App badge not displayed with Microsoft Exchange | There’s no badge displayed on the app icon when you’re using a Microsoft Exchange server. | |
SSEIOS-668 |
| Some emails have disabled actions | In search results, Sophos Secure Email for iOS disables actions (reply, forward, delete, etc.) for emails stored on the server but not on the device. | |
SSEIOS-666 |
| Sophos Secure Email only supports plain-text emails | Sophos Secure Email for iOS only supports writing plain-text emails. Support for RTF and HTML emails is planned for a future app version. | |
SSEIOS-671 |
| Authenticating issues with Exchange Online | If the password contains special characters such as umlauts, authentication with Exchange Online (Microsoft365) might fail. | |
SSEIOS-667 |
| Notifications not shown | In rare cases, Sophos Secure Email for iOS doesn’t show email and appointment notifications, although you turned on notifications. | Close the app (double-press the Home button and swipe up on the app in the app list) and restart it. |
SSEIOS-670 |
| Spelling mistakes not marked | Sophos Secure Email for iOS doesn’t mark spelling mistakes in email text. | |
SSEAND-976 |
| Sophos Secure Email doesn’t work with insecure screen lock | Sophos Secure Email for Android only works when you configured a secure screen lock method such as PIN, Pattern, or Password. The app might fail to open if you set no or an insecure screen lock method such as Swipe. | |
SSEAND-974 |
| PDF documents don’t open in Google PDF Viewer | Currently, Sophos Secure Email for Android doesn’t support viewing PDF documents in Google PDF Viewer. | Open PDF documents in a different app, for example in Adobe Acrobat Reader. |
SSEAND-975 |
| Sophos Secure Email stops responding while unenrolling | On some devices, Sophos Secure Email for Android stops responding while unenrolling from Sophos Mobile. | Stop the app (remove it from the list of recent apps) and restart it to check that it’s unenrolled. |
SSEAND-972 |
| Sophos Secure Email shows container policy check window every time it starts | On some devices, Sophos Secure Email for Android might show the policy check window every time it starts. This issue can be caused by a poor network connection with recurring connection losses. | Stop the app (remove it from the list of recent apps) and restart it. |
SSEAND-973 |
| Sophos Secure Email stops responding while showing the registration window | In rare cases, Sophos Secure Email for Android stops responding while showing the registration window that is part of the enrollment process. | Stop the app (remove it from the list of recent apps) and restart it. |
SSEIOS-675 |
| Users locked out after password reset | In rare cases, users might get locked out of Sophos Secure Email after you reset the Sophos container password. Users can’t open the app to set a new password. | To resolve the issue, do as follows: |
SSEIOS-674 |
| Dictation not supported | Because Sophos Secure Email for iOS doesn’t support the voice control system added with iOS13, the dictation feature isn’t available. | |
SSEIOS-673 |
| Mail encryption and signature verification not supported | Sophos Secure Email for iOS doesn’t support email encryption such as S/MIME or PGP. Also, Sophos Secure Email for iOS doesn’t support the verification of digitally signed emails. You can view S/MIME-signed emails, but you can’t verify the signature. You might not be able to view emails at all that are signed with a different certificate, such as PGP. | |
SSEAND-979 |
| Mail and Calendar notifications don’t work reliably if date and time aren’t set correctly | Sophos Secure Email for Android uses the Firebase Cloud Messaging notification service. This service only works reliably when you set the date and time on the device correctly. | We recommend that you use the automatic date and time setting. |
SSEIOS-672 |
| Push notifications don’t work with HCL mail servers | Sophos Secure Email for iOS doesn’t receive “New email available” notifications when using an HCL Domino or Traveler mail server. | |
SSEAND-978 |
| Samsung DeX Pad not supported | Sophos Secure Email for Android doesn’t support the Samsung DeX Pad docking stations or similar devices. The app might stop responding when running in the DeX UI, which the device uses when connected to a DeX Pad docking station. | |
SSEAND-977 |
| IPv6 not supported | Currently, Sophos Secure Email for Android only supports the IPv4 protocol and can’t be used with IPv6 networks. | |
SSEAND-984 |
| Can’t attach “Original size” photos to emails | When you take a photo and attach it to a new email, you can select the photo’s quality and size. If you select the Original size option, Sophos Secure Email for Android doesn’t send the attached photo. | Select a lower quality. |
SSEAND-983 |
| Low-quality photos on some devices | On some devices, photos that you take with Sophos Secure Email for Android and attach to a new email are of low quality. We’ve seen this issue on a Huawei Mate 10 and a Samsung Galaxy TabA. | |
SSEAND-981 |
| You can’t view large PDF attachments | You can’t view PDF attachments that are larger than about 10MB. | Open the PDF file in Sophos Secure Workspace. |
SSEAND-982 |
| No notification alarm on some Samsung tablets | Some Samsung tablets don’t play the configured alarm for calendar event notifications. We’ve seen this issue on a Samsung Galaxy Tab4 and a Samsung Galaxy TabA. | |
SSEAND-980 |
| Unqualified error if the Exchange server’s SSL certificate isn’t signed by a trusted certificate authority | When Sophos Secure Email for Android registers with an Exchange server whose SSL certificate isn’t signed by a trusted CA, the app shows a general connection error instead of a more specific error that indicates the certificate issue. |
Sophos Secure Workspace
Last updated: 23 Jan 2024 - 15:01:14
Key | Components | Summary | Description | Workaround |
---|---|---|---|---|
SMENCAND-3466 |
| Sophos Secure Workspace cannot be installed on Android 13 devices anymore | On Android 13 devices Sophos Secure Workspace cannot be installed anymore. This behavior is caused by a change within the Google backend not allowing the installation of old apps on devices running Android 13 or higher. With the End of Life for Sophos Secure Workspace in December 2023 this behavior will not be changed and the app will remain unavailable. | |
SMENCAND-3462 |
| Sharing encryption keys not possible | Sharing an encryption key as explained in the online documentation is currently not possible. The option is not available at all. | Users can share an encrypted file that is secured with the key in question. |
SMENCIOS-3719 |
| Adding a OneDrive account not possible | Adding a Microsoft OneDrive account to Sophos Secure Workspace for iOS is not possible. | There is no workaround available. |
SMENCAND-3450 |
| Wrong status of OneDrive files | Sophos Secure Workspace sometimes shows the OneDrive ID instead of the file name for OneDrive files in Favorites. Also, Sophos Secure Workspace sometimes shows OneDrive files twice after you copied multiple files. | Open the file’s location in the OneDrive view to refresh the information. |
SMENCIOS-3718 |
| Sophos Secure Workspace becomes unmanaged after an update | In rare cases, Sophos Secure Workspace managed by Sophos Mobile becomes unmanaged after an update. This is caused by a problem with the iOS mechanism used for managing the app. The managed settings are lost. | Install the profile again for the device in Sophos Mobile Admin. |
SMENCAND-3449 |
| Dropbox favorites might have incorrect icon after an update | After an update, Sophos Secure Workspace sometimes shows Dropbox files you added to Favorites with an outline star icon, as if they’re not a favorite. When you tap the icon, you create a duplicate entry in Favorites. | Remove the duplicate entry by tapping its solid star icon in Favorites. |
SMENCAND-3447 |
| Can’t share files with some third-party apps | Some third-party apps can’t open Sophos Secure Workspace files because of permission problems. Sophos Secure Workspace grants permissions for displaying the file content, but some third-party apps require universal access and thus can’t open the file. We’ve seen this issue with ASTRO Image Viewer and ES Image Browser. | |
SMENCAND-3448 |
| Third-party apps might show out-of-date favorites | When you change a file from the Favorites list in Sophos Secure Workspace and then open it with a third-party app, some apps show an out-of-date version of the file. This issue is caused by the third-party app, which doesn’t notice the change and shows a cached version of the file. We’ve seen this issue with Android Gallery. | Stop the app and restart it to clear its cache or use a different app. |
SMENCIOS-3717 |
| Saving file or photo to Secure Workspace does not work | When trying to save a picture or file to Sophos Secure Workspace. the app shortly opens and then automatically closes again. | |
SMENCAND-3451 |
| Issue with “Don’t keep activities” developer setting | Suppose you turn on the Don’t keep activities Android developer setting. In that case, Sophos Secure Workspace might close or stop responding while interacting with a cloud storage provider (for example, when signing in). | As recommended by Google, don’t turn on “Don’t keep activities” during everyday use of the device. |
SMENCAND-3452 |
| Sophos Secure Workspace forgets some WebDav favorites after an update | After an update, Sophos Secure Workspace forgets favorites from a WebDAV provider if the file name contains special characters or spaces. | |
SMENCAND-3457 |
| Some characters displayed incorrectly in office documents | When you view or edit office documents (Word, Slides, or Sheets), Sophos Secure Workspace might display some characters incorrectly. You can view the document without issues in other apps. This issue is caused by a third-party library Sophos Secure Workspace uses. We’ve seen it with specific Samsung and LG devices. | |
SMENCAND-3456 |
| Sophos Secure Workspace resets container password if updated before Sophos Mobile Control | Suppose you install Sophos Secure Workspace in the Sophos container. In that case, you must update the Sophos Mobile Control app to version6.1 before updating Sophos Secure Workspace. If you don’t, Sophos Secure Workspace resets the container password and asks you to set a new one the next time you start the app. | |
SMENCAND-3453 |
| File size limits for viewing and editing text files | When viewing unencrypted text files larger than about 3MB, Sophos Secure Workspace might show the content truncated. Also, you can’t edit unencrypted text files larger than about 50KB. These limitations are caused by a third-party library Sophos Secure Workspace uses. | |
SMENCAND-3454 |
| Animated GIFs don’t work | Sophos Secure Workspace shows animated GIFs as static images without animation. This limitation is caused by a third-party library Sophos Secure Workspace uses. | |
SMENCAND-3459 |
| Sophos Secure Workspace on Samsung devices might stop responding when opening large image files | When you open large image files with Sophos Secure Workspace on Samsung Galaxy devices, the app might stop responding. |
Sophos Switch
Last updated: 13 Mar 2024 - 16:56:08
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NSW-5276 |
|
| Admin authentication fallback via TACACS+/RADIUS might fail intermittently | TACACS+/RADIUS admin authentication fallback could be inconsistent. Whenever the RADIUS/TACACS+ server is down or not reachable, the fallback to the local authentication might fail intermittently. | Whenever the RADIUS/TACACS+ server is down or not reachable, and the fallback to the local credentials fails, we can use the CLI to change the login authentication to the local server with the following procedure: 1. Login to the Switch CLI via SSH/TELNET or Serial Console. | |
NSW-2178 |
|
| Any configurations on the switch local UI are not synched with Central | VLANs created in the switch local UI are not synched with Central. Central to switch config sync is allowed, but the reverse sync is not available currently. User common observation: I have three VLANs in my switch, but Central does not show them correctly. | ||
NSW-3684 |
| High latency when pinging switch management interface | Problem Statement: High latency when pinging switch management interface. This latency is isolated to only management plane. Note : This does not impact the user plane traffic where the user traffic is managed. | |||
NSW-3711 |
|
| Switch mgmt traffic latency is higher compared to XG or XGS | The ping response time from the Sophos switch shows a higher latency compared to XG/XGS. This latency is seen even when we try to ping switch management IP from any directly client connected to switch. There is no issue with the data plane traffic i.e. When we ping one host from another host both connected via same or different switch. | ||
NSW-3712 |
|
| Uplink tick is randomly being lost though internet gateway is reachable | The uplink identification intermittently goes away in the local GUI even though the gateway and Internet are reachable from the switch. | ||
NSW-2179 |
|
| Port management: Central UI uplink port identification is not being updated when the local UI uplink tick is lost or updated with delay | [ Intermittent issue ] When moving an uplink cable from one port to another, sometimes it might take more time for the uplink tick to come, even in the local UI. Under these circumstances, the port status event is sent, but the uplink status moves to 0; after a few seconds, the uplink status changes in the local UI, but, at that time, no events are sent to the Central UI. The faulty status won’t change until the user will update something or a port refresh event will trigger the uplink state refresh on Central UI. | ||
NSW-2436 |
|
| Switch Firmware (01.2.1091) does not synch LAG into Central | Switch Firmware (01.2.1091) will not synch locally created LAG into Sophos Central configuration. Any locally created LAG interface needs to be de-activated locally and re-created in the Central UI. | ||
NSW-2177 |
| Cloud UI - Switch alert counter doesn’t go beyond 100 from switch list page. | The Switch alert counter doesn’t show beyond 100 from switch list page. Whenever there unread alert count number increases beyond 100 then UI doesn’t get increment. However alerts continue to generate and get updated in Central alert page. This is just alert counter increment issue but functionality will continue to work. Switch alerts in summary page is limited to a count of max 50. When there is the 51st alert for a switch, the admin doesn't get notified from the Switch inventory page/Switch details page. The count remains 50. However new alerts ( 51th ) will be displayed on the Central alerts/Dashboard page. If admin acknowledges the previously received alerts then the count will reduce ( New alert no. = 50 - no. of alerts acked ) and new alerts count will increase thereafter.If admin doesn't Ack the alerts and just reads from the dashboard, the alert count on the inventory page will reach the max of 50 and will never show additional alerts. Those alerts are still visible on the Central Dashboard page. | Whenever unread alert counter reaches to 100, switch list page doesn't show further incoming alert count. In this case admin can view the latest alert from Central dashboard - Alert section and view the latest/all the unread alerts. This section will list alerts beyond hundred count. | ||
NSW-1788 | Switch Registration screen regarding SSL/TLS Decryption | Sophos Switch must be able to reach the following FQDN domains in order to successfully register the switch: sophos.jfrog.io Using SSL/TLS Description will cause the connection to fail due to certificate chain handling, as a result, the decryption must be disabled on appliances between the switch and the internet or the domains added to exclusions on those appliances. Note: Refer additional info added in comment section |
Sophos UTM Manager
Last updated: 26 Aug 2021 - 14:58:12
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NSU-357 |
|
| Unable to schedule SUM update past 31/dec/2019 | Unable to scheduleSUM updatesfrom the Management > Up2date section past31/dec/2019. | Inspect the year select element in your browser and change any year to 2021 in the source. Select that year and click save. | |
NSU-344 |
|
| SUM only accepting weak ciphers on ACCD port 4433 which fails the PCI compliance check |
| For security hardening, UTM's should be accessing the SUM locally or through a VPN only. The SUM access from the direct external network should be blocked. | |
NSU-343 |
|
| Filter action pushed with 1000+ URLs is not working | Pushing URL filter list with 1000+ URLs may not work in all cases. On the UTM side they will appear all gibberish and will not apply to web traffic. Note this may not affect every web filter policy over 1000+ URLs. It is possible to have some that are over 1000+ and not have the issue. | Patch is available through support | |
NSU-325 |
|
| Importing web exception with 'Refer to Sandstorm' enabled generates error | When importing a web exception from UTM into SUM that has the "Refer to Sandstorm" options ticked a "Syntactic object verification" error is displayed | Temporarily disabling the "Refer to Sandstorm" from the exception should allow the exception to be imported | |
NSU-292 |
|
|
| IPv4/IPv6 Icons missing for objects deployed by SUM | After activation of IPv6 (on UTM), SUM deployed IPv4/IPv6 Network Objects will have a placeholder icon on Webadmin. | |
NSU-212 |
|
| object import fails because the system encountered an internal error | In some cases the object import from a gateway via the Gateway manager fails. "The system encountered an internal error. Please contact your administrator if the issue persists". Those messages appear if a not fully qualified hostname is used, like e.g. Testsystem10. | use a fully qualified domainname as hostname |
Sophos Wireless
Last updated: 09 Aug 2024 - 11:00:07
Key | Affected versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|
WIFIX-5388 |
|
| Captive Portal: Clients need to re-authenticate when it roams between Accesspoints for all auth modes except voucher |
It is expected that an authenticated captive portal client is asked to re-authenticate when it roams between two AP6s that are broadcasting same captive portal SSID with the above authentication methods. | |
CWIFI-12119 |
| Users trying to access the captive portal page to authenticate using Social Media credentials receive an error | The connection of the captive portal page delivered by the access point is secured by a self-signed certificate. | You may try with another browser which would provide you an option to proceed further. | |
CWIFI-13232 |
| Captive Portal timeout after accepting terms and conditions | When VLAN tagging, Guest Network and captive portal is configured on the SSID, after clicking accept to the Terms and Conditions, clients redirect to a time out page with no internet access. They must disconnect and connect back to the same SSID to get internet working. | 1.) Disable Captive Portal. (Enable: VLAN Tag, Guest Network, Bridge IP assignment) | |
WIFIX-5387 |
|
| AP6 - Firmware upgrade option is not shown in some cases | In some cases the firmware upgrade icon is not displayed in the AP list page. It is possible to select the firmware upgrade from the “Firmware upgrade“ button. | Firmware upgrade is possible from the firmware upgrade button shown in the snapshot. |
CWIFI-13212 |
|
| Fast roaming does not work properly when Radius/dynamic VLAN is enabled. | When Fast Roaming and dynamic vlan is configured on the SSID, clients randomly lose their IP addresses while roaming from one AP to another. The have to disconnect and connect back to the same SSID to get the IP Address. | Disable fast roaming so that RADIUS authentication triggers again during roaming and new AP gets the VLAN information and packets from clients are tagged properly. |
WIFIX-3270 |
|
| Band steering and MAC filtering cannot be enabled at the same time for AP6. | If you try and apply an AP6 SSID policy from Central Wireless with Band steering and MAC filtering enabled, the MAC filtering will not apply to the AP6. In Central, the MAC filtering will show as None. | Disable band steering if you have a requirement to enforce MAC filtering on the AP6 access points. From Central Wireless go to the SSID< |
WIFIX-4675 |
|
| Captive portal redirection may fail if captive portal + VLAN SSID is assigned after the WIFI backhaul is established. | Sometimes Mesh Node AP does not receive IP for the VLAN interface when a captive portal with VLAN SSID is applied to an already established wifi mesh backhaul. This may lead to captive portal clients connected to the mesh node not getting the captive portal login page. | The issue is resolved when the Mesh Node is rebooted |
WIFIX-4667 |
|
| [Mesh-Central] - AP's are retaining the previous MESH settings when replaced with new Mesh SSID | After removing the old MESH config and before applying the new MESH config, the Root and the Node APs should be rebooted. | |
WIFIX-4669 |
|
| 2-Hop mesh does not work (mesh does not get formed) | Creating a Mesh network with more than 1 Node does not work in a "daisy chain" topology but in a Star topology (i.e., all Nodes should be only one hop away from the Root). | The Mesh Nodes can be placed closer to the Root AP so all Nodes can reach the root directly in 1 hop. |
WIFIX-4671 |
|
| [Mesh-Local] There should be a clear warning message when editing mesh SSID and password | Changing Mesh Backhaul settings (SSID Name or Password) on Root after Mesh formation will break the Mesh communications with Nodes | Backhaul settings should be updated on Nodes before the settings are changed on the Root. |
CWIFI-13128 |
|
| Manual Access Point Restart for Firmware Upgrade | Due to concurrent instance changes for Central, there could be a requirement that the access points will require a manual restart for a successful firmware upgrade if the instance change and upgrade have happened at the same time. Please note that during this time, do not interrupt the upgrade process. Kindly wait for 30-40 minutes before attempting a manual restart, and avoid interrupting the upgrade process. After the specified duration has passed, one can proceed with a manual reboot. | Restart the Access point manually after waiting for 30-40 minutes |
CWIFI-13041 |
| Wireless Product Tab not available on the central admin | If the central account is hosted in new regions, the Central Wireless Product is unavailable, and there are no plans to make it available in the new regions. When customers create an account in central, in a new region, they will face a message describing which products are available. A warning message describing a wireless product does not yet have a plan or date for when new regions will be supported. | ||
WIFIX-3325 |
|
| Radius server, re-authentication is not working after the wireless user session times out for AP6. | When the AP6 is configured to use an external Radius server. The Radius re-authentication does not appear to be working if the wireless user’s session times out. | |
CWIFI-13082 |
|
| Social login is not working with AP100Series Model | Due to an SSL error, the user can not log in to the network with social login credentials. We found that TLS1.2 is not available in the AP100 device. | |
CWIFI-13058 |
| Sophos Central Wireless supports only the English language on the hotspot Captive Portal page. | Sophos Central Wireless Captive Portal page supports only the English language. Some elements will remain in English after the language is changed. | ||
CWIFI-12586 |
|
| Only the first 50 entries of the device page will be exported into the CSV file | Currently there is a limitation which leads to the issue that only the first 50 entries will be exported to CSV irrespective of the number of clients. Development threads this as a feature request and will address it in future releases. But there is no ETA yet for this. | N/A |
CWIFI-12204 |
|
| Legacy AP's will brick when Interrupted during Firmware upgrade. | Following AP models might brick when a firmware update is interrupted due to a power loss: AP 15,15C,55,55C,100,100C and 100X. | 1.Making sure that there will be no power outage during the upgrade process. |
CWIFI-11442 |
|
| Data limit Set on Voucher doesn't restrict new download/connection after quota expire | Wireless client connected on Sophos AP/APX managed by Sophos Central Wireless might able to access more data then define on voucher. Sophos AP/APX sends period update of data usage on voucher to Sophos Central at every 4.5 minutes. In worst case user may get free access to internet for maximum 4.5 minute over mentioned 'Access time/Data Limit' on voucher. | |
CWIFI-10529 |
|
| Legacy issue: Devices fail to disconnect from AP when Connected SSID is removed from AP | Devices fail to disconnect from the AP when the Connected SSID is removed from the AP. Clients like Macbook Air, Android Phone, Dell laptop with Linux are still showing as connected to the AP when connected SSID is removed from AP page. On the clients WiFi page, it still shows the device as connected and with an connected IP address. | Disconnect the client. |
CWIFI-9933 |
|
| Client Vendor filter not working as expected | Attempting to filter connected clients by Vendor only works for the first 8 characters entered. If more than this are entered into the filter then 0 results are returned. | Significant improvements are planned for the filtering in Central Wifi later in 2019 at which point we expect this behaviour to be resolved |
CWIFI-9048 |
| Dynamic Vlan with sync security is not supported but is user configureable | There is no work around for this at the moment. Dynamic and Sync security should not be enabled on the same SSID. | ||
CWIFI-9244 |
|
| User is able to enable Sync security on an SSID which is assigned to AP platforms(AP100,AP55,AP15) though the functionality is only supported in APX | Sync security feature is not supported for AP platforms but user can edit the SSID assigned to the AP platforms and can enable the sync security feature. This can create a issue in mixed platform environment where the SSID is part of both APX and AP platforms in a network. There would be different behavior when the AP roams from APX to AP platforms. | There is no work around for this. User should not enable the Sync security on a SSID which is assigned to AP platforms. |
CWIFI-9526 |
| SSIDs are not getting broadcasted when mesh is established between APX and legacy AP platform. | SSIDs are not getting broadcasted on 5GHz when mesh is established between APX and legacy AP platform. Steps:
This is a known limitation. | ||
CWIFI-9527 |
| Usage graphs are only updated every 20 minutes | Usage graphs are only updated every 20 minutes
lient details including Usage graphs are shown and updated every 20 minutes.. | ||
CWIFI-9101 |
|
| SSID information sometimes not updated immediately under clients page. | Sometimes Current Network(SSID) under Accesspoint->Clients-> | There is no workaround for this.User has to wait for around 5 minutes from the time clients gets connected to the SSID for the proper UI update under Accesspoint->Clients-> |
CWIFI-8657 |
|
| Discrepancy between APX320 and APX530/740 in LED behavior during hard reset. | No workaround for this. In all the APX platform if reset button is pressed for about 8 to 10sec APX goes for reboot and if the reset button pressed for more than 15 sec it goes for config wipe out. | |
CWIFI-9098 |
| If the MacOS has both Mobile SMC and Endpoint, the status keep toggling if one of them has RED status | This in case whereMacOS has both Mobile SMC and Endpoint,If Mobile Says "Red" and the Endpoint says "Green", the Status keeps on toggling so is the change in clients functionality. | There is no workaround for this. MacOS should have either Mobile SMC or Endpoint software not the both. | |
CWIFI-9245 |
|
| Blocked page will be rendered first time for clients in "Red" state when trying to access Sophos friendly white listed URLs | Refreshing the page again will allow the access of Sophos friendly white listed URLs. | |
CWIFI-7237 |
|
| In a roaming scenario client MAC entries will be present in old AP as well as in new roamed AP. | When a client roams from one AP to another, clients MAC entry will be present in old AP as well as in thenew roamed AP in UI ( under Accesspoint->Client page). Ideally the client MAC entry should be present onlyin new roamed AP and entry in older AP should be removed when itroams to new AP. | There is no workaround for this. Client MAC entry in older AP will be removed after 5 minutes and there will not be any effect on AP functionality. This is only a UI issue. |
CWIFI-8420 |
|
| Search by Mac address shows duplicate results in client page when first 2 bytes of MAC is used for search. | Under clients page when we search for client using first 2 bytes Mac address , duplicate entries of the same client can be seen. | Use 3 bytes or more of the clients Mac address in search option under clinets page. |
CWIFI-4201 | Background automatic channel selection | Currently, background automatic channel selection is not working. This means that an AP will not switch a channel even if it becomes too crowded or has too much interference. | |||
CWIFI-4310 | MESH interoperability when manually selecting channels and channel bandwidth | To make sure that MESH works between APs, you need to ensure that the APs which should be part of the MESH network are broadcasting on the same channel and use the same channel bandwidth. Manual channel selection is highly recommended. | |||
CWIFI-4261 | Recommendation: schedule firmware updates to be applied daily or weekly | As we'll be shipping frequent updates, we would recommend to schedule firmware updates to happen daily or weekly. If you set it to monthly you might be missing out for a long time! | |||
CWIFI-4496 | Manual interaction required when upgrading a Mesh network to version 1.3 | See https://community.sophos.com/sophoswireless/b/sophos_wireless_blog/archive/2016/08/10/manual-action-required-for-mesh-networks-in-upcoming-ap-firmware-release-1-3 for details. This is a one-time effort and is not needed for future releases. There won't be a fix for this. |
| ||
CWIFI-4202 | UTM wireless firmwares used for flashing have a chance of bricking the AP | The AP firmware that is on UTM <= 9.404 has firmware that does not have the reliability improvements that we've added to the firmware update process in later firmware releases. Please make sure to not unplug an AP after it has been registered by the Cloud until it is shown as online in the Cloud. | |||
CWIFI-4254 |
| UI: trying to register multiple APs in parallel sometimes fails | Due to an UI issue, whenever you try to register more than one AP in the Wizard, the UI might show an error even though the registration works. Unfortunately, this affects a common workflow: a new customer wants to set up multiple APs in one go. |
UTM
Last updated: 01 Jul 2024 - 07:21:01
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
NUTM-14732 |
|
| Executive report does not match other reports | Executive report does not match other reports. When pulling other reports like SSL VPN information and comparing it to the executive report the data may not match up. This is due to the fact that the executive report is only for the last 30 days. If the Month has 31 days then the 1st day is cut off. | ||
NCL-1394 |
|
| CAA takes 2-3 minutes to login user on MAC when it comes back from Sleep | Issue description : When MAC books comes up from the Sleep mode its takes 2-3 minutes for the user to be able to browse the internet . This happens only incase we have a User based firewall rule . It takes CAA around 2-3 minutes to authenticate the user . Workaround : The user can disconnect and reconnect the client . | Disconnect the CAA , Reconnect | |
NUTM-13534 |
|
| Throughput when doing speed tests while using web proxy | When using services that test network speed for individual devices, results may indicate lower than expected bandwidth when web filtering is enabled. This is generally due to the way that traffic is received, scanned, and forwarded by the UTM’s web proxy and the need to ensure that resources consumed by a single connection does not impact resources available for other traffic on the network. It does not represent an overall limit on the bandwidth that can be handled by the firewall – under normal use conditions, the UTM handles multiple parallel connections from different endpoint devices which allows parallelization of processing and allows the full bandwidth of the network connection to be used. | ||
NCL-1769 |
| Unable to download Sophos Network Agent for Android from the Google Play store | An issue was found where the existing version of the Sophos Network Agent is using an older version of the Google API’s. This prevents the Sophos Network Agent from being downloadable for devices running the latest version of the Android OS. The Sophos Network Agent will continue to function on devices running the older version of Android OS. | |||
NUTM-13616 |
|
| Roaming between APX and AP models is not supported | Roaming between APX and AP models is not supported Legacy AP to APX and vice versa roaming won’t work as its not supported due to different driver constraint. | ||
NUTM-5222 |
| missing account link/binding in pop3 database | The pop3 mailaccount bindings will not store correctly to the database if no prefetch server is configured. As a side effect, a user will not be able to release items from the quarantine if no prefect server is specified. | |||
NUTM-4996 |
|
| Webpages with Encoded Slashes Not Allowed | Non-standard Webpages Not loading With WAF . If there any encoded slashes in the URL responsible for Loading the Web pages those URL would not load and are replied with 404 by WAF although the resource exists on the backend server . The signs for identifying such an URI is it contains slashes in encoded format (%2F) The Apache directive AllowEncodedSlashes is set to No by default for security reasons. This means Apache will reply with a 404 to every request containing encoded slashes. Setting the parameter to NoDecode is not an option since that setting is not compatible with mod_proxy since it would result in double encoding . The reason why the endcoded slashes are not allowed is that you can access locations that were otherwise restricted. E.g. if you have a location configured for /something on example.com and you access example.com/something%2F..%2Fadmin, you can reach a location that might have no site path configured in WAF. This is for setting AllowEncodedSlashes to yes. More information would be at https://httpd.apache.org/docs/2.4/mod/core.html#allowencodedslashes | ||
NUTM-5043 |
| Recipient verification not working with Microsoft Global Catalog (LDAP over SSL using port 3269). | Recipient Verification is set to verify recipients in Active Directory and messages to non-existant recipients are not rejected as expected. | After you confirm that recipient callout works with port 3268 and without SSL you could try the following: In WebAdmin create a "New network definition" in Definitions & Users >> Network Definitions >> Network Definitions tab. Set its type to "DNS Host" and enter the DNS hostname for the Active Directory server. After we click on the Save button we can use this definition with the Authentication Server in Definitions & Users >> Authentication Services >> Server tab. | ||
NUTM-6650 |
|
| SQL_INJECTION Critical warned instead of blocked | Webserver protection is only warning on SQL injection instead of blocking. reverseproxy logs will show ModSecurity: Warning message and does not block the connection This was caused because the following where added to the skip filer rules list These rules are need to decide if the SQL inject should be blocked, because they are not done the SQL inject is not blocked. | ||
NUTM-8000 |
| Failed node's quarantined e-mails can't be released | On UTM quarantine directories are sycned across all nodes. Any e-mail quarantined on a node is synced to the node directory across all nodes - this is valid also for "RESERVED" nodes. Directory structure: Spool directory: E-mails on HA systems are by design not automatically syned if there is a failover. To retrieve e-mails of a failed node the administrator has to copy the e-mails manually. Copy e-mails from the failed to the current node (ID): After this restart the SMTP: | |||
NUTM-8001 |
| SMTP 'cannot parse spamd' error allowing spam | The logs show the following error message This issue is being cause because the spam lookup module is failing to connect to the lookup servers | |||
NUTM-9276 |
| E-Mail Quarantine behaviour | Is it expected behaviour that the retry time includes the time a mail was in quarantine If a mail was moved to quarantine and was released later the mail server rejects the mail with a temp error 421. | |||
NUTM-9457 |
| SPX attachments with # in file name | When an email is sent with an attachment and that attachment has space then # sign the SPF truncates the name of the attachment in the encrypted pdf. The attachment cannot be opened example file name In the pdf it will say 'Test' you cannot open or save the attachment from the pdf when this happens PDF meta XML parsing of "#" character after space is not supported by pdf utility used for SPX | |||
NUTM-9453 |
| Non-ASCII Character : Bypass valid SPF Record | Domain which have a valid SPF Record could bypass the SPF checking if you send a non-ascii character in the HELO string. Example : If there is a domain test.com with SPF Record v=spf1 mx a ip4:X.X.X.X -all when you try to telnet into the server and try sending a non-ascii character in the helo string the SPF check fails .
Reason : When EHLO/HELO is missing or rejected by exim, the spf check will fail due to missing EHLO/HELO. Workaround : Enable Reject invalid HELO/ missing RDNS | |||
NUTM-10388 |
|
|
| What is Max_processes Max | Question: What is the max_processes max setting for the WAF service ? There is no max value for this setting. The limiting factor will be how much memory is available, which then depends on how many features are being used on the UTM. Suggestion is to increase the max_processes value slowly, making sure there's enough memory on the SG to handle it. | |
NUTM-11151 |
| UTM not decrypting S/MIME messages from Gmail | UTM is expecting an encrypted signed message. It reverts it by decrypting the message first then verifies the signature. | |||
NUTM-12608 |
| Supported S/MIME versions | Which S/MIME versions do we support in UTM? SophosUTM supports the following S/MIME versions: | Using the command line, you can define which S/MIME version Sophos UTM uses: smime: Sophos UTM handles S/MIME version 2 (default) | ||
NUTM-13328 |
|
| VLAN limitations based on chipsets on network modules | The number of VLANs supported per interface is dictated by the Ethernet Controller used by the NIC. 82599ES based ethernet controllers support up to 64 VLANs. The aforementioned Ethernet Controllers are used by the following NICs: Other modules may support more or less VLANs. An indication that the threshold is being crossed is the existence of the following log in dmesg (or kernel.log on UTM): i40e 0000:04:00.0: Error I40E_AQ_RC_ENOSPC, forcing overflow promiscuous on PF If the log above is being seen, lower the amount of VLANs per interface and spread them across multiple interfaces until the logs are no longer generated – this should improve performance. | ||
NCL-1392 |
| Do we support Secure LDAP port 636 in STAS for Novell eDirectory configuration ? | *Question:* Do we support Secure LDAP port 636 in the Novel eDirectory configuration of STAS? Answer: Secure LDAP port 636 is not supported in the Novel eDirectory configuration of STAS. | |||
NCL-1309 |
|
| STAS Users are getting disconnected frequently if dead entry timeout configured other than zero. | STAS Users are getting disconnected frequently if dead entry timeout configured other than zero. Dead Entry Timeout does not work and it MUST be set to zero. If the value for the dead entry timeout is configured anything other than zero then such behavior encountered and users may get disconnected randomly. | Need to set the dead entry timeout to zero to avoid user disconnection due to dead entry timeout. It is recommended to use the WMI mechanism in STAS for log-off detection. | |
NUTM-12689 |
|
| RDweb Apps via HTML5 VPN portal not working | The HTML5VPN portal offers RDP connections and HTTP / HTTPS connections. Acessing RDP systems via an HTML5VPN HTTPS connections is not supported and there is no plan to support this in the future. To use RDP use an RDP connection from the HTML5VPN portal. | None | |
NUTM-12630 |
|
| IPv6 link local address disappear | In IPv6, the local link address is created and assigned to an interface by Linux system when the interface is brought up. The interface will lose its link local address if it is brought down This issue will occur in the following scenario: Work-around for this issue
| ||
NUTM-12469 |
|
|
| HTML 5 VPN Black box over cursor with Windows 10 | When using the HTML5 VPN portal to RDP into a Windows 10 machines the cursor some times shows as a black box. Attempted to change the cursor on the RDP machine same issues (but different box shape) | N/A |
NUTM-12432 |
|
| Not possible to use 2 IPsec Remote Profiles with PSK and XAUTH | It is not possible to use 2 or more IPsec Remote Profiles with PSK and XAUTH enabled at the same time. | Use only one profile with PSK and the other profiles with certificates | |
NUTM-12187 |
|
|
| [HTML5 VPN] HTTPS connection type doesn't work | The HTTPS part of the HTML 5 portal only support TLS 1.0 It is recommended to use WAF instead of HTML5 VPN as it has better support and a more granular control. | |
NUTM-11856 | Sophos Connect: Cannot authenticate user with german umlauts | Sophos Connect for the time being only supports Ascii characters, no umlauts or UTF-8 or UTF-16. | ||||
NUTM-11670 |
| Allow arp broadcasts option | Allow ARP broadcasts explained ARP is a broadcast protocol which means every machine in the broadcast range needs to receive the ARP in order to communicate which each other. This option does not apply to all ARP requests as it does not apply to the Ethernet targeted MAC address. All ARP requests will have Ethernet target MAC address as broadcast address. This option only applies to certain ARP requests, which have the ARP target address set to broadcast address. This is not the same as the Ethernet target MAC address. Here is an example of the Frame this applies too. Bold is what the UTM will check. Ethernet II, Src: Sophos_10:0e:00 (00:1a:8c:10:0e:00), Dst: Broadcast (ff:ff:ff:ff:ff:ff) Address Resolution Protocol (request) | |||
NUTM-11638 |
|
| Possible RED 50 issue after 9.605 | An issue has been identified which affects RED 50 devices in UTM 9.600 onwards. The UTM 9.600 onwards introduced an issue which, in some cases, might cause RED 50 devices to disconnect and NOT connect back. This has resulted in the devices becoming unusable or ‘bricking’. There is a possible issue with bad block handling and the flash developing a more significant amount of bad blocks that is causing the issue . If you are affected by this please open a support ticket. | ||
NUTM-11285 |
|
|
| GES Question : Queen interface Alias IP to Workers | UTM on AWS the Queen interface syncs Alias IP to Workers . Currently, adding or deleting Alias IP objects on Queen would reflect on the Workers as Queen as the controller node, Updates on Alias IP objects would not be reflected on Workers due to the filter mechanism designed . Workaround : If the customer wants to use alias ips on their worker nodes, they can do the following for each alias ip: 1. Create alias ip object and select which interface it's aliasing to. 2. After the alias ip has appeared on each Worker's node, change its attributes through Worker's UI. 3. Verify that the changes to alias ip should stay at Worker all the time until the Queen decides to delete it. Also, use Queen to toggle on/off the alias ip's status. | |
NUTM-11315 |
|
| Duplicate DHCP Static IP entries allowed | UTM will allow multiple host objects to have the same IP address. This means multiple MAC addresses can be assigned to the same IP and there will be no error or warning message that his has been done. The DHCP service will only give the IP out to the first machine to grab the IP address. All other machines will get an APIPA address (169.254.0.0/16) | ||
NUTM-11045 |
|
| GES Question: conntrackd synchronization | After a firmware update or an ha-takeover from an Active-Passive HA System, it can happen that the conntrack synchronization is interrupted. | ||
NUTM-11359 |
|
| Routing table for LAG is getting removed after disable the HA active-passive | Routing table for LAG interface is removed if HA is disabled. This happens if HA is being disabled and there are VLAN interfaces on top of the LAG interface. | Reboot the system. | |
NUTM-9722 |
|
| SG430 / SG 450 with interface issues in a specific combination | Affected models:- Issue condition:- None of the Ethernet Interfaces could be visible in ifconfig Error Message:- PCI Vendor and Device IDs do not match! Technical Root Cause:- 8x1 Coppler Module PCI-E root from CPU has detected and configured LAN chip of i350AM4 but failed to be configured with upstream/downstream PCI-E port. Issues will happen only using 8x1G copper module in Slot A with 4x10G Fiber module in Slot C:- Temporary Solution:- Just reboot the device will detect the interface again and working normal. Permanent Solution:- SG afftected models must be upgraded to latest official BIOS version. Affected Bios Version SG 430 - R1.04 (11092015) or any lower version SG 450 - R1.03 (11092015) or any lower version | ||
NUTM-4405 |
|
| Webadmin not reachable with IE11 when md5 signed certificate is used since change from NUTM-3311 | TLS 1.0 had been disabled in 9.402. | The issue can be avoided by using a certificate signed with SHA256. A appropriate certificate can be created using the Webadmin: If the Webadmin CA also uses MD5 the CA needs to be re-generated too. | |
NUTM-10897 |
|
|
| Temporary network interruptions with certain network settings | There can be a temporary disruption of network connectivity under one of the following conditions: 1. dns_group is configured with a specific interface instead of "Any" | Work-Around |
NUTM-11082 |
|
| GUI live log limitation in regards of NAT rules | The UI shows an "alert" in the live log for NAT rules when the NAT rule is above 1000. The code that writes the packetfilter log assumes that NAT rule IDs are in between 62000 and 63000 (within 1000 range). By default they start with 62001 and keep incrementing. If the code sees a rule with an ID above 63000 it labels it with "IPTables" and the word "alert". | ||
NUTM-11117 |
|
|
| OSPF continuously restarts when IPv6 enabled | OSPF restarted continuously when the IPv6 is enabled . *Root Cause Analysis Workaround : Add an IPv6 range to the Pool network in the Remote Access/SSL/Virtual IP Pool | |
NUTM-5348 |
|
| WAN interface stops forwarding traffic on VM appliance | Engineering does not recommend customers to use the e1000 driver, which has not been maintained for a number of years. In general, our recommendation is for customers the use the VMX driver instead. If customers have to use the e1000 driver, they should make sure it's updated to the latest version. | ||
NUTM-10685 |
|
| Available pattern updates appear to not be updating | If UTM is only using some of the features then the lastest availible pattern version and the actual pattern version might differ. This can happen when the newer pattern is including changes for an unused feature.
This is by design and cannot be changed. | ||
NUTM-10647 |
|
| SG550/650 refresh, SG750: 4x10G module port numbering reversed | SG 550 / 650 have the port numbers reversed when using the 4x10G module - compared to what is printed on the module. There is no issue with other modules. | ||
NUTM-10320 |
|
| Time is appearing wrong in UTM hosted | Time is appearing wrong in logs. Issue is observed when admin changes the timezone on UTM Web GUI. This issue is caused by each running process is spawned off with the current TimeZone (TZ) and this TZ is used for setting the time in the log message. Changing the TZ on UTM Web GUI does not force this TZ change in all current processes in the system. Hence all the logging from current running system will have old time. | Reboot the system | |
NUTM-10586 |
|
| Webadmin access through IPsec Tunnel with NAT does not work | It is not possible to use NAT on top of SSL on top of IPsec tunnel on the same UTM. |
| |
NUTM-10544 |
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| AWS UTM experiencing connectivity issues after restoring a backup from a different AWS instance type | When restoring a backup from a UTM in AWS utilizing one instance type (e.g c3.large) to another AWS UTM utilizing a different instance type (e.g c4.large) the resultant UTM may be inaccessible or have limited network connectivity. | 1) Ensure that the new UTM instance has at least two NICs added. | |
NUTM-10387 |
| Support USB modems Verizon USB 760 Verizon Pantech Verizon Mifi7730L | Are the following modems supported:
| |||
NUTM-10386 |
|
| STAS on UTM questions | Common questions regarding STAS on Sophos UTM 9.510 1. Does the UTM make queries to STAS when it see traffic that is not authenticated? UTM does not make queries for unauthenticated traffic, this is only available in SFOS 2. With logoff detection disabled will STAS record the log off events from the Windows event logs and update the UTM? STAS only handles the login events from the Windows event system and updates the UTM, logoff detection is the only way users are removed from the liveuser list 3. How do users get removed from the collector database in stas? Users can only be removed by manually deleting them, logoff detection, or login event for the same IP arrives will replace the old IP. | ||
NUTM-10488 |
| Key Reuse Vulnerability - not affected | Sophos UTM is not affected by IPSec IKE Key Reuse vulnerability | |||
NUTM-10487 |
|
| SFP Modules in 10 Gbit SFP+ Flexiport | With 10 Gbit SFP+ Flexiport Modules only the 2x10 Port module supports 1 Gbit SFP Modules | ||
NUTM-10292 |
|
| Connection issues caused by ARP flux | ARP flux is sometimes an issue when there is a bridge interface in UTM. ARP flux can be identified when followings are present:
Solution to this is to change the default arp_filter from 0 to 1
Notes | ||
NUTML-12003 |
|
| Pinging the SSL client gateway IP address from the server side fails. | In a SSL site-to-site setup ping packets from the server site to the remote network gateway address don't work. If you try the same thing from the client side, everything works without any problem. | Ping will work if you use the command with source ip address: ping -I "source ip address" "destination ip address" | |
NUTM-10007 |
| Random slow down of the SG430/SG450 with busy disk and less disk I/O | a small percentage of SG and XG 430/450 Rev.1 appliancesnot being accessible anymore except via serial. This is caused by a SSD software/firmware issue. The serial console output shows the errors:
This issue is based on problems with the Solid State Disk (SSD) firmware. If you have anSG or XG 430/450 Rev.1 that is experiencing issues like those shown above, please contact Sophos Support for further instructions. If possible go ahead and make a backup with one of the KBA's mentioned below:
| |||
NUTM-4903 |
|
| Route sometimes missing after UTM migration within a XEN server pool | In rare cases some static routes don't get set after a UTM gets migrated from one XEN host to an other. | To restore the routes you need to disable and re-enable the link used by the route or the missing route itself. | |
NUTM-5138 |
|
| Authentication exceptions don't work when matching by category | Web Protection exceptions that skip Authentication do not work correctly if they match by category. If matching by URL they work as expected. The system first checks for exceptions based on source and destination IP, and then if applicable, it authenticates the request. Only authenticated requests will be checked for tags or for categories. | Create Authentication exceptions that match by URL, domain, source or destination instead of by category. | |
NUTM-5593 |
|
| Policy tester shows incorrect result in special case | The Web Protection policy tester displays an incorrect result in the following case:
The policy tester will show the URL is allowed, but if a client actually tries to browse directly to it, they will be blocked. The client is blocked because when browsing to that URL, the browser first tries to open up a SSL CONNECT tunnel to www.youtube.com, which is blocked. The client doesn't actually get the chance to request the actual URL. This occurs regardless of whether Decrypt & Scan is enabled. | ||
NUTM-5829 |
|
| Use of strict policy in combination with respond only mode | When a connection attempt comes in pluto tries to find a connection for it with the information that is available at the time. Usually that is the remote gateway's IP address. In the respond only case (and also for remote access) that IP address is not configured, so there's little chance that pluto picks the right connection to start with. It is only the correct connection if it is the first one that matches in the linked list of connections. The order of the list changes as pluto moves entries that are used to the front, so lookups are faster for active connections. So, there's no way to guarantee one particular connection is preferred over another one. Pluto picks a "random" connection and proceeds the negotiation. If it picks one with a strict policy and the remote peer is not matching that policy, then the connection is declined because of strict. Later in the negotiation, when the certificates and thus the identity of the remote peer is known, pluto would switch to the correct connection. But the strict policy prevents that, stopping the negotiation before the identity is revealed. | ||
NUTM-6919 |
|
| Web Proxy signs certificate with search domain appended to subject if server not found | If a Search domain is configured (Web Protection > Filtering Options > Misc > Search domain) and an end-user attempts to browse to a non-existent domain over HTTPS (e.g. https://this-does-not-exist.com), the following will happen:
This will result in a browser warning, since the browser was trying to access this-does-not-exist.com and the certificate created for this-does-not-exist.com.foo.bar. | If the same search domain is already provided to clients (via DHCP), it's usually not necessary to configure it on the Web Proxy. If this is the case, you can remove the search domain from Web Protection > Filtering Options > Misc > Search Domain. | |
NUTM-7669 |
|
| Unable to connect SSH for 8 minutes after changing IP address on SSB5 v9.312 | After changing IP addresss it takes a few mins until the system is accessible through SSH. This is because IPS needs to reload and blocks access to the system while its reloading. This only happens on low-end appliances. | There are 3 different methods for reloading IPS, which can be changed through condfd key, ips -> reload_method. It accepts the following three values: 'reload','restart','takeover' | |
NUTM-7782 |
|
| UTM gets unresponsive while pattern updates were running | The UTM automatically downloads and applies pattern updates to ensure protection at all times. After downloading the updates, the scan engine is reinitialized with new detection data. Sometimes the engine component itself is updated with a new version. While the update is happening, downloaded content or other requests that requires scanning can be delayed while the reload completes. | ||
NUTM-8837 |
|
| Changes in static route configuration or the enabling/disabling the interfaces will cause all routes to be configured again. | As per UTM design, changes in static route configuration or the enabling/disabling the interfaces will cause all routes to be deleted, in the backend, and then add back all the routes again that are not disabled. This issue can be verify through the confd, confd-debug, mdw-debug logs. In such cases,if OSPF is enabled and the static routes are redistributed, there could be fluctuation in the route topologies. LSA updates(specifically LSA type 5)will cause the neighbour to log the topology related changes. For the other dynamic routing protocol, we may see similar behaviour as well but it depends on how other dynamic routing protocol advertises the routes to the neighbours. | No Workaround | |
NUTM-9352 |
| UTM reboots when polycom video conference is in use | Using the application Polycom RealPresence Desktop 3.4.0.54718 for the Video Conferencing over UTM could result in spontaneous reboot of the UTM. | Please use Polycom RealPresence Desktop 3.7 or higher. | ||
NUTM-4452 |
|
| Clinet machines not able to update the SOPHOS CLOUD ANTI VIRUS while using Https scanning . | Endpoints cannot connect to the MCS server if https scanning is enabled for the decrypt and scan . The http log would give an error like this one 2016:05:18-10:52:11 utm httpproxy[5630]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.1.241" dstip="54.148.0.26" user="admin" ad_domain="" statuscode="502" cached="0" profile="REF_vTSCHPtQsV (LAN)" filteraction="REF_qVYuykYAYD (administrator filter)" size="3742" request="0x18426800" url="https://54.148.0.26/" referer="" error="Failed to verify server certificate" authtime="6" dnstime="1" cattime="0" avscantime="0" fullreqtime="860528" device="0" auth="4" ua="" exceptions="" | For this cases the "Sophos LiveConnect" DNS Group should be used in the transparent skip list by source address. If this doesn't exist, create it using the DNS hostname "all.broker.sophos.com". | |
NUTM-4461 |
|
| afcd[xxxxx]: _afc_conn_get_age(): The timestamp of connection 0x019AE6CF is in the future; correcting ... | UTM is logging all the day (about 15-20 a day, everyday) the below messages: 2016:06:07-00:09:30 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x0196662A is in the future; correcting ...2016:06:07-00:09:30 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x0196662C is in the future; correcting ...2016:06:07-00:09:30 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x01966629 is in the future; correcting ...2016:06:07-00:14:50 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x0196725E is in the future; correcting ...2016:06:07-00:17:30 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x01967872 is in the future; correcting ...2016:06:07-00:22:50 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x0196841A is in the future; correcting ...2016:06:07-00:32:10 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x01969802 is in the future; correcting ...2016:06:07-07:50:51 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x019A6FA7 is in the future; correcting ...2016:06:07-07:56:11 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x019A7EF7 is in the future; correcting ...2016:06:07-08:33:31 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x019AE6CA is in the future; correcting ...2016:06:07-08:33:31 firewall-1 afcd[5586]: _afc_conn_get_age(): The timestamp of connection 0x019AE6CF is in the future; correcting ... | There is no workaround. This error message is merely warning and does not have any impact on the system. It is safe to ignore this. | |
NUTM-8004 |
|
| Incorrect IPtables rules if working with object groups and interfaces | IPtables rules are not created correctly if host objects are bound to interface groups. Depending on which of the interfaces is on top of the interface group the IPtables rules will be written. Everytime you change the order, the rules will change. utm:/root # iptables-save | grep 9100-A USR_FORWARD -i eth0 -p tcp -m policy --dir in --pol none -m set --match-set k5VA9LzHISEdJUBR6rRRpw src -m tcp --sport 1:65535 --dport 9100 -j DROP-A USR_FORWARD -i eth1 -p tcp -m policy --dir in --pol none -m set --match-set k5VA9LzHISEdJUBR6rRRpw src -m tcp --sport 1:65535 --dport 9100 -j DROP utm:/root # iptables-save | grep 9100-A USR_FORWARD -s 8.8.8.8/32 -i eth1 -p tcp -m policy --dir in --pol none -m tcp --sport 1:65535 --dport 9100 -j DROP-A USR_FORWARD -s 8.8.8.8/32 -i eth0 -p tcp -m policy --dir in --pol none -m tcp --sport 1:65535 --dport 9100 -j DROP-A USR_FORWARD -s 192.168.1.1/32 -i eth0 -p tcp -m policy --dir in --pol none -m tcp --sport 1:65535 --dport 9100 -j DROP | ||
NUTM-9418 |
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| Website "simulatore.publiservizi.net" cannot be opened properly with web proxy | Issue : Website simulatore.publiservizi.net is rendered incorrectly if HTTP Proxy is in use. The issue seems to caused due to the web server returns Pragma header with a 0D0D0A which the UTM parser takes it as end of Headers and treats rest as body. | The workaround will be adding the site to Transparent Mode Skiplist so that the site will be by passed from proxy. | |
NUTM-9452 |
|
| ERROR: netlink response for Increase seq numbers HA SYSTEM included errno 3: No such process | Problem: This issue can happen when PMTU discovery does not work as expected on HA link. There is no side effect other than the occasional error message from Pluto. Solution: Ensure there is no PMTU black hole in HA link path. | ||
NUTM-9755 |
| HTML5 VPN Portal Connections do not support additional or non-standard ports | HTML5 VPN Portal Connections do not support accessing additional resources on additional or non-standard ports | |||
NUTM-7667 |
|
| UTM reports target host's IP as its own hop address during traceroute | Running traceroute to a host behind an ipsec tunnel, the remote UTM reports the target IP address as hop. This is instead of its own address. As result of this the target address is shown twice in traceroute. There is no impact on this. | No Workaround | |
NUTM-8805 |
|
| Static Routes for same destination network | It is not possible to add two or more static routes for the same destination network (even with different metric and gateways). | https://community.sophos.com/kb/en-us/120239 | |
NUTM-10132 |
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| Access to other Webadmin through HTML5VPN not possible | It is not possible to connect to another UTM Webadmin within the Network through HTML5VPN Portal. | Use the WAF to access WebAdmin | |
NUTM-8198 |
|
| Certificate expiry notification received for unlicensed feature | Customer receiving certificate expiry notification for the Web Proxy CA. However as they aren't licensed for web filtering they are unable to regenerate this. I dont think we should be sending notifications for certificate used in features that are unlicensed? Or at least have a way of regenerating these from the GUI without the license. Fallback log showing the relevant cert object: 2017:05:10-09:17:01 SOPHOS_UTM [daemon:info] notify_expiring_certs.pl: INFO - certificate REF_CaMetCukLswinOvygo2 will expire2017:05:10-09:17:01 SOPHOS_UTM [daemon:info] notify_expiring_certs.pl: INFO - notified about 1 certificates, which will expire Object in cc: 127.0.0.1 OBJS > REF_CaMetCukLswinOvygo2Logged into object 'REF_CaMetCukLswinOvygo2'. Use 'w' to write eventual changes.{ 'comment' => '', 'enddate' => 'May 16 00:00:00 2017 GMT', 'fingerprint' => '8A:C2:68:3C:F0:E8:88:68:DB:6E:7C:DA:A0:75:39:44:12:51:11:31', 'issuer' => 'C=uk, L=Abingdon, O=Sophos, CN=Sophos Proxy CA, emailAddress=sophos@sophos.co.uk', 'issuer_hash' => '255c8b73', 'name' => 'C=uk, L=Abingdon, O=Sophos, CN=Sophos Proxy CA, emailAddress=sophos@sophos.co.uk', 'public_key_algorithm' => 'rsaEncryption', 'serial' => '91B2C5B6F9E8C4EB', 'startdate' => 'Mar 3 17:38:24 2014 GMT', 'subject' => 'C=uk, L=Abingdon, O=Sophos, CN=Sophos Proxy CA, emailAddress=david.bullimore@vygon.co.uk', 'subject_alt_names' => [ 'IP Address:127.0.0.1' ], 'subject_hash' => '255c8b73', 'vpn_id' => '127.0.0.1', 'vpn_id_type' => 'ipv4_address'} Support cases raised relating to the Cert Expiry notifications are falling into the following categories: | ||
NUTM-4310 |
|
| Wrong count of ssh logins in summary in executive reports | At some point an Accu file could get broken and all reporting data of the last 30 days gets lost. Every 5 minutes the Reporter is updating the Accu file. If the file is not readable (because of being missing or corrupt) a new one is created and reporting starts from beginning. | ||
NUTM-4971 |
|
| High amount of country blocking changes are not available in the last webadmin changes view | In case you change 30 or more country's in the country blocking configuration it could be that you will not see the changes in the "Last Webadmin Changes" Tab. | In case you have to change a huge amount of country's in the country blocking configuration, please do it in more then one step. Change some settings and apply the changes before you repeat the steps above to change the remaining country's. | |
NUTM-10002 |
|
| SG/XG devices may become inaccessible due to SSD firmware | Problem Symptom
The following appliances are affected by this issue. The issue is SSD firmware related so the UTM software does not change the issue. Sophos XG Firewall, UTM, AP, RED: How to find the revision number Resolution If possible go ahead and make a backup with one of the below KBA's: | ||
NUTM-9807 |
|
| Interface order may change after reboot for virtual UTMs on Hyper-V | Following a reboot, the order of the interfaces on a virtual UTM on Hyper-V may change, breaking High Availability. This is a known issue due to the manner in which Microsoft manages interface naming in Hyper-V and UTM default behavior. The solution for this issue is to export the Hyper-V assigned interface addressing to the internal UTM rules file. This sets the interface order as static on the UTM side to stay consistent with the Hyper-V side interface config. | Follow steps to resolve in KB132109: https://community.sophos.com/kb/en-us/132109 | |
NUTM-7783 |
|
| httpproxy does not support non-HTTP traffic on port 80 | UTM httpproxy will not handle non-HTTP traffic on port 80. Bypassing the IP address(s) by entering into the appropriate skip list is the recommended solution. | Adding the source IP of the host into the transparent skip list allows video streaming to work. | |
NUTML-11942 |
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| Playing mp4 files on Safari browser is not possible while using AV scan | Playing mp4 files on Safari browser is not possible while using AV scan. | Add an exception for sites / URLs which serve streaming media | |
NUTML-11953 |
|
| IP displayed instead of username when using NCP client with more than one remote networks | In case you configure a remote access IPsec connection with more than one local networks, you will find in the ipsec.log file that "username" is filled with the IP address instead of the real name of the user. This will also cause, that the IP of the User Network Object will not be set. | ||
NUTML-11955 |
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| Reports exported to CSV files are incorrect with german localization | If you open reports exported to CSV files with Microsoft Excel (German localization) some percentages are displayed as dates. The problem here is that German Excel prefers to interpret 2.6 as 2nd of July since in Germany that number would have been written 2,6. | Import the file via the "Daten" menue and manually switch the type of those columns to "Text" instead of "Standard". | |
NUTML-11966 |
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| Huawei E392 LTE Stick not working properly | |||
NUTML-11975 |
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| VDSL reconnect results in RED 50 looping reconnects with Zyxel VMG1312-B30A Modem | After a VDSL reconnect the Zyxel Modem doesn't forward the UDP packets on port 3410 to the RED. | It could be that a new modem firmware solves the problem. Unfortunately we don't have feedback yet if this firmware solves the problem or not. Another workaround is to disable and enable the PPPoE interface in the webadmin | |
NUTML-11988 |
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| Authentication fails with users in AD Nested Groups |
| ||
NUTML-12033 |
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| Power on issues on SG310 appliance | We are using ATX Power Supplies in our appliances, which have a power switch to turn it on or off. To turn the appliance on again, you have to switch off the power supply unit and wait roughly 10 seconds before you can power it on again. | ||
NUTML-12034 |
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| Broken quarantine report in OWA 2010 non light version | If OWA is used for reading the quarantine report the email's in the preview window is broken because of the OWA's unique way of overriding CSS attributes. Workaround is to open the message (by double clicking). | ||
NUTML-12039 |
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| Transparent AD SSO user profile still matches if user is switched on workstation | In transparent mode, when a new user logs in immediately after another user has logged out, authentication caching may cause the UTM to recognize the new user as the previous user. The new user may be granted the same browsing policy, and may be logged as if they are the previous user. This can occur for up to five minutes, until the UTM refreshes its cache. | If this delay in authentication is unacceptable in your environment, use standard mode rather than transparent mode. | |
NUTML-11998 |
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| AV scanning and ActiveSync | Antivirus scanning does not work on Microsoft ActiveSync. The scanning fails because ActiveSync encodes the transferred data in formats which the Anti-virus engine does not understand. | ||
NUTML-12100 |
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| removing cache, too many local copies | After an update the web proxy stops working. The proxy log '/var/log/http.log' shows the message "removing cache, too many local copies" and '/var/storage/cores' potentially contains one or more core dumps per minute. This points to a problem with the proxy startup and needs manual intervention. | Please contact support. | |
NUTML-12097 |
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| Transparent AD SSO - b_auth_failed_but_accepted_as_user_any | HTTP-Proxy only sends a 407 (authentication request) for requests which could be authenticated. This means, if the request matches any of the following criterias it will not be authenticated:
In these cases the proxy looks up in its cache for last authenticated user from that IP address. If no cache record found it uses the "default" profile. | Send a simple HTTP request through browser to authenticate user. Any subsequent request from that IP address will use the authenticated user. | |
NUTML-12095 |
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| It is not possible to deactivate HA Link Monitoring for LAG Interface | It is not possible to deactivate HA Link Monitoring for LAG Interface in WebAdmin. | Please contact support. It is possible to deactivate via the console. | |
NUTML-12094 |
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| Application control block for "Teamviewer" didn't work anymore | Application control block for "Teamviewer" doesn't work when HTTP Proxy is enabled but Full SSL scanning is not enabled. | Enable Full SSL Scanning in the HTTP Proxy settings | |
NUTML-12093 |
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| Endpoint client matches wrong HTTP proxy filter action | In transparent mode, the UTM web proxy cannot challenge HTTPS requests for authentication. As endpoint web control filters HTTP requests, it is possible that a user will not be in the authentication cache and policy will fall back to policy based on the IP address. This can, for instance, block a site that the user is approved to visit. | To work around this issue, use agent or browser authentication or bypass the specific HTTPS site on the UTM. | |
NUTML-12092 |
|
| Attachments in SPX mails results in a winmail.dat file | After SPX encrypting messages coming from an MS Exchange server original mail attachments are packed into a winmail.dat file which then appears as an attachment of the encrypted PDF. | As a workaround the Exchange admin needs to disable RTF as follows: 1) Login in to the exchange server | |
NUTML-12091 |
|
| Problems with opening word documents from sharepoint via WAF in different browsers | If SharePoint is published through WAF with form-based reverse authentication enabled, opening Office documents doesn't work. Instead of the Office document the reverse authentication form template is shown. | Either disable SharePoint integration in the browser (then download the Office document, edit and re-upload it) or disable reverse authentication. | |
NUTML-12089 |
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| SPX reply portal removes original filename from attachments | SPX: Uploading files to SPX reply portal while using IE10 or higher can cause that the filenames are overwritten by the complete local path. | You can disable this behavior in IE: IE -> Internet Options -> Security -> Internet -> Custom level | |
NUTML-12088 |
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| aua fails to handle passwords with umlaut for http proxy authentication | Passwords containing non-ascii characters do not work in IE and FireFox when authenticating through the http proxy. Chrome works properly. | ||
NUTML-12086 |
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| Ultrasurf not being blocked by Application Control | Application control block for "Ultrasurf" doesn't work when HTTP Proxy is enabled but Full SSL scanning is not enabled. | Enable Full SSL Scanning in the HTTP Proxy settings. | |
NUTML-12085 |
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| False error handling in smtp proxy while using callout recipient verification | If a recipient validation callout fails (eg. resulting in error: "552 Requested mail action aborted: exceeded storage allocation") Exim only reports back "550 address unknown". | NA | |
NUTML-12081 |
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| Upload through ftp proxy don't work directly if the file is bigger then 150 MB | When using FTP to upload large files through the proxy, the client may not receive a 226 response code before it times out. | If this occurs, it can be prevented by increasing the setting to a large timeout value for your FTP client. | |
NUTML-12079 |
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| Cannot query NTP peers from remote host | Query UTM ntp service for peer info from remote host fails after update to 9.308. | NA | |
NUTML-12078 |
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| Official Microsoft Android RDP application didn't work with WAF | The official Microsoft Android and iOS remote desktop (RDP) apps don't work with WAF. The apps fail with the following error message when trying to connect to a remote computer through WAF: We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help. Error code: 0x3000008 | No workaround possible other than configuring a DNAT rule to skip WAF completely. | |
NUTML-12077 |
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| Upload of Eicar virus is possible with OWA Full when Silverlight is enabled | Upload of Eicar virus is possible with OWA Full when Silverlight is enabled. OWA light + enabled silverlight -> it's not possible to upload a virus like eicar OWA light + disabled silverlight -> it's not possible to upload a virus like eicar OWA Full + disabled silverlight -> it's not possible to upload a virus like eicar OWA Full + enabled silverlight -> it IS possible to upload a virus like eicar | Don't use the combination of OWA Full + enabled silverlight on clients which have OWA access. In this combination it is not possible to scan for viruses because we can't scan for viruses in SOAP requests. | |
NUTML-12074 |
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| https enduser message not shown in AD SSO mode | Periodically an Internet Explorer user may not see an UTM generated block page when getting blocked from accessing https site. The user instead would see a generic IE error page. This is due to an issue within IE. | Hit Refresh in the browser to see the proper UTM block page. | |
NUTML-12070 |
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| Script error issue with large Network Group objects | It is not possible to use large network group objects with over 200 items. Everything which exceeds 200 items in a group might be subject to script timeouts. | ||
NUTML-12067 |
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| Complete download from a webserver behind the WAF is not possible | It is not possible to download big files through the WAF. Neither mod_proxy nor the UTM-WAF modules were designed to handle a high amount of parallel large file uploads or downloads. | Please contact support. | |
NUTML-12066 |
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| Slave node in RESERVED mode with 9.304, although this mode never activated | Sometimes during the upgrade from 9.2x to 9.3 it can happen on HA/cluster system that the slave node is going in RESERVED mode (although this feature isn't enabled in webadmin). Output from "hs" on command line looks like this: Current mode: HA MASTER with id 1 in state ACTIVE | To fix that issue, please reboot the master node. If that will not solve the problem, contact the support. | |
NUTML-12060 |
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| Problem with display of "connected clients" in webadmin when using L2TP with Radius auth | Connected L2TP VPN clients are not counted as 'connected clients' in the dashboard when using RADIUS/DHCP. But they are listed in the Remote Access reporting. | ||
NUTML-12058 |
| SSO login on UTM devices not working if useraccount contains a '@' | In case the user name to login to the gatway manager contains a '@' sign (e.g. admin@sophos) the SSO login from the gateway manager to the UTMs will not work. | Don't use account containing a '@' sign in the username. | ||
NUTML-12056 |
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| Userportal - adding multiple addresses to whitelist/blacklist does not work | It is not possible to add multiple entries to the sender whitelist/blacklist in User Portal (SMTP) in one step. When a user accesses the User Portal, adds multiple entries to the sender whitelist/blacklist, Workaround: Steps to reproduce: | ||
NUTML-12049 |
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| Sophos Scanner runs in timeout | If scanning a mail takes longer than 2 minutes, cssd will time out and the mail will subsequently be quarantined with reason="unscannable" extra="AV Scanner unreachable". | ||
NUTML-12043 |
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| RDWeb via WAF is not possible on customers site | We don't have protocol support for Microsoft's RDG-RPC protocol suite which they added with Windows Server 2012 (we only support the "old" MSRPC suite). Whenever such a RDG (2012) connection fails the log contains line stating | ||
NUTML-12042 |
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| Reporting: Graphs and values in mail reporting are inconsistent | The graphs and values in the mail reporting are inconsistent due different time frames. The graphs reach back for 24 hours, whereas the report is generated live of "today". | ||
NUTML-12041 |
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| Network chipset 82574L ( UTM 220 rev 4/5, UTM 320 rev 4/5) :Detected Hardware Unit Hang / Reset adapter unexpectedly | For devices with an Intel 82574L network card chipset you might see messages like e1000e 0000:01:00.0 | Please ensure that PoE is disabled for the port the UTM is connected to. | |
NUTML-12038 |
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| Failed login reported from wrong IP Address | Sometimes when the message 'Failed to connect backend' appears | ||
NUTML-12036 |
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| Microsoft Exchange 2013 changed behavior of RCPT verification with callout | Microsoft changed in the Exchange the behavior for its recipient verification. The Mailserver sends the "550" after "data" instead of after "rcpt to:" This is NOT RFC conform. | Use Recipient verification over Active Directory. | |
NUTML-12035 |
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| Detected Hardware Unit Hang and Reset adapter unexpectedly still exists (82583V / UTM 120r5) | If you notice the following log lines in kernel.log for this specific adapter type (82583V) on 2014:09:11-15:09:24 utm kernel: [129844.820420] e1000e 0000:05:00.0 eth0: Detected Hardware Unit Hang: Verify the adapter: Procedure: Check that it worked: All entries have to be set to disabled. utm:/root # lspci -vvvv | grep LnkCtl | ||
NUTML-12032 |
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| DynDNS: IPv6 limitations |
| There is no workaround for API limitations of DynDNS services | |
NUTML-12030 |
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| Webadmin runs into timeout during lengthy report generation | The WebAdmin runs into a timeout while the query is executed (timeout warnings may be displayed in WebAdmin). This may happen if it takes too long to generate the dashboard data which is derived from the database. | none | |
NUTML-12029 |
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| http://www.zermatt.ch/Unterkunftsverzeichnis#/ does not load shelter list when http proxy is in transparent mode | Sophos UTM does not currently support the Websocket protocol when in transparent mode. | Add an exception for the site at Web Protection > Filtering Options > Misc, under �Skip transparent mode destination hosts/nets�. | |
NUTML-12026 |
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| OTP is not useable when the password has numeric characters | The UTM cannot determine if a 6-digit number at the end of the password is a passcode or the end of the password, so it takes it as the passcode. | Use a password without digits at the end | |
NUTML-12025 |
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| Policy tester returns wrong group membership if local security groups are used (groups in groups) | If a user is a member of a local AD group that is sub-group of a global AD group, policy tester results for that user will be inconsistent with the actual behavior of the proxy profile. | None | |
NUTML-12024 |
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| Outlook anywhere behind the WAF didn't work | If an Outlook Anywhere is behind the WAF and the test tool from microsoft (https://testconnectivity.microsoft.com/) is used you will get some errors in the output from the test tool. | Independent from the error in the output of the microsoft test tool you can use the OA config for outlook on the clients. | |
NUTML-12014 |
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| NIC ordering on VMWare not stable, might change if interface are added/removed | If adding or removing NICs for VMWare instances, it can happen that the remaining interfaces change their names, so that they are not associated with the correct interface objects anymore. | ||
NUTML-12007 |
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| Argos information is not synced to cluster slave - http proxy requests cannot be authorized | SAA client client information is not synced to slave node in HA/ Cluster setups. In HA setups (active/passive) clients using SAA client need to authenticate on master again after e.g. takeover is performed. | NA | |
NUTML-12004 |
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| Rev. Auth.: form auth fails with some browsers if path contains special characters | Form based reverse authentication uses session cookies. The matching of cookie to paths in browsers seems to be implemented very inconsistently regarding escaping of special characters. In some cases authentication will fail because the cookie is not sent by the browser. E.g. when using Firefox and paths containing the single quote character ' | The following special characters seem to be safe to use in URLs in all tested browsers: -._~!$&()+,=:@ We recommend limiting site paths using reverse authentication to using those characters (in addition to alpha numeric characters). | |
NUTML-12002 |
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| Eicar virus was uploaded althought the WAF said "Access denied with code 400" | Eicar virus was uploaded althought the WAF said "Access denied with code 400" 1) The file to be uploaded is split into several files and those files are uploaded separately. Even if the file as a whole is a detectable virus, the file segments - now each a file by themselves - could be clean in regards to AV scanning. This is a general problem for AV scanning, not specific for the WAF and cannot be solved the WAF either. 2) The file to be uploaded is wrapped in additional data which is used by the web page framework to carry meta data. From a WAF point of view, all of it is payload since every byte - no matter whether actual payload or meta data as seen by the web page framework - could be part of a virus. Hence, the whole stream is passed to AV scanning which then fails to extract the (potential) virus from the stream. Again, this is a general AV scanning problem which cannot be solved by the WAF. | ||
NUTML-11979 |
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| AD SSO fails on ReadOnly DC | If configured AD SSO against a ReadOnly DC on a UTM, SSO will fail. While the client tries to authenticate with kerberos you will get following errormessages in the http logfile: "gss_accept_sec_context: Decrypt integrity check failed" | Set the AD SSO server to ReadWrite mode or do the SSO against an ReadWrite Server. | |
NUTML-11973 |
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| Reboot command from LCD panel doesn't work after initial installation | During the installation of UTM software on Sophos appliances, the LCD is used to show the installation status. The used base system / environment for the installer, is different as in normal operation and doesn�t offer all functions. To reboot the appliance after installation, use the �Reboot� button on the final screen or press �CTRL + ALT + DEL�. If you want to power off the appliance at the end of installation, you have to switch it off using the switch of the power supply. | ||
NUTM-7656 |
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| ULOGD coredumps in 9.411 | ULOG restarts with Coredumps . The reason for the restarts could be because of the following reasons
| ||
NUTM-7784 |
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| Warn pages with category webmail didn't work as expected | This issue affects customer who wants to block/warn access to gmx.de or web.de for example. When you click proceed from a 'Warn', you are allowed to continue browsing the warned category for 30 minutes as long as:
The problem with "webmail" is that they use a number of different domains that are categorized differently, presumably because they're used for different purposes. When you go to gmx.de, it's categorized as 'Web Mail' but redirects you to gmx.net, which is 'Internet Services. Once you have logged in, it then tries to load email content from 3c.gmx.net which is again categorized as 'Web Mail'. For some reason, there is no 'referer' header for, the UTM treat them as a new domain and try to return a warning. But because the request is for a background connection/API lookup and not a web page, the warn page never gets displayed. | In such cases you can work around the problem by re-categorizing 3c.gmx.net as 'Internet Services' locally, or by re-categorizing gmx.net as 'Web Mail' locally. | |
NUTM-7366 |
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| Installer doesn't detect newly manufactured SG550/SG650 in 9.3x | The newly manufactured SG550/650 design was changed. One memory module was moved to the other CPU (slot change). This results in the hardware detection seeing the "new" SG550/650 differently. This was changed in the 9.4 installer, but not in 9.3x. | ||
NUTML-11877 |
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| HTML5 VPN Webapps: Popups are disabled | HTML5 VPN Webapps: Popups are disabled As of now, popups are blocked by the internal Firefox. The user will be informed when blocking has taken place. | ||
NUTML-11880 |
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| SAA user names are not displayed for IPS in the reports | Reverse DNS and user are not displayed for ips in the reports For IPS reverse DNS and Users (SAA) are not displayed by the inline report and in the executive report. Only the ip addresses are displayed. | ||
NUTML-12101 |
|
| Daily Executive Report type PDF does not include IPS or ATP section if they are empty | Daily Executive Report type PDF does not include IPS or ATP section if they are empty. | Use HTML only version. | |
NUTML-12011 |
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| [Hyper-V] No link status reported with 'tulip' driver (legacy NICs) | Legacy network adapters are not supported in Hyper-V. The legacy network adapter requires processing in the management operating system that is not required by the network adapter. We recommend that you use the legacy network adapter only to perform a network-based installation or when the guest operating system does not support the network adapter. | ||
NUTML-11948 |
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| Uplink balancing: PING for monitoring via type UDP is always sent over the first active Interface (->all interfaces may go down) | If the monitoring type "UDP" is used for uplink balancing, the uplink may be continuously toggled if the first uplink interface is down. | If possible, try to use monitoring via TCP or PING. | |
NUTML-12069 |
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| Bridge with a Wifi interface and some other Ethernet doesn't work after Update to v9.3 | Wifi Traffic is not processed correctly from the separate Zone interface to the LAN in a bridge which is setup between a LAN and a separate Zone interface. | ||
NUTML-11885 |
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| Backend Membership groups limited to AD Users do not work | The backend membership authentication didn't work if limited to Active Directory users, only when limited to Active Directory groups. For example Authentication failed for user ads_test3 when using the following LDAP string: (User ads_test3 is a member of the ads_group1) | ||
NUTML-11984 |
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| MAC addresses are not rewritten correctly if DNAT is configured on bridge interfaces | The UTM doesn't send the radius packets to the radius server if the AP and the radius server are in the same network and if there is bridge configured on the UTM including this network. | Put the bridge interface into the promiscuous mode. Example: ifconfig br0 promisc Please note: You have the enable the promiscuous mode again after an UTM reboot. | |
NUTML-11999 |
|
| wrong HTTP/S redirect using multiple vhosts with wildcard domains and subdomains | Using HTTP to HTTPS redirection in combination with wilcard domains could lead to using the wrong virtual webserver. Example:
The request http://main.mydomain is correctly redirected to https://main.mydomain. Afterwards the request https://main.mydomain is answered by the wrong real webserver, real2 instead of real1. | ||
NUTML-12045 |
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| UMTS modem: UTM needs reboot to detect device after installation | |||
NUTML-11987 |
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| ips: the changes of the rule counters in the attack pattern tab are only visible when reloading the tab | The rule counters in the IPS Attack Pattern Tab are not updated instantly when changing the rule age. | Reload the Attack Pattern Tab | |
NUTML-11866 |
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| HTML5 VPN: Websocket error when accessing User Portal via HTTPS proxy | When the HTML5 VPN portal is accessed via a HTTP proxy that intercepts SSL | You can only work-around this issue on the HTTP proxy side. If the HTTP proxy | |
NUTML-11936 |
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| S/MIME verification doesn't work for users having different certs for verification and encryption | Incoming mails which have different certificates for signature and mail encryption cannot be verified/decrypted. Internal Storage can only hold one certificate for a remote user, due to this the verification/decryption fails if different certificates are used. | - | |
NUTML-12037 |
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| [NUTM-1141] Change behavior how NAC enforce WiFi connections | The desired functionality or behaviour can be achieved by setting the mac filter type to "Black list" in SSID configuration. In this case only, the black listed mac group and non-complaint devices are blocked. Other complaint and non-managed devices are able to join the wireless Network. However, the default behaviour is set to block everything expect complaint devices, so that more security is achieved. | ||
NUTML-12001 |
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| [NUTM-407] Up2Date button can be used before all up2date packages are distributed to all nodes | Up2Date button can be pressed before all Up2Date packages have been distributed to all nodes. | If you want to be sure that all packages have been distributed: | |
NUTML-12083 |
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| SG210 - FlexiPort NIP-51084 not recognized | How to do hardware changes to a cluster: 1) Power down all nodes If this is done differently there is high chance that cluster is in inconsistent hardware state. This can result in strange behavior. | ||
NUTML-11879 |
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| User "m�ller" can't log in via Cisco VPN Clien | Users with non-ASCII characters (for example m�ller) can't login via Cisco VPN. In aua.log, the username is garbled like: m��lle 2012:05:22-11:05:36 ich10 aua[22278]: id="3005" severity="warn" sys="System" su | ||
NUTML-11883 |
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| Websecurity reporting does not work for IPv6 address URLs | Websecurity reporting does not work for IPv6 address URLs If an request contains an IPv6 address in the URL host part, this request does not show up in the websecurity reporting. | ||
NUTML-11939 |
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| Facebook options like facebook post are not blocked until you select 'Facebook' | Enabling a sub-category of 'Facebook' without enabling 'Facebook' itself will not work and will allow access to the sub-categories, although these are checked. Workaround: sub-categories of 'Facebook' can only be blocked when 'Facebook' is enabled itself. | ||
NUTML-11863 |
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| Username cannot be left blank for SSH connection type | "Automatic login" for the SSH connection type in the HTML5 VPN Portal is not checked - Username cannot be left blank. | ||
NUTML-11992 |
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| Import of a filter action omits entries for blocked / allowed websites | |||
NUTML-12090 |
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| webadmin does not check hostname in a host object (network definition) | From a DNS point of view, the hostnames "hostname" and "hostname." (note the '.') denote the same host. The UTM does not regard these as being equal. It is therefore possible to configure two different hosts, which resolve to the same hostname. This is an invalid BIND configuarion and will prevent BIND from starting. Workaround is to not have a host in both styles, but use either the notation with, or without dot. | ||
NUTM-6318 |
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| Whitelist/blacklist object can't be recreated if filter action not saved | If an administrator creates a whitelist/blacklist object within a Web Filter action, but then doesn't save the filter action (eg. clicks Cancel), another whitelist/blacklist object with the same name cannot be created in any other filter action. When attempting to create one, an error appears: "The whitelist/blacklist object with the same name '(name)' already exists. | This issue can be resolved manually by deleting the object via the backend, as follows:
| |
NUTM-6199 |
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| Sandstorm parentproxy not available for license without WebProtection | Customers using Sandstorm only in conjunction with Email Protection can not configure a parent proxy on the Webadmin GUI. The missing WebProtection license disables the required pages in the Webgui. | If a parent proxy is required, because no direct connection to the Internet is allowed, the proxy can be set using the cc cli-utility
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NUTM-5734 |
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| Logging & Reporting, View Log Files, Search Log Files, Filter issue | 407s are deliberately suppressed because they can create a bunch of noise that is not useful in most cases. That is also the cause why it is not possible to search for specific http status codes (407 for example) - You can search logs on the back-end. | ||
NUTM-5460 |
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| Checksum errors while using svn checkouts through proxy | SVN issue with pipeline requests user@system:~/Downloads/Test$ svn checkout http://svn.apache.org/repos/asf/spamassassin/trunk/rules /home/tottie/Downloads/Test/ Our httpproxy, like most proxies in the market, does not support pipeline requests. | ||
NUTM-5346 |
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| SOCKS Proxy with Auth failed for Skype | Skype is sending the password with null characters in the string, which is not supported by our SOCKS proxy. The SOCKS proxy expects cleartext strings. | ||
NUTM-4404 |
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| Tranparent skiplist with additional address of UTM as destintation host doesn't work | Requests goign to URLs, which resolve to a local address on the UTM, can't skip the transparent proxy. Even if it is added to the "transparent skiplist" as desination host, the request will still be intercepted by the transparent proxy. | None. |
Zero Trust Network (ZTNA)
Last updated: 08 Aug 2024 - 08:59:24
Key | Affected versions | Fix versions | Components | Summary | Description | Workaround |
---|---|---|---|---|---|---|
SP-6998 |
| ZTNA Windows Agent cannot co exist with Dell's 'Optimiser' app with 'Express Connect' featue | ZTNA Windows Agent cannot co exist with Dell Expressconnect feature on Dell Optimizer. | |||
NZT-6805 |
| Application access is failing after the downgrade from 2.1.GA to 2.0.2-MR-3347 | After downgrading from ZTNA Gateway version from 2.0.2-GA-3968 to 2.0.2-MR-3347, the app access will not work. | Update the Gateway FQDN and save. App access will be restored. | ||
SP-6974 |
| [ZTNA-WINDOWS] On enabling autologon on the Endpoint machine, the DNS resolution for ZTNA agent based application fails. | Steps to reproduce the issue:
| |||
SP-6873 |
| Linphone softphone is not working with ZTNA Agent (SIP app server FQDN DNS query packets are not reaching TAP interface) | Linphone softphone is not working with ZTNA Agent (SIP app server FQDN DNS query packets are not reaching TAP interface) | |||
SP-6874 |
| Any protocol using dynamic ports like TFTP is not supported by ZTNA gateway | Any protocol using dynamic ports like TFTP is not supported by the ZTNA gateway. TFTP is a UDP-based protocol. Servers listen on port 69 for the initial client-to-server packet to establish the TFTP session, then use a port above 1023 for all further packets during that session. Clients use ports above 1023. | |||
SP-6875 |
| DNS server behind ZTNA gw is not accessible from ztna client | Accessing an application from a ZTNA endpoint via another DNS server that is hosted behind a ZTNA gateway is not possible as of now. | |||
SP-2087 |
| [ZTNA-MAC] The ZTNA reset button in Sophos Agent UI doesn't work on macOS | The ZTNA reset button used to reset the ZTNA user in Sophos Agent UI doesn't work on macOS. | |||
SP-6747 |
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| macOS ZTNA Agent conflicts with Wireguard VPN and Open VPN | ZTNA and WireGuard both use Network Extensions for VPN functionality. However, only one VPN can work if multiple VPN clients are installed on the system. Apple sets this limitation, and there's no workaround for it. So we can only use one VPN client at a time. The problem with OpenVPN and ZTNA happened because Apple devices use NECP. NECP helps stop VPNs from getting stuck in loops. Please take a look at A Peek Behind the NECP Curtain. In simple terms, when both Modern Web and ZTNA are turned on/enabled, they make the system follow a rule called NECP. This rule tells the operating system to send all network traffic to the default or main interface. | ||
NZT-3731 |
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| Ztna GW stops working intermittently | ZTNA Gateway stops working abruptly due to a native Kubernetes issue. A reboot of the gateway doesn’t solve the issue. This is a corner case reported by a partner and there is no workaround for it. A new gateway needs to be deployed. | A new gateway needs to be deployed. | |
NZT-5960 |
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| Resources configured across different points of presence will not be displayed on user portals. | Resources deployed across different points of presence will not appear when the user accesses a different gateway’s user portal. For example, application 1 is mapped to gateway 1 which is configured via eu-central-1 point of presence and application 2 is mapped to gateway 2 which is configured via us-east-2. If the user accesses the user portal of gateway 1 by entering the gateway’s external FQDN, they would be able to see only application 1 or any other applications that are configured via eu-central-1. | N/A. This behaviour will be fixed in subsequent releases. | |
NZT-5961 |
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| Userportal access is not possible unless a resource is attached to the Firewall gateway. | When there are no resources attached to the gateway, there are no tunnels established with the dataplane. Hence userportal access cannot be accessed. This is applicable only when the gateway platform type is a Firewall. | Add a resource of any type to access the user portal. | |
NZT-1969 |
| Users are facing 403 error after updating usergroup name in Azure AD | Users are facing a 403 error after updating a user group name in Azure AD and accessing an application with the updated group name. | Move the usergroup (ie updated) from the Assigned group of the resource to Available group list. (Un assign group for the resource) | ||
NZT-2516 |
| ZTNA cloud formation stack creation is failing in Osaka AWS region | Users won’t be able to successfully deploy AWS gateway in OSAKA AWS region. | Use other AWS regions for AWS gateway deployment. |